My unique experience included a front desk associate named Carrie. She helped me surprise my son on his birthday. As I was checking in to a room he thought we’d have to share, I was secretly getting him his own room. He wanted to do it and asked her of availability. She covered and said they were booked up. He fell for it and surprise was made 10 minutes later. She was so helpful, quick thinking, and awesome to do what she did!