I was surprised to find there was no shower/bath in my room and that it was necessary to shower in the communal onsen. For the very high weekend rate of the room, I expected more. However, the staff in the restaurant were attentive to all dietary restrictions and remembered them for each meal.

Very good overall. Breakfast was good. Very little English or Roman text.

The stuff at check-in was so courteous. Our room was spotless. I had asked previously if they had any baby amenities and they had said no. Which was totally fine. But when we got into the room, there was a baby trashcan for diapers and a baby bath! It definitely made our stay easier and more enjoyable.

This hotel is a bit strange. It's not a typical country inn or ryokan (you register using a QR code sent by email). I get a Western style bed on carpeted floor rather than futon on tatami. But nobody understands English. They have a restaurant, but couldn't understand that I wanted supper or explain why I couldn't have the supper they were serving to other guests. (I had to look for another place to eat.) For breakfast, I went into one serving room with tables and chairs neatly set out, and the staff waved frantically for me to go away. Finally one of them took me across the hall to where breakfast was set out and waiting for me. They seemed to think I was slightly deranged to mistake one dining room for another. The server politely brought me a cup of tea, but when I asked for coffee, she indicated that I had to go to the front desk of the hotel to get it, which I did. It didn't seem to occur to her that getting coffee for guests might be part of her job.

Design oriented. There are steps on the floor and bathroom floor was slippery. There was a welcome sweet but I was not sure where I could leave the empty small plate. I felt that I have to wash it? And coffee tasted old. I couldn’t sleep well because of constant noise from boiler or something. Room deco was okey but it’s rather strange as the bed was faced to the hallway where people come and go. I couldn’t relax as I could hear someone behind the door. I didn’t book dinner. Tuswano is lovely but only few restaurants available. I went to sushi restaurant just outside of the hotel. This restaurant was quite good and I enjoyed. Breakfast was too salty and not that impressive.

Classy new Japanese style hotel shared b room nice onsen and breakfast

It's an awesome property. My wife and I bring visiting family when they come to see us, we always stay at this hotel and enjoy this beautiful little town.

Really nice well designed rooms and on-site Onsen. Friendly staff and nice communal areas.

The property was in very good condition. The room exceeded all our expectations.

SLやまぐち号に乗る旅にて利用。スタッフはこの規模にしては多く親切な印象。今回一人旅だった為ツインの部屋で部屋に風呂がなかったのは残念だが、３人部屋からは擬似露天風呂が付くようなので次があれば必ずそちらに！あと部屋によっては景色、SLも見られるかも^^;

別館の温泉付きのお部屋は、最高に良かったです！また、このお部屋に泊まりたい！と思いました 食事も美味しくて良かったのですが、 朝食の時のスタッフさん、もう少し愛想がよければ… 機嫌悪かったのでしょうか… でも、他は全体的に100点です！

事前精算済なのに、ホテルよりあとから精算の案内がきたのにとても驚いた。 他も予約をしているので、精算済の内容のメールを探すのに手間取った。 写メをしてフロントに提示する等、嫌な気分になった。

とてもよかった

食事の時間が決められていること以外は、客室の快適さやスタッフの対応など、問題ありませんでした。 快適さに過ごすことができました。

施設は全体的にきれいで、サービスも良好だった。フロント前に無料のコーヒー、お茶があり、自由に飲めるのが良かった。 津和野に宿泊する場合はお薦めのホテル。 ただ、客数に対して浴場が狭いことと、部屋のエアコンの吹き出し口にホコリが付着していたのが気になった。

夕食や朝食はもちろん毎日違うメニューと思いますが、どれも美味しくてそれだけでも宿泊する意味はあると思わされます。 部屋にお風呂のある部屋が多い？からなのか 分かりませんが、大浴場は洗い場が4人分と結構こじんまりしています。

朝食の2種類ご飯食べ比べは、良かったが、おかわりができなかったのは残念

スタッフの対応笑顔とても素晴らしい お部屋のトイレの隅にホコリと他人の髪の毛があり残念でした 食事何をいただいて美味しかった 朝食のご飯食べ比べとても良く、美味しいだけにもう少し欲しかった

スタッフの対応がよく、お風呂など清潔だった 部屋への入り口の狭さだけが気になった

夕食のせいろ蒸しや和牛ステーキが美味しかった。量も多すぎず大満足です。