SureStay Plus Hotel by Best Western The Villages

Explore SureStay Plus Hotel by Best Western The Villages
8.2
Very Good
From 428 reviews
Cleanliness

8.4

Room Comfort

8.4

Service and Facilites

8.6

Traveller Reviews SureStay Plus Hotel by Best Western The Villages

Number of reviews per page
20
40
Top reviews
Nicole
icon-Leisure with Children
Leisure with Children
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

I like the the pool was tucked in its own little area and had coverage by trees so it wasnt so hot
Nicole
icon-Business
Business
6.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

It was ok
Sandra
icon-Business
Business
8.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

The staff at the desk was
Victor
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Cigarette butts
nicole
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Everything was wonderful
Authur
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Convenient
shaketa
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Room was very clean and neat, alot of essentials provided and overall just a nice room.friendly staff
Michael
icon-Business and Leisure Family
Business and Leisure Family
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Everything we needed. Nice area. Very friendly staff
Gina
icon-Business and Leisure
Business and Leisure
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Need to have rules so when dog go to the bathroom in the grass, the owner of the dog need to pick up the poop
Victor
icon-Business with Partner
Business with Partner
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

The Staff was outstanding trash around the property is depressing, I've pick up more trash around the property than any other Hotel we've stayed at
Asa
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

I enjoy everything including the breakfast
Hitesh
icon-Business
Business
2.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

This hotel has a hidden policy of not allowing guests to stay for more than 14 days unless they take a 1 week break and stay somewhere else I was told by the manager that the hotel owns the cheap insurance policy which does not let people stay for longer than 14 days or they become residents here. I booked through Expedia and I was not allowed to check in at 10:30 p.m. and I had to find somewhere else to stay very late at night. The staff told me that they could not contact me and David had no way to reach me which is incorrect because they could simply have contacted me via Expedia. I had to get a refund from Expedia. Do not book this hotel if you want to stay for more longer than 14 days they will exit you and they will not like to check in.
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Andrea
icon-Leisure
Leisure
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Great place to get a good night sleep
Rosemary
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

We had an issue with one of the gals traveling with me fell in the shower Tuesday morn the 22nd of July. She is disabled and needs a cane to walk. Upon checking in to the hotel on day before, I asked if we could please have a shower chair, and she told us that they are in the special disability rooms, and they were all occupied, so the answer was no. She was trying to be very careful when showering Tuesday morn but she still slipped and fell, hurting her foot and side and hand. Me and the other gal traveling with us called down to the front desk that morning to inform about the fall and could we Please get a shower chair! 2 nice ladies came up and gave us a shower chair. The friend who fell also filled out an incident report and she turned that in to front desk later that day. We also requested a tub mat, and someone delivered that and put it in tub. We wondered then why there wasn’t a mat in tub to begin with? Or at least have one in every room unused and rolled up so that if someone is staying and wants one in the tub they could put it down instead of calling for one! (Or going to target and buying one! We did on our return trip home. It was less than 5.00!) My friend was not injured other than a huge black bruise(and some pain) on her right hip side, bruise and swelling on bottom and side of one foot, and swollen fingers on one hand. None of which warranted a hospital or ER visit. We all appreciated very much the quick and professional response from management.
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Andrea
icon-Leisure
Leisure
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Great place to beat the heat. Bed was comfortable. Had a couple great nights of sleep.
Heather
icon-Leisure
Leisure
6.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

The breakfast wasn’t good.
Verified traveler
10.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Very great and relaxing
Courtney
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Loved it
Mallory
icon-Business and Leisure Family
Business and Leisure Family
4.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Didnt truly clean the bathroom. They left me with a used bar of soap in the shower. Key card didn’t work half the time. Staff said no smoking in the room or balcony yet they were vaping in the doorway.
Amy
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

The building is beautiful. The staff were very friendly. The room and bathroom were clean and spacious. The only issue was the small pool, which was very dirty.
Number of reviews per page
20
40