8.4
Very Good
From 35 reviews
Provided by travellers on
Cleanliness
8.4
Room Comfort
8.2
Meal
8.3
Location
8.5
Service and Facilites
8.2
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Traveller Reviews Panorama Condotel by HLG
Number of reviews per page
20
40
Customer reviews
PA
Phương A. P.
Staycation
9.4
/10
Reviewed 52 week(s) ago
The hotel is clean and airy. You can walk to the beach and nearby tourist areas, there is a lot of local food and reasonable prices. Friendly and polite staff.
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G***t
Staycation
5.6
/10
Reviewed 59 week(s) ago
The staff is rude, many other fees. The deposit fee has been paid but the customer signed the deposit paper but the money was not refunded to the customer while I had to pay the deposit card when checking in to check in. Do we have to keep the deposit paper when traveling? While signing two deposit papers, if we lose them, we can check the information again. We had a very bad experience. The elevator waited a long time, the staff did not support the customer in showing which way to go and where to leave the e-mail. The first time is also the last time, never coming back.
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3 people find it helpful
TN
Thi N. H. N.
10.0
/10
Reviewed 64 week(s) ago
Good location, very close to the beach and room nice view.
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Song H. G. H.
8.5
/10
Reviewed 72 week(s) ago
View ngắm từ khách sạn rất đẹp, chúng tôi đã ở đây nhiều lần vì gần trung tâm, sạch đẹp, giá hợp lý
1 people find it helpful
NH
Nguyen H. Q.
8.4
/10
Reviewed 82 week(s) ago
room is a bit small. The lobby and elevator are quite hot
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2 people find it helpful
Nguyen T. M. L.
6.0
/10
Reviewed 88 week(s) ago
The bathroom has no place to hang towels or clothes when bathing. The apartment is not equipped with an iron. Room appearance is not as expected.
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3 people find it helpful
TN
Tran N. T.
9.1
/10
Reviewed 102 week(s) ago
Khách sạn sạch sẽ, vị trí đẹp tuy nhiên thang máy hay bị kẹt. Ngoài ra thì các bạn lễ tân nữ ở đây nói chuyện rất nhỏ nhẹ, dễ thương nhưng riêng có 1 bạn lễ tân nam nói chuyện rất cọc cằn, khách hàng thắc mắc mà bạn trả lời như ai thiếu nợ bạn ấy vậy.
6 people find it helpful
Accommodation's Reply
03 Aug 2023
Dear Ngoc Tu Tran,
First of all, the HLG team would like to thank you for choosing Panorama for your stay here and we are also sorry for the bad experience you have encountered. Because the receptionist at the counter who is in charge of check-in/out, bell, security.. are required to use the building's staff, not under the management of HLG, so sometimes HLG cannot control all the quality. However, we have noted your comments and will report back to the building management for timely correction. HLG side still has its own receptionist to support its customers, so if you have any problems next time, please contact the hotline number in your booking confirmation.
Best regards,
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NGUYEN T. P.
8.8
/10
Reviewed 103 week(s) ago
Team HLG hỗ trợ rất nhiệt tình, cảm ơn các bạn
1 people find it helpful
Ohi
10.0
/10
Reviewed 105 week(s) ago
Great, lovely staff, enthusiastic support
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3 people find it helpful
TH
THU H. N.
9.7
/10
Reviewed 112 week(s) ago
The hotel rooms are clean and spacious, with full facilities. There are many restaurants around, full of food
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+2
4 people find it helpful
TL
Truc L.
6.0
/10
Reviewed 132 week(s) ago
Service not professional. Collect packing fee from client.
1 people find it helpful
DT
Doan T. M. N.
9.4
/10
Reviewed 137 week(s) ago
Phòng rộng rãi, view city nhưng vẫn nhìn thấy biển, rất đẹp. Nằm ngay trung tâm thành phố nên đi đâu cũng tiện. Chồng mình khen lắm. Tv chỉ xem được YouTube
2 people find it helpful
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