N***a
Leisure
6.0
/10
Reviewed 45 week(s) ago
The location is actually strategic, so I deliberately looked for one close to everything, including Prambanan Temple.
I was disappointed when I wanted to check in just 5 minutes early, but I wasn't allowed to check in until 3:00 PM, and it seemed like I was being pushed back. It turned out that when I arrived and checked in, the water was out because "the electricity had been out all day, and then the water was off (?)." It was a bit unreasonable, and they told me that the water tower was also empty and dry (?), meaning the villa hadn't been occupied or used for a long time. And we had to wait over an hour for the Sanyo pump to be replaced. My family and I were wasting time, especially with small children who needed a bath and rest after being out all day.
The cleanliness was still lacking. I was shocked to find the bedsheets stained. I stayed there for two days. Luckily, on the second day, I asked for the sheets to be changed, and they were.
The door was also difficult to open and close, and many of the lights were out, making it dark. Moreover, in front of the villa, it turned out there was an empty and dark building. The host of the villa had just cleaned it and it wasn't turned on, so it was dark and we had to chat again to get it turned on. We looked for the switch but couldn't find it. There should have been a light at least in the swimming pool or in the plants. Also, the parking lot was very dirty with lots of trash... it was really neglected.
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Accommodation's Reply
28 Nov 2025
Thank you for your review and we apologize for any inconvenience you may have experienced. We are sorry to hear that the cleanliness, facilities and check-in process did not meet your expectations. Your feedback is greatly appreciated and has been passed on to our team for immediate improvements, including villa maintenance, cleanliness and pre-arrival facility inspections. Thank you for helping us identify areas for improvement. We look forward to providing an even better experience should we have the opportunity to welcome you back again.
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