Overall Ratings & Reviews Aston Mojokerto Hotel & Conference Center

Dear Mr. Taufan, Thank you for sharing your experience of your first stay at Aston Mojokerto. We are delighted to hear that you found our Front Office team's hospitality memorable. We look forward to welcoming you back on your next trip with our best service. Best regards, Bayu Utomo, Front Office Manager

Dear Valued Guest, Thank you for your positive review. We are delighted to hear that our convenient location made your trip comfortable. We look forward to welcoming you back on your next visit. Best regards, Bayu Utomo, Front Office Manager

Dear Guest, Mr. Perdana A, Thank you for taking the time to share your valuable experience during your stay with us. We are delighted to hear that your stay at Aston Mojokerto was so positive—from the warm welcome from our team, to the comfort of your room, to the morning cup of coffee and breakfast. It was an honor to be a pleasant stopover during your solo trip to Bali. Your review is an encouragement for the entire team to continue providing the best service with sincerity and wholeheartedness. We look forward to welcoming you back on your next trip—whether for a transit or a longer visit. Best regards, Bayu Utomo, Front Office Manager.

Dear Valued Guest, Thank you for your review. We are delighted to hear that you enjoyed your stay with us. We look forward to continuing to provide the best service and looking forward to welcoming you back on your next visit. Best regards, Bayu Utomo, Front Office Manager

Dear Guest P*a. Thank you for being our loyal guest and for your excellent rating and detailed review. We greatly appreciate your continued trust in choosing Aston Mojokerto as your accommodation during your visit to Mojokerto. We apologize for any inconvenience caused by the difference in your experience with the room type you stayed in. We would like to inform you that the Deluxe Premier currently has two different layout variants, particularly in the bathroom area—some rooms use a double mirror design (with a large mirror next to the bed and a glass wall in the bathroom), while others do not have a glass wall and a large mirror. This difference is adjusted according to the room layout, even though it remains within the same type category. Your input is taken into account as we aim to better communicate room details during the check-in process, to suit guest preferences. If you have a specific preference for a particular room layout, please do not hesitate to inform the reservation team or at check-in, and we will do our best to accommodate it based on availability. Once again, we thank you for your feedback and loyalty. We look forward to continuing to provide you with a pleasant stay on your next visit. Sincerely, Bayu Utomo. Front Office Manager

Dear Mr./Ms. D*s, Thank you very much for your perfect rating and positive review. We are very pleased to know that our valet service provided a sense of security and comfort, even though our parking area is located in a separate lot from the main hotel building. Your feedback is very important to us, and we will continue to strive to maintain the quality of service to ensure your stay is always enjoyable. We look forward to welcoming you back on your next visit. Warm regards, Bayu Utomo, Front Office Manager.

Dear Valued Guest, Thank you for your review. We are pleased to know that you were overall comfortable and satisfied with your stay at our hotel. We hope to continue providing the best service on your next visit. We look forward to welcoming you back. Best regards, Bayu Utomo, Front Office Manager

Dear Valued Guest, Thank you for your review. We are pleased to know that you were satisfied with the friendliness of our staff and the complimentary valet service we provide. Your review motivates us to continue providing the best service. We look forward to your next visit. Best regards, Bayu Utomo, Front Office Manager

Dear Valued Guest, Thank you for your review. We are delighted to hear that you were satisfied with the hospitality of our hotel staff, including the polite and efficient team at the snack corner. We are also pleased to hear that you enjoyed the variety and flavor of our breakfast menu. Your review motivates the entire team to continue providing the best service. We look forward to your next visit. Best regards, Bayu Utomo, Front Office Manager

