Dear Customers!
Best regards from Mai Vy Hotel, Tay Ninh!
First of all, we would like to sincerely apologize for the unpleasant experience you had during your stay at our hotel. We are very sorry to hear that your room had hygiene issues and that you felt uncomfortable with the service attitude of our staff.
We understand that this incident has diminished the quality of your stay and we are committed to taking this feedback seriously. The management department has immediately re-examined the entire room cleaning process as well as re-trained staff on service attitude to ensure that similar situations will not occur in the future.
Once again, we would like to sincerely apologize to you and hope to have the opportunity to welcome and serve you better during your next stay.
Sincerely,
Management Board
Mai Vy Tay Ninh Hotel