All communication was in Portuguese and through Expedia which delayed our ability to communicate effectively. That impacted our understanding of their policy to check in at 3pm or inform them before that time resulted in not knowing we lost our room with no refund when we arrived at 11:30pm right from airport. We called the company and language barrier was an issue, make sure to be prepared.

Maravilhoso hotel em Alphaville

The building is nice, as is the location; however, the apartment wasn't very clean—it felt like someone had just left the place, and there was a bad smell. Communication with Charlie was difficult; they sent me the key code, but I only got in after entering the third code. I had to wait nearly an hour for the right one. I will never rent an apartment from Charlie again.

Excelente. Muito bem locado em alphaville, quarto com cozinha e utensílios! Bom rest. Limpeza 💯

Really bad

It was a horrible experience . We had molt in our room and the smell was horrible. It was cold and the Ac did not work as a heater. We got sick and plus there were bed bugs!!!!!! Do not recommend at all. Also they didn't refund or change our room

Muito conveniente e ótima propriedade em Alphaville

Nice place to stay

Facility needs an international staff. Noone spoke English and my Português is not so good. If I had not had a Brazilian friend with me to help with check in, communication would have been nearly impossible.

A friend who provided his email and cpf during the incheck, received a "Electronic Service Invoice" of a certain amount in Reals on his email from CHARLIE TECHNOLOGIA E ACOMODACOES LTDA. We where never informed of this in the booking or while checked in.

Location and check in is great. But, internet not support IPTV, no TV channel is not accepted,pressure water at hygienic shower toilet is terrible. Need a lot of improvement to have me again as a client

Must be review before rental. Leave the WIFI access in the room and lights…the high stand light was not working, Kitchen OK but poor casseroles .other than that it was OK.

Excelente tudo novinho e limpo

The property is good. The management is very difficult to communicate with. They will only communicate via Whatsapp. The WIFI stopped working, after five days of not getting WIFI fixed I checked out early. I notified Charlie via Whatsapp, and I notified Hotels dot com. While I was able to communicate with Charlie, Hotels dot com says they could not reach Charlie, so they would not be able to refund the five days of my stay. I am very disappointed with all parties involved.

Cama desconfortável, travesseiros e jogo de cama de baixa qualidade.

Televisão e ar condicionado estragados, na recepção dizem que tem que abrir solicitação e aguardar. Aguardei durante 3 noites. Limpeza precária. Somente no restaurante que o atendimento foi excelente!

Precisa de coador de café e uma faca de carne e material de limpeza

Equipe de funcionários excelente

A infraestrutura é excelente. A localização traz facilidades para locomoção na área. O preço esta dentro do padrão, principalmente para o que a acomodação entrega.

O hotel é excelente, recepção exemplar, mas tivemos problema no quarto que ficamos a luz caiu por 3x , muito desagradáveis, nos realocaram em outro quarto, porém bem menor e em andar baixo , sem vista, pelo inconveniente no minimo teria que ter nos colocado num melhor não pior, mas enfim resolveram o problema . A limpeza tb deixa a desejar. Mas o hotel em si tem toda infraestrutura, restaurante, acadêmica, mini mercado, excelente localização.