Overall Ratings & Reviews New Wilmington Hotel

Value for money with lot easily accessible places

Comfortable stay in lovely welcoming hotel. Vegan options at breakfast and breakfast pastries would have been welcome.

Visited Eastbourne for the tennis tournament and the hotel was nearby. The Towner gallery, good restaurants and the seafront were also round the corner. The layout of the hotel was labyrinthine, but our room was comfortable, clean and quiet, and the staff were very helpful.

The bed was so uncomfortable we couldn’t sleep. It also had a musty moldy smell like it had been very wet. Because we were on the top floor it got to be unbearably hot, which definitely made the smell worse.

Nice hotel, reasonable breakfast and great location

Though our room was nice and clean, it didn’t seem well run, and I had to ask to have our room cleaned, the breakfast was not very substantial, the bar was closed, and no ambience

Exactly

This has to be one of the worst places I have stayed in a long time. The check in desk closes at 10pm, why did it not mention that when booking the hotel - I travelled 5 hours to get their and so had to reschedule meetings to get their in time. The breakfast does not start till 9am on a WEEK DAY! My first meeting was at 9am, I paid for breakfast but could not have it.

Hotel was recommended from two years ago but we found it disappointing

Okey

Very clean and comfy room, facilities were nice and was great for a single night stay. Disappointed with the parking as was advertised as secure parking, yet I was guided to park in the middle of a set of storage units at the back of the hotel. Staff were friendly and hotel looked well kept, nice location too.

Lovely hotel very close to the seaside. Excellent service. We got our room upgraded for free. Freshly cooked tasty breakfast. Cheap parking. Definitely recommend.

The curtains were too short for the window. No coffee pods for the machine Bathroom was dirty Towels smelt like kitchen grease

Well located , value for the amount paid. Staff were excellent, very helpful and accommodating. Recommended.

The location to The Congress Theatre and good price, nice albeit small, breakfast so very pleased overall

Nice clean sheets and towels but the carpet had some old hair ball, nothing major really, probably just not picked up by the hoover. However, all staff were super nice, smiley and helpful. Breakfast was very good and non-greasy. Would stay again as very quite street and literally by the sea front..

Good

Such a grand looking hotel & reception area & smiling staff when you arrive, such a shame it’s over priced especially due to the other bits I’ve mentioned in the review! Never have I paid that much for a few nights stay in a spa hotel that needs such repairs!

We arrived to the room no electricity had to go to reception who told us it had tripped out obviously never checked. No heating in the room absolutely freezing. Awoke next morning hoping for showers and shave. No hot water told by reception sorry not turned system on. We had a long drive and ferry crossing to do and had to was in cold water my wife had to boil kettle and take to sink to wash her hair very dangerous. We expect a full apology and refund for this dreadful experience at the beginning of our long awaited holiday. Someone will have the figures of how many times I’ve booked with hotels. com over the years but I must review my status with the company.

Bedroom was spacious and well decorated & breakfast was grey