Overall Ratings & Reviews Kasa Scottsdale North Phoenix

Travel for work. Nice to have a place that is more like being at home.

I was reading other reviews about the directions and the only problem I had was finding the room from the parking garage. They also didn’t let me know you had to use the key fob to go to the second floor. I recommend going into the leasing office and getting a map. They were great. When we checked in the valet suggested I do that first but I was just being stubborn. The apartment was beautiful only complaint was they had very hard beds. Overall would probably stay again if it was a little cheaper.

It’s a great location, apartment is nicely furnished, comfortable and convenient

Don’t stay here. Not any sort of vacation rental. This is a giant apartment complex and full of full-time residents. The walls are paper thin and a neighbor’s music was coming through the wall. We tried to knock on the door, but no one answered. We contacted Kasa directly who said they would handle the situation in the morning. That’s a great solution to a noise complaint at 10:00 at night. We ended up dragging the mattress out of the bedroom and moving it into the kitchen … yes, we slept on the kitchen floor to escape the neighbor’s music. We complained again to Kasa and asked to cancel our remaining nights and issue a refund. Kasa refused because we’d booked on a non-findable rate. I tried to beg and plead with them about unforeseen circumstances beyond our control, as well as an inability to remedy a bad situation, as well as the fact that we were trying to sleep in the kitchen. Kasa still refused to cancel and refund us. While they did move us to a different unit, this second unit was smelly and still noisy. Although it wasn’t obnoxious music, we could just hear the new neighbor’s every movement. Bad place and a complete customer service failure. Total waste of money. Don’t stay here.

I was a little nervous initially about staying here because I saw some reviews that stated it was confusing to get into the building and to find your room. We didn’t have an issue at all. We were provided clear instructions that made it really easy. The price was great compared to most hotels in the area, and the amenities were fantastic. I would 100 percent stay here again and maybe even move here it was such a great stay

The location of the room to parking was confusing and the pool was closed and that was the reaso. Why we booked was to use the pool. No pull out couch for kids

The apartment itself was very nice. There were only about 8 clothes hangers and no dressers or drawers. A bit inconvenient but not a deal breaker. The building itself was horrible to navigate. Lack of signs in the hall ways to the garage, elevators, and the apartment was very irritating. The neighbor had a decoration outside their door which helped us find our way back. It took us a few days to learn our way around the building.

Our stay was great! Our only small thing was we didn’t have hand towels in master bathroom…we also didn’t ask as we spent most time with family elsewhere. We took hand towels outa other bathroom (extra bathroom & bedroom not used). It was very nice otherwise. Thank you!!

Beautiful place BUT not recommended for 1 night only-!! very complicated set up to find your room-a map is needed-

The actual unit that we were given was absolutely nothing like the pictures. Run down couch, lump bed that looks like it was second hand. No island in the middle of the kitchen, just a high top table. I contacted customer service and asked for a refund, we had been there for 15 minutes. Policy would not allow for a refund. We left and were contacted and hour later offering another place. We had already left the property and booked another. Hotels.com/Expedia customer service was not helpful either. I sent in the pictures of the place and was told the layout was what I booked. I guess this is why using VRBO and seeing what you are actually booking is a better idea. We got taken

Step by step instructions with photos provided for finding the unit. Excellent facilities. We needed to add parking part way through our stay and Kasa was very quick to respond by email and give us parking instructions. Location is in walking distance to beautiful outdoor malls and dining. Unit was large, clean and comfortable. Highly recommend.

I'm so happy I booked at Kasa Scottsdale North! Having a 2 bedroom apartment, with a full kitchen and washed/drier was key to a successful week! The price was 1/3 of local hotels with x4 the space! I'll be back!

Worst experience ever! Unit is just below a gym & the noise is unbearable, to top it off the so called client service was terrible! They had the audacity to suggest ear plugs as a solution?! Also, found plastic wrap over the smoke alarms? And carpet was covered in stains, just terrible. Couldn’t pay me to stay there!

The property was clean and well stocked with all the amenities you'd expect to find in your own personal living space. The only thing that I'd suggest is showing up during regular business hours so somebody at the front desk (leasing agent) can direct you to the space. The directions that were provided were not clear for me to gain access to the property because of the way the building is set up. The leasing professionals were extremely helpful. I also appreciated that there was a pool on the property, game room, and other amenities that I was welcomed to use. I would highly recommend staying at this property.

It was just a one nighter. I thought everything was a bit confusing. I would not recommend this. At least not at this time.

The building looked impressive from the outside and the location was fantastic. Check-in was smooth, and when we first walked into the apartment, we were thrilled. However, as we settled we noticed a few issues. There were no hangers in any of the closets, and the kitchen was sparsely equipped, with only 3 forks and knives for the four of us. Besides a few pots and drying pans, there were no other kitchen essentials- no bowls for making pancakes, scrambled eggs or for serving snacks. The bathroom amenities were also disappointing; the soaps, shampoo and conditioner were very drying. One bathroom had nothing and only one towel, and one roll of TP per bathroom. We found the carpet and floors were not clean. And washing machine was black when we wiped it down.

The parking was a pain ! The beds were hard as a rock . There was a nasty dirty bath towel hanging in the closet, tow nail trimmings in the shower. There where also Bobby hain pins laying around on the floor. The long walk form the car to the room was not fun . I will stay somewhere else next time !

Run! And, don’t look back. Terrible instructions to get into the property. I was unable to find the lockbox that contained the keyfob. So, I was locked outside the property for over 2 hours. I was jet lagged and dehydrated. No one on site to help you. So, I called the number- on WhatsApp and on regular cellphone, no pick up for over 2 hours. There is a text messaging option- but all it does it keep sending you the code numbers to open the doors. So, I had all the codes but no key fob- so couldn’t enter main building. Other tenants who rent annually even tried to walk around the garage area (where the lockboxes were supposed to be), we couldn’t see anything. They kindly let me inside and I was finally able to get into the building after almost 2.5 hours being locked outside in the Arizona heat. Inside the apartment, the bed linens were not changed. Disgusting to see human hair on the sheets! Thankfully, they had a clean bedsheet and I was able to sleep on it. Also, just 1 half used roll of toilet paper, no extras. Then the next they called me saying there is excess noise from my apartment. They sent texts saying my stay might be canceled if I didn’t answer right away. I wasn’t even in. I was at a conference and had to leave work to call them Later they apologized when they learned there was a fire drill in the building. Nice building, great amenities, good location. But zero customer service. So disappointed! Never again.

Really great location and the apartment itself was very new and clean. The only issues we had were trying to follow the checkin instructions and having to wait until 4pm to check into the room. The pool and outside areas were awesome for spending time outside in the sun. Great stay and would stay again now that we have been through the checkin process before.

Beautiful place. Our only concern is that we were in room below the awesome gym. From 530 in the morning until 10 at night it sounded like the weights and equipment were coming through the ceiling.