Overall Ratings & Reviews Hilton Garden Inn Changsha Yuelu

Convenient the functions working

New establishment with modern appliances, nice

A innocent mistake disturbed my whole trip. On April 14, I booked the hotel when I was flying to changsha, accidentally selected May 14, it’s a non-refundable booking. When I arrived the hotel, the front desk told me my mistake and said there’s no more room for the April 14, I had to find another hotel to stay in the midnight. Then I contacted Expedia, and they helped contact the hotel, first they said they need the supervisor to approve. Three days later Expedia told me the hotel refused to refund any money since it was a non refund. May 14 I was traveling to the U.S., still through Expedia, unfortunately there’s not many choices. This is the worst thing I never had in my thousands of travel experiences. Hope other travellers avoid this trap, it is really looks like rip your money . In the name of “Hilton”

預訂了三人的房間，到達時只能提供兩人的床位。 立即向前台表達意見，他們答應下午會加床給我們。 夜晚回房卻發現還沒有加床，再向前台查詢，他們卻說房務人員已下班，未能提供額外床位。最後他們把我們升級至套房，但依然沒有第三張床，第三人只能睡梳化。 雖然很感謝夜間同事盡力幫忙，這事故卻不應發生，這不是突發事情，而是很早預約時已說明的事，不明白為何一個酒店大集團會容許這事發生，很影響旅客的計劃，亦感受不了酒店對旅客的重視。