Hotel Santika Batam

Explore Hotel Santika Batam
9.1
Exceptional
From 1,096 reviews
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Cleanliness

9.2

Room Comfort

9.1

Meal

9.0

Location

9.2

Service and Facilites

9.1

People often mention about Hotel Santika Batam
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Staff Friendliness (98)
Bedroom (98)
Distance to City Center (95)
Ambiance (95)
Bathroom (90)
Hotel Area (87)
Accessibility (80)
Room Space (79)
Taste (78)
Variety (76)
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Traveller Reviews Hotel Santika Batam

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Customer reviews
Verified Traveler
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Business
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10.0
/10
Reviewed 1 week(s) ago
The atmosphere was quite pleasant for my business trip.
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Accommodation's Reply
18 Aug 2026
Dear Valued Guest, It is with great pleasure that we at Santika Batam Hotel express our sincere gratitude for your rating and for choosing to stay with us. We are delighted to hear that you had a positive experience. We sincerely hope to welcome you again for an even more memorable stay. Sincerely, The Management Team, Santika Batam Hotel
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D***i
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10.0
/10
Reviewed 1 week(s) ago
Really enjoyed staying here.
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Accommodation's Reply
13 Aug 2026
Dear Valued Guest, It is with great pleasure that we at Santika Batam Hotel express our sincere gratitude for your rating and for choosing to stay with us. We are delighted to hear that you had a positive experience. We sincerely hope to welcome you again for an even more memorable stay. Sincerely, The Management Team, Santika Batam Hotel
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R***y
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10.0
/10
Reviewed 2 week(s) ago
Very comfortable and quiet for introverts.
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Accommodation's Reply
18 Aug 2026
Dear Valued Guest, It is with great pleasure that we at Santika Batam Hotel express our sincere gratitude for your rating and for choosing to stay with us. We are delighted to hear that you had a positive experience. We sincerely hope to welcome you again for an even more memorable stay. Sincerely, The Management Team, Santika Batam Hotel
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D***i
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Business
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8.8
/10
Reviewed 3 week(s) ago
The staff was very friendly and accommodating. Breakfast was good and had many choices for food.
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Accommodation's Reply
04 Aug 2026
Dear Guest, Warmest greetings from Hotel Santika Batam. Thank you very much for your rating and for choosing to stay with us. We are glad to know that you had a positive experience, and we look forward to welcoming you back for an even better stay in the future. Best regards, Management Hotel Santika Batam
Verified Traveler
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6.4
/10
Reviewed 4 week(s) ago
The housekeeping staff was late cleaning the room, and it was already past 2 p.m. Cleaning should have been done when guests checked out. The gym equipment was inadequate, and the pool was small.
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1 people find it helpful
Accommodation's Reply
28 Jul 2026
Dear Valued Guest, Santika Batam Hotel would like to inform you that we appreciate your feedback. We sincerely apologize for the inconvenience you experienced regarding the delayed room cleaning and the limited equipment at the swimming pool and fitness center. We agree that room cleaning should be done quickly, especially when no guests are in the room. We have reviewed this feedback thoroughly with our housekeeping team to improve our scheduling and prioritization of daily cleaning. Your suggestions regarding fitness center equipment and swimming pool capacity are also important to management in developing our facilities in the future. Thank you for your constructive feedback. We look forward to welcoming you back and providing you with even better service in the future. Sincerely, The Management Team, Santika Batam Hotel
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N***b
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9.6
/10
Reviewed 5 week(s) ago
The hotel is under construction, will be bigger and have more rooms. No information was provided on its website or app. We were only informed via the room TV. So when you're in the pool area, the contractors will see you. The meeting room is on the same level as the pool, making the pool area a smoking zone. For 2 days, breakfast did not provide sausage, which is a basic item in general hotel breakfasts. All the spreads were Indonesian food.
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1 people find it helpful
Accommodation's Reply
20 Jul 2026
