Overall Ratings & Reviews Hotel Starc by Pierre & Vacances Premium

If you’re a shopper & like the city, this is the place for you!!!

The staff was excellent as usual! The rooms were very warm making it a bit uncomfortable for sleeping. Unfortunately, La Vella has a lot of construction going on now. Even more unfortunate is that there is big project right next to this hotel which made it very noisey from early in the morning until way into the night.

Excellent service and restaurant. Room was fantastic. Lots of construction around the property and the entire city center.

The room is spacious. Affordable and friendly staffs.onsite parking space. It’s in a central area for walking around and shopping.

The room was big and nice. Loved the shower. RIght on the main shopping street. Unfortunately there is construction right next door that starts early and limits your access to the hotel at times.

Installation des prises électriques des chambres à revoir

The hotel has a beautiful and innovative design. The rooms are large compared to most European hotels and the bathtub and shower offer next level discs and comfort. the hotel is in the heart of a downtown shopping district and is surrounded by good restaurants and just about everything you’d need.

A construction site is in progress next to hotel. A new museum is building and with noisy and dusty until 8:00pm from Monday to Friday. Hotel know this and so sell their room without the choice of refund option. Hotel will send you an email one day before your arrival . A little bit dishonest . I advise hotel to lower the price and compensate for this situation. eg free breakfast or something else. otherwise you lost a lot of reputation.

Good location

Wanted to pop into Andorra for one night when we were vacationing in Spain. I liked that this hotel had its own parking but when we put in the gps coordinates for the hotel it led us to the public parking instead and we parked there. There is hotel-specific parking but it was less convenient. The hotel itself was nice. The bathroom was its own pod and the toilets and shower were separate pods within that pod. The riom also had a large closet with a two-sided mirror. Our room had a balcony that provided a good view of the main avenue and the mountains in the background.

Nice location and clean room

the staff and property were excellent. How ever there is currently construction ongoing next door to the hotel. At the time of our stay they were driving foundation rods during the daylight hours. This made it very noisy in and around the hotel. Otherwise I would return or recommend this this hotel

The hotel was in an excellent location and the staff were friendly and helpful. The room was very comfortable and well furnished.

Great staff, anything we asked for they helped us with immediately. We had them help us make a phone call to a horseback riding place that didn’t speak English. Cool modern hotel room and bathroom. There was construction noise outside, but this whole city is growing and under construction, so I cant blame them for that. Noise doesn’t start until 800am, so get moving and go sightseeing. Highly recommend.

A major construction project right next to this hotel. Construction starts at 0630 and continues until about 2000. The noise is lessened with a closed window, but the room overheats because it is impossible to turn off the heater. The air conditioning is not yet functioning. The hotel staff is unhelpful. Breakfast has a small selection. Poached eggs came almost raw. (fried and scrambled eggs were better). Maintenance enters a room without warning, goes away and leaves the door completely open. The sliding glass doors in the room for the bathroom and balcony are very heavy and fast. They could easily be a hazard especially for children. The bathrooms have an usual design that is spacious and includes a jetted bath. The closet is almost impractical with its mirrors and heavy glass doors. The hotel has 4 nespresso capsules per stay. (Two of these are decaf and the front desk is loathe to exchange them for the caffenated cspsules. And, the television would not power on.

My wife and I stayed at Hotel Starc for three nights in April 2024. The Hotel is great, modern, and perfectly located in the city center, overlooking the main shopping street (though major construction next door during our visit meant we had to walk around the construction site – not a big deal). The room was very modern and had everything we needed. The bathroom was amazing; I think the hotel designer was obsessed with bathrooms! It seems the bathroom was designed, and then the room was built around it. The parking is expensive - €30/night – and it is a little difficult to enter/exit using a very small vehicle lift. However, all the parking in the city costs on average €25/night, even the open ones. It was therefore worth it for the security and convenience. All-in-all, we liked the hotel and would stay there again.

The room was incredible! Beautiful view from the balcony. There was a well-stacked mini bar and jacuzzi tub. Everything was perfect.

Location was great, but customer service is disappointing. We stayed in a fairly large room, with good amenities, except for the non-working fridge. It's literally just a box. We informed the front desk and housekeeping that the fridge was not working ~ it's not cooling at all, literally just a box of warm air, which is surprising given that it's a minibar with sodas and other drinks to sell. You'd basically get lukewarm soda. They said all of the refrigerators are programmed like that, which I thought was a cop-out. They just didn't want to fix or replace it. It was very inconvenient because we wanted to keep our water and other drinks cold. They also didn't have any ice machine, so no luck there either. Oh and there's also no coffee/tea-making equipment on your own. They must really want you to avail of their breakfast, for an extra fee, of course. They didn't seem bothered by the issue at all, which is off-putting. We stayed there for 7 nights, which had I not prepaid, we'd be happy to have stayed somewhere else.

This is like a five star property. Rooms are large with plenty of closet space. Wonderful bathroom with jetted tub and amazing shower. Shopping is literally next door. Would definitely stay here again if I’m ever fortunate to be travelling here again.

Everything was perfect but you have to be an excellent driver to park your car despite the help from the staff.