Overall Ratings & Reviews Palace Inn Westheimer

Despite taking ptepaid reservation on nonrefundable basis because I didnt want room rented out from under me, hotel was closed. Phone message was phone was disconnected. Drive to get there was two hours because hurricane wiped out half street lights. Whole point of renting room in town I live was it was supposed to have power. It didnt. Now Exprdia insists no refund because I changed reservation. I didnt change rezervation. Hotel changed reservation by not being open and available. Big fraud and inconvenience. Expedia should have regularly checked status of operations to notify customers so they are not stranded in 100 degree temperature with cancer, heart conditions, and no power.

Room odor

Nice place

Great for the price.

I stay here often

Nice clean and inexpensive place

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Found a beg bug & I had 6 kids w me that day. Luckily none of the kids got bit

It was good

The manager was very nice, the room was exceptionally clean. Love the simple decor.

Great motel for price and cleanlini and amenities around but very far from downtown and from airport

Arrived at location at 930pm. Had called ahead to let them know we had late start and would not arrive til 10pm and was told as long as we arrived before midnight would not be a problem. When my family and I arrived the room was not available. They did offer a room with one bed. But we were 4 so not possible. Spent hour trying find another place to stay. Gentleman was polite. But was frustrating as we were ready to rest.

My first room was clean. My second room was a smoking room and found old cigarette butts

The staff was very helping and the location was walking distance to shopping and eating places.

Everything

The rooms were very clean on the dirst floor and housekeepers were driendly

The room is more than excellent with no problems, and the hotel is close from restaurants and groceries.

The guy at check in was great, the room was clean, however the bathroom door in the room I stayed in could use a nice cleaning. It would have been nice to have something other than a strawberry shortcake muffin and orange juice for breakfast.

When I first booked a room at the palace inn it was peaceful, clean, and quite. Recently it's been noisy guest then the cleaning ladies back and forth all night and then grounds keepers making noise in the morning. The place is clean that's the only thing still the same. They might lose me as a customer.

Horrible service