The experience was simply horrible. The access key system (without a physical person on-hand to address issues) was a nightmare. It would have been great to have known about this contactless system prior to booking (even prior to arrival)! If you are not glued to your phone or devices 24hrs, then this hotel isn't for you. If you are looking for traditional hospitality, then this hotel isn't for you. No cleaner came to clean my room for the entire 5-day stay! If you got hooked by the bread-and-breakfast promise, then this part is real - but be prepared to shove the same sausage, cheese, and bread down your throat each morning.