Traveloka (29)
9.4
Exceptional
From 29 reviews
Provided by travellers on
Cleanliness
9.7
Room Comfort
9.5
Meal
8.6
Location
9.4
Service and Facilites
9.5
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Traveller Reviews Hanoi Vacanza Premier Hotel
Number of reviews per page
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40
Customer reviews
SURYANSEN D. T.
9.1
/10
Reviewed 18 week(s) ago
Quite comfortable and quiet, just far from the center of the crowd to find food
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S***y
Leisure
10.0
/10
Reviewed 20 week(s) ago
The hotel is strategically located. The rooms and toilets are clean and comfortable. The staff is very helpful.
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DT
Do Thanh N.
9.4
/10
Reviewed 51 week(s) ago
New hotel, clean and beautiful, right in the center of the old town, lots of delicious food. The receptionists are cheerful, friendly and enthusiastic. Highly recommend staying here when coming to Hanoi.
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NUTTICHA K.
6.1
/10
Reviewed 69 week(s) ago
เริ่มตั้งแต่เข้าไป พนักงานสีหน้าไม่ต้อนรับ แอร์ไม่เปิด ร้อนมาก ต้องบอกให้เปิด ถึงจะยอมเปิด พอบอกให้เปิด ก็บอกให้ลูกค้าถอดเสื้อแขนยาวและทำสีหน้าไม่พอใจลูกค้า ที่สั่งให้เปิดแอร์ ไปเช็คอิน 15.00 แต่บอกยังเคลียห้องไม่เสร็จ ละให้ลูกค้านั่งรอตรง reception ไม่มีการบริการดูแลลูกค้า ไม่แนะนำให้เข้าพัก พนักงานบริการไม่ดีค่ะ Check out ก็ไม่ส่งลูกค้า แถมยังปิดประตู ละนอนต่อ ไม่สนใจลูกค้า (เราออกตอนเช้ามืดเพราะต้องรีบไปสนามบิน)
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Accommodation's Reply
30 Jan 2024
On behalf of the hotel, I am the manager, I sincerely apologize for the inconveniences you encountered during your stay. We feel it is a pity that we do not have the opportunity to discuss directly to resolve the problem you encounter. After reading your comments, we would like to explain to you as follows.
1. At the time you stay at our hotel on January 20, 2024 in Hanoi, the temperature is 9 degrees Celsius. The weather was too cold for us so we didn't use the air conditioner. Since you are the only customer wearing a very thick jacket, walking a long distance makes you feel hot, but I am still happy to provide your own fan and air conditioner. Check-out time at our hotel is 12 o'clock, but it's inconvenient that we have a group of guests who check out a bit late so we need more time to clean the room before providing it to you. We sincerely apologize for this inconvenience. We would like to learn from our experience to improve our service better in the future for other customers.
A
Andy
9.7
/10
Reviewed 97 week(s) ago
For very satisfying service.
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1 people find it helpful
IS
Ida S.
10.0
/10
Reviewed 100 week(s) ago
Strategic place, clean and friendly. Thank you for taking care of me while there
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vt
vuthi t.
10.0
/10
Reviewed 114 week(s) ago
Enthusiastic staff. New hotel and very clean. Will definitely come back next time. Thanks you very much.
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3 people find it helpful
AT
Anh T. N.
9.7
/10
Reviewed 114 week(s) ago
The hotel is very clean, the staff are very polite, professional and enthusiastic. Although the price is a bit high, it is still acceptable due to the good service quality.
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LN
Le Ngoc P. H.
9.4
/10
Reviewed 118 week(s) ago
New clean room, friendly enthusiastic staff, reasonable price.
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HH
Hoang H. T.
9.7
/10
Reviewed 118 week(s) ago
Gentle, enthusiastic, polite staff. Clean and luxurious hotel.
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3 people find it helpful
NH
Ngọc H.
9.7
/10
Reviewed 118 week(s) ago
Phòng ốc sạch sẽ, rộng rãi, nhân viên take care nhiệt tình, thân thiện cực luôn. Khi nào quay lại Hà Nội mình sẽ book lại 🥰
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Tulaporn R.
