Overall Ratings & Reviews Rixos Marina Abu Dhabi

It was amazing

We really enjoyed our stay at Rixos. Thanks to Ms. Albina at the reception for the smooth check in and room upgrade.

We had a great experience at this hotel and would go again the service was world class

Good facility, good food & all staff very helpful

It was amazing, quiet, 5 stars

Magnifique séjour en famille.

Breakfast bun fight along with poor food quality along with staff struggle.yo inderstand you. Reservations needs reviewing waiting ages to sorted. It needs a new management team to sort the hotel management from top to bottom.

We booked this hotel for our honeymoon. Unfortunately BA cancelled our flights. Hotels.com were very helpful and said they did try to explain the situation to the hotel, we also explained our situation to the hotel. I asked if we could change to another Rixos hotel in another country/change dates as we could not afford to book new flights with another airline. As the booking was paid in full and non-refundable they would not help us to change our honeymoon in any way. This was obviously very disappointing. What made matters worse was that when we were due to stay, because we did not check in, we were sent an almost threatening email saying we were a no-show and would be charged in full. This tasteless communication served as a wonderful reminder of the honeymoon we were never able to have, alongside it appearing that their booking team have little idea of who has pre-paid or not. It seemed particularly money-grabbing despite the fact we didn’t want the money back but to change the dates/country/have a voucher allowing us to save up to book new flights and have our honeymoon. I would not go to a Rixos resort now and would choose a company that appears to have some care for their clients.

Great swimming pools, amazing customer service - the staff were always accommodating to requests and assisted with the highest professionalism. The views from the hotel were stunning.

Excellent

We booked this hotel with the understanding we were going to be staying at a top resort hotel. How wrong were we! We arrived and as the room was not ready went to the pool beach area. The pool was very overcrowded with loud music. As we could not get a bed we went to the beach area - agin no beds available. We were given a card each to obtain a small towel to use for the day. The resort felt like a budget all inclusive holiday resort rather than a luxury resort. I informed management that we were unhappy and wanted to check out. They had a negative attitude towards me and just said sorry no refund. We decided not to stay and checked into another hotel which was perfect. I would NoT recommend this hotel. FYI after further reservation this hotel is on an all inclusive website offering flights from the Uk and all inclusive accommodation for a week for £800, which gives you an idea of how cheap the hotel is !

I've stayed at Rixos Premium Saadiyat Island- and now don't understand why it's premium and so much more expensive. Rixos Marina has everything twice better with a sparkle to finish. The only thing I'd say is- Rixos Saadiyat is very quiet and has a wild sort of unspoiled beach- if that's what you after. Rixos Marina- is much busier and bustling with life.

I will say this is not a 5 star hotel. A lot of things are missing for this standard. Great wifi, ok restaurants, great pool area. No extra taking care of inside the hotel room. No making up bed in the night. No extra nice things in the bathroom. Overall 4 stars!

It was unreal! The service was fantastic the hotel overall was amazzzziiinng

Very nice place to spend some time

Rixos is the best hotel we have ever stayed in. The staff, rooms, food, ambience all too good.

The staff did a fantastic job and were very accommodating as an Expedia Platinum member! Great job!!!

Great hotel, fantastic service and buffet that was out of this world.

Lost of power, rude staff