Overall Ratings & Reviews Villa Las Estrellas Tulum - located at the party zone

Cute hotel, clean, manager was attentive

Kind and helpful staff, free upgrade to accommodate my child. Thank you!

Amazing views rustic feel Amazing breeze Great staff

Pros: - the staff is friendly and helpful - the location is amazing. Right on the beach and close to great restaurants. - the view was the upper rooms is breathtaking - the bed was comfy - if you keep your expectations really low in terms of any type of "luxury" or just decent hotel practices (like changing dirty towels) then the location might be worth it for you. Cons: Oh boy... - Overall the hotel is in rough shape. - the rooms need some serious TLC. So much rust and broken things. They feel like barely improved shacks: the doors don't properly close, the curtain rail was on its last leg, the electrical work is scary AF, etc. - the room felt dirty when I got there. I felt like I needed to wipe the toilet etc. - the towels didn't smell or look clean - the pillows smelled musty - the water went out twice while I was shower. Luckily I only had to wait a couple minutes for the water to come back. - the pool looked dirty and unmaintained. I wouldn't want to swim in it. If it was branded (and priced) as a "nice" hostel, this would be more expected but overall this hotel is WAY too expensive for what it is and how grubby it is.

Hotel staff very friendly Just in a area where nothing around

Very mixed about this hotel. Best part was the friendly front desk staff. Augusto inparticular was helpful. It was very loud but there is a month long music fest so can't blame the hotel and they provided ear plugs. No sign out front made is impossible and low key dangerous to find. The traffic is bumper to bumper with no way to turn around. 45 minutes later, once we found this is dusty beach oasis, it was a relief.keeping in mind it is basically glamping on the beach. Very unfortunately I broke my ankle while jogging. Augusto generously found crutches for me but they were too large and broken on the bottom. I never used them and he agreed to return and refund my $30Usd. This never happened and I checked out and the manager refunded my $30. Then I was contacted by Augusto that his paycheck was garnished $30. I sent him the $30 but I'm disgusted by this type and management. They also do not respond to any emails.

It was absolutely fantastic from the customer service to the convenience of the surroundings. Beach access made it an ideal location for travellers. Would most definitely rebook in the future. Augusto at the front desk was so helpful and easy to communicate with. Thank you !

Nice beach. Property and pool are run down. And $6us for a small coffee

I should have read the other reviews... the loud party scene was oppressive and nearly non-stop from noon 'till after midnight. After two nights, we couldn't take it anymore and departed earlier than planned. The first room we stayed in, did not have a lock on the sliding door to the beach, and we did not feel safe leaving our valuables in the room. When we shared the issue with the Frontdesk manager, he said there was nothing to be done, because there was no maintenance person working that day... again, should have read the reviews, as there are other reviews about, what I'm guessing, is the same issue with the same door... still hasn't been fixed. The next day they moved us to a room on the 2nd floor... this room had much better safety and all door locked. Luckily it didn't rain, because we would have gotten soaked! There were a number of large holes in the thatch roof, two over the bed... so we would have been soaked in our sleep (if we could have slept through the loud music next door). Again... should have read the reviews... 'cause there are reviews of holes in the roof and other guests getting wet during a rain storm. It had been many years since my last visit to this part of Tulum... last time I stayed a few doors to the north and ate lunch at Las Estrellas... my memory was that it was extremely nice and "high end"... I don't think there has been any investment into the property for years.

The staff were fantastic and so helpful. They assisted with tours, ATV rentals and made sure to get us excellent prices. The resort is lovely, a bit rustic. The location on the beach is fantastic. The only drawback was the hotel directly next door place booming dance music from 11-7 every day. But it is the party zone! And you can walk down the beach to get away from it.

this place is wonderful. Less expensive than others in the same area. Great location although all the food around it is overpriced except for the café across the street which I wish I'd learned about earlier. Overall, the host hotel staff were extremely helpful and wonderful people. Our towels and sheets all had stains on them however, since we weren't staying many days, we just let it go. suggested. Request a place with the balcony facing the beach. It was an amazing experience and a beautiful location. Thank you to all of the staff.

It was very disappointing for us to be left without electricity and water in the middle of the night. And that they only told us sorry. We have a baby and it was a terrible night without air conditioning mosquitoes debited us, changing her diaper in the dark and without water was the worst experience. The hotel lacks maintenance, the curtains are very dirty and the doors are a little old and broken.

I had a great experience at the suite pool. I loved that I could enjoy breakfast and drinks by the beach. I felt it was private and cozy. It was also in a great area at walkable distance to nearby restaurants. The reception desk staff, owner, basically all the support staff was very helpful. I will return. And yes there are clubs in the area but it wasn’t that bad. I live in a city so I could be used to hearing music on weekends. I truly recommend this little gem.

Nice

I’m from America and what I did not want was to be at a place that reminded me of the states. The atmosphere wasn’t Americanized, you have the opportunity to immerse yourself in the Mexican and Maya culture. The location of this place is great, literally ocean beach, and only meters away lush greenery. I wasn’t excepting the creatures comforts of a 5 star hotel, which this location doesn’t promoted itself as, however the staff was very personable and accommodative. I would recommend this place.

THE WORST PLACE IN TULUM , THEY ARE THIEF DO NOT BOOK, THEY STOLE MONEY FROM MY Wife’s WALLET CASH A LOT OF IT THEY ALSO TOOK HER CREDIT CARD AND MADE A CHARGE , THEY CHARGE MY CARD AND NEVER RETURN THE MONEY OF US NOT STAYING THERE BECAUSE WE LEFT UNSAFE AND BOOKED ANOTHER HOTEL WE WERE NOT SAFE, WE FILED A POLICE REPORT WITH TULUM POLICE DEPARTMENT, THE OWNER DIDNT WANTED TO HELP OR MANAGEMENT ..

I am torn with this review. The property itself is really nice and it has an authentic vibe. People are super helpful especially Francisco. But … it’s next door to the most awful and loud beach club / restaurant. They start a techno music from noon till 6.30 on the beach side and again from 8 till 1am in the restaurant. It’s a bit like trying to sleep in a nightclub. If this is not your vibe it will be awful but if party is what you after with a non stop boom boom boom (super heavy base) “music” this might be perfect.

No breakfast dining options

Lovely experience and great location!

Perfect location and wonderful staff!