9.7
/10
Reviewed 118 week(s) ago
บริการดี โรงแรมสะอาด แต่ห้องไม่ค่อยเก็บเสียงเลยค่ะ อาหารเช้าน้อยไปนิดนึง แต่โลเคชั่นดี
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TH
Trinh H. T.
9.4
/10
Reviewed 119 week(s) ago
Khách sạn ổn, chống ồn chưa được tốt lắm
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YJ
Yong J.
10.0
/10
Reviewed 123 week(s) ago
The lovely place and warm welcom, very clean room and convenient to go to the other place. The hotel staff is very kind. They prepare the room for romantic night with rose and cake. The breakfast is very good. I am very highly recommend this hotel to you. They have a car to sent us to the airport with the cheap price.
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Hoang Minh Thuy
9.4
/10
Reviewed 132 week(s) ago
As soon as we first walked into the hotel, the service was so great. The rooms were nice and comfortable, good WIFI, but what we were most satisfied with was the service of the friendly staff. We have a late flight on the last day of the trip, so we left my luggage and came in in the evening, so I could take a shower and go. Thank you for taking great care of me from start to finish. If we go to Hanoi again next time, we would 100 % want to stay here again.
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2 people find it helpful
Wang Seung Hyun
9.7
/10
Reviewed 133 week(s) ago
Lucky we have value cost for our stay at this hotel. Everything is all great. They arranged clean room and full facilities for our work as requirement. We loved what they worked that. The way they took care us so we carefully. Location is very convenient to shop, bar, restaurant. There was Pho shop near by with good fresh taste. Coffee at breakfast so good. We love this hotel and comeback again soon for other work trip.
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Nguen B. G.
8.5
/10
Reviewed 133 week(s) ago
Nice and clean hotel, enthusiastic and friendly staff, convenient for moving and visiting the city.
2 people find it helpful
NQ
Như Q.
9.4
/10
Reviewed 133 week(s) ago
Phòng y hệt hình luôn nha, thoáng mát thoải mái và mới tinh tươm luôn vì khách sạn mới mở hồi tháng 9 đây thôi. Vật dụng đầy đủ, +1 điểm cho khách sạn vì khăn lông rất mềm và tơi như khách sạn 5 sao vậy. Anh tiếp tân cực kỳ thân thiện và dễ thương luôn nha, lịch sự và luôn chào hỏi gia đình mình mỗi khi ra vào. Mọi thứ đều rất ổn, điểm trừ duy nhất là cống bồn rửa mặt có vấn đề, tỏa ra mùi rất hôi, khách sạn nên vệ sinh lại. Rất hài lòng khi đã ở đây ^^
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3 people find it helpful
Hyon Woo Sung
9.7
/10
Reviewed 135 week(s) ago
하노이 주변 숙소 어디가 좋을까 고민하신다면 망설이지 마시고 여기로 선택하세요😀 위치 바로 옆에 편의점도 있고, 주변에 맛집도 엉첨 많고, 호안끼엠 바로 옆이고 근처 카페도 많아요 그냥 하노이 시내 가운데 있다고 보시면 될 것 같아요 시설 3일 숙박하였는데, 깔끔하게 청소해주셔요 불편함 없이 잘 보냈습니다 직원 직원분들 엉첨엉첨 친절합니다. 주위 맛집도 알려주시고 신경 많이 써주세요. 아침은 저희가 서비스 포함시키지 않아서 ㅠㅠㅠ 모르겠지만 같은 날 숙박함 사람들이 다들 만족한다고 하셨어요 가는 날까지 신경 많이 써주셔서 하노이에 있는 동안 정말 편안하게 보냈어요🤗 지인분들이 하노이 간다고 하면 전 여기로 추천합니다 👍🏻
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NT
Nguyen T. Q. T.
9.7
/10
Reviewed 138 week(s) ago
Lễ tân nhiệt tình, phòng ốc mới, sạch sẽ và đầy đủ tiện nghi.
3 people find it helpful
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