Dear Mr./Ms. Guest, Warmest greetings from Hotel Santika Batam. Thank you for taking the time to share your honest feedback with us. We sincerely apologize for the inconvenience and discomfort caused during your stay, particularly regarding the privacy around the pool area, the smoke from the adjacent meeting room, and the lack of clear pre-arrival information about our ongoing expansion project. We understand that a relaxing pool experience and a balanced breakfast selection are essential to an enjoyable stay. Your comments have been escalated immediately to our Project & Operations team to improve privacy screening around the construction area, enforce stricter non-smoking policies near the pool, and ensure clearer project disclosures on our booking platforms. Additionally, our Food & Beverage team has been notified to ensure our breakfast buffet offers a more balanced variety, including standard Western options alongside our authentic Indonesian spread. We truly appreciate your valuable insights as they help us improve, and we hope to have the opportunity to welcome you back for a seamless and much better experience in the future. Best regards, Management Hotel Santika Batam
M***a
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Business
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9.1
/10
Reviewed 6 week(s) ago
The room is a bit small. Please add more non-rice/carbohydrate food options.
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Accommodation's Reply
20 Jul 2026
Dear Valued Guest, Warm greetings from Santika Batam Hotel. Thank you for your valuable feedback. We are delighted that you chose to stay at Santika Batam Hotel. We have noted your concerns regarding room size and your request for a breakfast without rice/additional carbohydrates. We have forwarded this feedback directly to our Food and Beverage team to improve our healthy and light menu options for all guests. Thank you for your review, and we look forward to welcoming you back for an even better stay and dining experience in the future. Sincerely, The Management Team, Santika Batam Hotel
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Nur K.
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Staycation
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10.0
/10
Reviewed 7 week(s) ago
A hotel with a beautiful rooftop view. Very friendly and helpful staff. Clean and fragrant rooms. Highly recommended.
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Accommodation's Reply
06 Jul 2026
Dear Mr./Ms. Noor, From the Santika Batam Hotel, we respectfully express our sincere gratitude for your rating and for choosing to stay with us. We are delighted to hear that you had a positive experience. We look forward to welcoming you again for an even more memorable stay. Sincerely, The Management Team, Santika Batam Hotel
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I***l
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Transit
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10.0
/10
Reviewed 7 week(s) ago
We stayed for two nights and were very satisfied with the hotel service. The room was very spacious and the bathroom had a modern, masculine design that we really liked. The breakfast menu was varied and delicious. We are a family with two children, and this hotel was perfect for us. Best of luck to Santika Batam 😊
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1 people find it helpful
Accommodation's Reply
03 Jul 2026
Dear Valued Guest, Warm greetings from Santika Batam Hotel. Thank you very much for your kind review and support. We are delighted to hear that you and your family were very satisfied with your two-night stay at our hotel and enjoyed the spacious rooms, modern bathroom design, and varied breakfast menu. As a hotel committed to providing the best family experience, your compliments are a great inspiration to our entire team. Thank you for your kind words, and we hope to welcome you and your family back to Santika Batam Hotel again on your next vacation! Sincerely, The Management Team, Santika Batam Hotel
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Kholisah K.
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Leisure
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8.5
/10
Reviewed 8 week(s) ago
All staff are friendly, the hotel is clean and the special one is the breakfast spot quite high on the 11th level. The view is beautiful sea surrounding the ferry terminal ⛴️
1 people find it helpful
Accommodation's Reply
30 Jun 2026
Dear Ms. Kholisah, Warmest greetings from Hotel Santika Batam. Thank you very much for your rating and for choosing to stay with us. We are glad to know that you had a positive experience, and we look forward to welcoming you back for an even better stay in the future. Best regards, Management Hotel Santika Batam
Verified Traveler
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8.5
/10
Reviewed 9 week(s) ago
Good location close to Megamall and Batam Centre International Port
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1 people find it helpful
Accommodation's Reply
17 Jun 2026
Dear Valued Guest, Santikah Batam Hotel extends its deepest respects and gratitude for your rating and for choosing to stay with us. We are delighted to hear that you had a positive experience. We sincerely hope to welcome you again for an even more memorable stay. Sincerely, The Management Team, Santikah Batam Hotel
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F***a
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10.0
/10
Reviewed 10 week(s) ago
Very comfortable. Beautiful views towards Engku Putri.
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Accommodation's Reply
17 Jun 2026
