When we booked the room, we did not add any special request for the bed. By the time check in, the system turned up special request for bed and the hotel was full booking so we had no other options. Even in the voucher it did not mention about the bed option either. Still quite don't get it how come that special request came up to their booking system. The room is new and clean but most of the facility is quite low quality. Quite disappointed. The receiptionist is very helpful and friendly.