Overall Ratings & Reviews Ivy Hotel Emerald

The staff is wonderful. Each team member was professional and happy to attend to our needs.

They were not prepared for us the first night, we stayed in an old room that wasn’t very cleaned, one of the help desk staff was rude to my husband. Every other thing was fine. It was our second time here.

Quiet, Friendly staff. I enjoyed my stay.

Excellent

Wonderful and amazing staff attended to our every need. I highly recommend.

I stayed here for a little over 2 weeks, friendly staff, clean hotel, nice outside area, would definitely recommend or stay at again.

This hotel was really nice and clean. The customer service was excellent. Any issues we had they addressed it immediately. The food was good.

A nice and comfortable hotel. Did not have the breakfast but other family members said it was a good and tasty spread. The air-conditioning was not really cool and there was a leak in the wash basin in the bathroom that was not fixed till I left. I had to put the bin under the sink to collect water. Request for toilet roll was ignored. The porters were helpful and polite as were the security at the gate.

Service provided was good.

Excellent

Everyone was polite amd accomodating

Cleaniness, quiet and simplicity of the property

Nice

This is quite a decent hotel to stay. I wish there was an elevator to walk to the 3rd floors rather than walking through those kinda-tight stairs. I did not get a chance to try the food / restaurant. Overall, I like it I could stay there again.

Staff was great, buffet options came in 3 or 4 meals only but were very tasty. I ordered room service twice and the chef delivered on the taste and portion which made me a happy pregnant lady. I booked two business suite rooms for myself and my parents. They only had one business suite room and so upgraded the 2nd room to an ivy suite I believe. My review is a lot much better thanks to that upgrade because the business suite room for that price point did not cut it. It also smelled like there was mold or water damage and the wall painting had gaps to confirm it. My first observation on entering the hotel was that all windows were open and then to see the business suite room and smell the dampness/mold was a huge turn off. I had no complaints with the ivy room and believe all rooms should have the same standard of cleanliness and maintenance.

Very well kept property with attentive staff. Most things functioned excellently with the exception of the shower that was a bit slow running. Otherwise I thoroughly enjoyed my stay.

The receptionists, porters and their staffs in general , were very proactive & diligent. Their chefs are top chefs.

Great hotel with great staff.

I enjoyed my stay at this hotel. Staff are very courteous and helpful. I will definitely stay at this hotel again. A

Very brilliant Big thank you to all the staffs , the canteen ladies and bar men provided excellent services throughout my stay .