Dear Valued Guest, Santika Batam Hotel extends its deepest respects and gratitude for your rating and for choosing to stay with us. We are delighted to hear that you had a positive experience. We sincerely hope to welcome you again for an even more memorable stay. Sincerely, The Management Team, Santika Batam Hotel
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I***u
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9.4
/10
Reviewed 12 week(s) ago
Overall nice experience. Ambiance, staff, and facilities. However, minor feedback: I think the shower needs a little bit of fixing. But having a pleasant stay here — recommended!
1 people find it helpful
Accommodation's Reply
17 Jun 2026
Dear Valued Guest, Santikah Batam Hotel extends its deepest respects and gratitude for your rating and for choosing to stay with us. We are delighted to hear that you had a positive experience. We sincerely hope to welcome you again for an even more memorable stay. Sincerely, The Management Team, Santikah Batam Hotel
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Susi S.
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10.0
/10
Reviewed 13 week(s) ago
Recommends very nice view and comfortable. Family friendly, staff friendly. Always my favourite hotels 😍
1 people find it helpful
Accommodation's Reply
17 Jun 2026
Dear Ms. Susie, From the Santika Batam Hotel, we would like to express our sincere gratitude for your rating and for choosing to stay with us. We are delighted to hear that you had a positive experience. We look forward to welcoming you again for an even more memorable stay. Sincerely, The Management Team, Santika Batam Hotel
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P***a
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Business
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10.0
/10
Reviewed 13 week(s) ago
Recommended hotels in Batam with beautiful views.
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1 people find it helpful
Accommodation's Reply
26 May 2026
Dear Valued Guest, It is with great pleasure that we at Santika Batam Hotel express our sincere gratitude for your rating and for choosing to stay with us. We are delighted to hear that you had a positive experience. We sincerely hope to welcome you again for an even more memorable stay. Sincerely, The Management Team, Santika Batam Hotel
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l***m
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Staycation
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8.8
/10
Reviewed 13 week(s) ago
Staff friendly, good breakfast. Near to terminal ferry Batam Centre.
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Accommodation's Reply
26 May 2026
Dear Mr./Ms Guest., Warmest greetings from Hotel Santika Batam. Thank you very much for your rating and for choosing to stay with us. We are glad to know that you had a positive experience, and we look forward to welcoming you back for an even better stay in the future. Best regards, Management Hotel Santika Batam
Ria Z. R.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 14 week(s) ago
Nice and comfortable. Friendly and communicative staff. Close to the port and easy access to everything. Very close to malls and Batam's iconic landmarks.
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Accommodation's Reply
26 May 2026
Dear Ms. Ria, Sincerely, Santika Batam Hotel. Thank you very much for your rating and for choosing to stay with us. We are delighted to hear that you had a positive experience. We sincerely hope to welcome you again for an even more memorable stay. Sincerely, The Management Team, Santika Batam Hotel
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ferlin s.
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Staycation
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9.4
/10
Reviewed 15 week(s) ago
All was good 😊 I’m happy with the service
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Accommodation's Reply
26 May 2026
Dear Ms. ferlin, Warmest greetings from Hotel Santika Batam. Thank you very much for your rating and for choosing to stay with us. We are glad to know that you had a positive experience, and we look forward to welcoming you back for an even better stay in the future. Best regards, Management Hotel Santika Batam
Verified Traveler
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Transit
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9.4
/10
Reviewed 17 week(s) ago
The room is clean and comfortable. Easy check-in and out
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Accommodation's Reply
26 May 2026
Dear Mr./Ms. Guest, Warmest greetings from Hotel Santika Batam. Thank you very much for your rating and for choosing to stay with us. We are glad to know that you had a positive experience, and we look forward to welcoming you back for an even better stay in the future. Best regards, Management Hotel Santika Batam
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TEGUH W. H.
icon-Staycation
Staycation
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8.1
/10
Reviewed 17 week(s) ago
Nice staycation and excellent service from the staff
1 people find it helpful
Accommodation's Reply
26 May 2026
Dear Mr. Teguh, Warmest greetings from Hotel Santika Batam. Thank you very much for your rating and for choosing to stay with us. We are glad to know that you had a positive experience, and we look forward to welcoming you back for an even better stay in the future. Best regards, Management Hotel Santika Batam
Number of reviews per page
20
40