Very good overall. Breakfast was good. Very little English or Roman text.

The stuff at check-in was so courteous. Our room was spotless. I had asked previously if they had any baby amenities and they had said no. Which was totally fine. But when we got into the room, there was a baby trashcan for diapers and a baby bath! It definitely made our stay easier and more enjoyable.

This hotel is a bit strange. It's not a typical country inn or ryokan (you register using a QR code sent by email). I get a Western style bed on carpeted floor rather than futon on tatami. But nobody understands English. They have a restaurant, but couldn't understand that I wanted supper or explain why I couldn't have the supper they were serving to other guests. (I had to look for another place to eat.) For breakfast, I went into one serving room with tables and chairs neatly set out, and the staff waved frantically for me to go away. Finally one of them took me across the hall to where breakfast was set out and waiting for me. They seemed to think I was slightly deranged to mistake one dining room for another. The server politely brought me a cup of tea, but when I asked for coffee, she indicated that I had to go to the front desk of the hotel to get it, which I did. It didn't seem to occur to her that getting coffee for guests might be part of her job.

Design oriented. There are steps on the floor and bathroom floor was slippery. There was a welcome sweet but I was not sure where I could leave the empty small plate. I felt that I have to wash it? And coffee tasted old. I couldn’t sleep well because of constant noise from boiler or something. Room deco was okey but it’s rather strange as the bed was faced to the hallway where people come and go. I couldn’t relax as I could hear someone behind the door. I didn’t book dinner. Tuswano is lovely but only few restaurants available. I went to sushi restaurant just outside of the hotel. This restaurant was quite good and I enjoyed. Breakfast was too salty and not that impressive.

Classy new Japanese style hotel shared b room nice onsen and breakfast

It's an awesome property. My wife and I bring visiting family when they come to see us, we always stay at this hotel and enjoy this beautiful little town.

Really nice well designed rooms and on-site Onsen. Friendly staff and nice communal areas.

The property was in very good condition. The room exceeded all our expectations.

夕食や朝食はもちろん毎日違うメニューと思いますが、どれも美味しくてそれだけでも宿泊する意味はあると思わされます。 部屋にお風呂のある部屋が多い？からなのか 分かりませんが、大浴場は洗い場が4人分と結構こじんまりしています。

朝食の2種類ご飯食べ比べは、良かったが、おかわりができなかったのは残念

スタッフの対応笑顔とても素晴らしい お部屋のトイレの隅にホコリと他人の髪の毛があり残念でした 食事何をいただいて美味しかった 朝食のご飯食べ比べとても良く、美味しいだけにもう少し欲しかった

スタッフの対応がよく、お風呂など清潔だった 部屋への入り口の狭さだけが気になった

夕食のせいろ蒸しや和牛ステーキが美味しかった。量も多すぎず大満足です。

客室は清潔で良かった。スタッフは親切に対応してくれました。朝食は個別のテーブルで良かった。エアコンは少し寒かった。

静かで、フリードリンクはありがたかったです。 エントランスだけでなく、ボトルの水が部屋内にあるととても助かります。 朝食は地産の美味がたくさん出てきて、美味しく頂きました

チェックアウト後も傘を貸してくれたり荷物を預かってくれたりして雨の日でしたが快適に観光できました。エアコンか冷蔵庫かわかりませんが周りが静かなので音が少し気になりました。朝食は適量で美味しかったです。お風呂も清潔な感じで良かったです。

部屋は清潔で、食事も美味しく、満足でした。日本酒が豊富なので、日本酒好きな方はより楽しめると思います！

食事は当たり外れがあるが、フロアのコーヒーサービスはありがたい。津和野の町内バスは本数少なすぎるが、小さい町なので歩きがいいだろう。

建物の雰囲気、スタッフさんの対応、サービス、設備すべてにおいて素晴らしいかったです。 ただ、ベッド際に前宿泊者？の髪の毛やほこりが目立っていました。その他にも巾木の割れやクロスの剥がれが目立つ箇所がありました。 細かい点ではございますが、改善されればさらに心地よい時間になるかと思い投稿させていただきました。 ありがとうございました。

良かったです。