Overall Ratings & Reviews Home2 Suites by Hilton Petaluma

Easy check and parking

Stayed with kids, pool was clean. Continental breakfast was a plus with a breakfast sandwich station, cereal, oatmeal, waffle maker w/ toppings even kids favorite Nutella. Bbq outside that we used to make steaks. No stove inside just microwave. Restaurant was pretty close and a target too. It’s right by the busy freeway w/ car noise. Only inconvenient I had was washer dryer was through an app that wasn’t working properly me and a few other guest had issues, hotel has no quarters, plus it was a little expensive at $9 for a complete wash and app fee of .35 cents. Hotel night staff was super helpful and did all she could to help me with the situation.

I traveled to the area for a family event. The hotel is in a nice area with close proximity of the highway. Lots of local places near. The staff was pleasant and the room was clean.

Friendly staff, allowed early check in.

The was friendly and helpful. Breakfast was not impressive. Would like more fruit other than oranges and apples. We stayed four days, i was disappointed that no-one cleaned my room, brought in fresh linens.

Excellent

Comfortable. Appreciate the mid size fridge, microwave and dishwasher while traveling with a family

Beautiful Hotel! Looked brand new. Very clean. Great friendly staff. Walking distance to Laganitas and shopping. Our stay was perfect. Wish we could have stayed longer. The bed was very comfortable.

Calm and easy access to get to .

Comfortable, clean and pleasant hotel in a central location. Helpful and friendly staff, well thought out spacious room. New, clean environment.

Very clean and safe place

Property and design are excellent. Management could be improved. Breakfast offerings were lame and appeared to be managed by people that don't eat the offerings. Undercooked items, egg/sausage/cheese sandwiches of low quality, butter packages kept so cold as to prevent spreading on bread/waffles.

Really comfortable bed, very clean. For handicap people, the door is heavy and makes it awkward to go in and out with a walker. Parking was also a little awkward. Other than that, love Hilton properties.

When we arrived to the hotel, we were greeted with happy face, The customer service was high notch. The place was beautiful, I love the setting of the furniture, the first thing I spot first was the coffee area, I love coffee, the seats where so comfy, when we got to our room we love how clean and smell good it was. The bed put us to sleep right when we put our stuff down. The gym was great there's Kohl's store right next door to the hotel love it...

Staff was outstanding. Room was immaculate and comfortable. Free breakfast offered a nice selection of food. Close to restaurants and shopping. Quiet location away from traffic.

Our room was great - plenty of room, full sized microwave and good fridge for our weeklong stay. Breakfast was solid, a little thin for whole food plant based people, as there was only cows milk, no plant based option and plenty of meat and egg options for breakfast, fruit was hit and miss. The big downside was that the stairwell we used - far end and we were room 401, so used all the stairs up and down seem to never be cleaned - even after we said something to three different people at the front desk. The main issue many of the rails had blood on them. It was like someone got a pretty serious cut and then used the rails, so there was blood on many of the rails and at least one place on the wall. (two pics below.) It also seemed like the first floor stairway floor tiles were never cleaned in our week there as the same big areas of dirt remained and were the same the whole time. All in all we liked the place and would stay again, but were surprised the fruit was so hit and miss and most places we stay offer a non-dairy milk for those aiming for a plant based diet. And, I was surprised that house-keeping didn't feel the need to keep the rails or floor clean. I've never stayed in a place that had these kind of issues before and I am economy minded - that is, I don't pay for expensive places.

Great place to stay with family

Trip was amazing. Staff was very delightful polite. Very accommodating, extremely friendly and courtesy. Breakfast foods had a large variety. Room is beautiful. Full size Refrigerator, microwave dishwasher and kitchen sink. I would give it hands down a 10.

Spacious layout, great kitchen, clean and new, comfortable bed, convenient location for our needs.

Overall is was a pleasant experience. Nice spacious room with with modern furniture and furnishings. Everything was clean and fresh. My only issue was the entry door. I require a disabled accessible room and the door was extremely difficult to open and get my wheelchair through. Beyond that I was very happy with my stay and very appreciative of the helpful and friendly staff.