Dear guest, Ahmad, Thank you for taking the time to share your review with us. First of all, we sincerely apologize for the unpleasant experience you had upon your arrival at our hotel. Your feedback regarding the service in the lobby area, particularly regarding the handling of your belongings and the attitude of our team, has been taken seriously by management. We fully understand your concerns, especially regarding the inability to promptly handle valuable documents. This certainly does not reflect the standard of service we expect. We will immediately follow up on this incident internally to conduct an evaluation and provide guidance to our team, including the management on duty at the time. We believe every guest deserves the best possible attention and service, especially during the arrival process. Once again, we apologize for any inconvenience. We greatly appreciate your feedback as it will serve as a basis for future improvements to improve our service quality. We hope to have the opportunity to serve you better on your next visit. Best regards, Bayu Utomo, Front Office Manager

Dear Guest Yayah M., Thank you for giving us a perfect rating and positive review for Aston Mojokerto. We are very pleased to know that you are satisfied with our hotel's location and the service provided by our team. Your comments are a great motivation for us to continue providing the best service for every guest. We look forward to welcoming you back on your next visit. Warm regards, Bayu Utomo, Front Office Manager.

Dear Guest B*g. Thank you for your review and high rating. We are pleased to know that the atmosphere at Aston Mojokerto provides comfort and a memorable experience. We hope we can continue to be a choice that is always missed and visited again. See you on your next visit. Warm regards, Bayu Utomo. Front Office Manager

Dear Valued Guest, Thank you for your review. We are very pleased to know that you are satisfied with the place and services we provide. Your recommendation means a lot to us and certainly motivates the entire team to continue providing the best service. We look forward to welcoming you back, either for a stopover or for your next staycation at Aston Hotel Mojokerto. Warm regards, Bayu Utomo. Front Office Manager

Dear Valued Guest, Thank you for sharing your thoughtful and detailed review. We’re delighted to hear that you enjoyed the comfort and complete facilities of your room, as well as the stylish and cozy atmosphere of our hotel’s interior. Your kind words truly mean a lot to us. We also appreciate your constructive feedback regarding the location. While our setting offers a peaceful and relaxing environment, we understand that accessibility to nearby spots is important, and we will take your comments into consideration for future improvements. We hope to have the pleasure of welcoming you back for another comfortable and enjoyable stay. Warm regards, Bayu Utomo Front Office Manager

Dear Valued Guest, Thank you for your trust in choosing ASTON repeatedly, and for your first visit to Aston Mojokerto. We are pleased to know that you feel comfortable with the clean room and friendly service from our staff. However, we would like to express our deepest apologies for the dissatisfaction regarding the quality of the food we serve. Your input is highly appreciated, and we have forwarded it to the Food & Beverage team to be followed up immediately and to conduct a thorough evaluation, especially on the quality of taste, food texture, and processing techniques. We greatly appreciate your attention and honesty, especially as someone who has an interest in the culinary world. Hopefully on your next visit, you can feel a better quality improvement from us. We look forward to welcoming you back to Aston Mojokerto. Warm regards. Bayu Utomo. Front Office Manager

Dear Valued Guest, Thank you for your review and feedback. We apologize for any inconvenience caused by the relocation of the dining area to the 1st floor at that time. This is a temporary adjustment that we have made to support the smooth operation of the hotel. We greatly appreciate your understanding and will continue to strive to improve our comfort and service in the future. Hopefully we can welcome you back with a more pleasant experience on your next visit. Warm regards, Bayu Utomo. Front Office Manager

Dear Valued Guest, Thank you for your review. We are glad to know that you are satisfied with the overall experience of staying at ASTON. We apologize for the inconvenience. In the future, please do not hesitate to contact our team if you need additional pillows or other amenities, we will be happy to assist. We look forward to your next visit. Warm regards, Bayu Utomo. Front Office Manager

Dear Mr. Wilgan, Thank you for your review and constructive feedback. We are pleased to know that you are satisfied with the comfort of the room, facilities such as the dispenser and Google Nest, and good sleep quality with a soft mattress. Regarding the breakfast menu, your input regarding the variety of carbohydrates will be our concern for future improvements to be more balanced and according to guest tastes. We look forward to your next visit with a more memorable experience. Warm regards, Bayu Utomo. Front Office Manager

Dear Valued Guest, Thank you for your review. We are pleased to know that the service from Leny, the comfort of the waiting room, the room, the food, to the romantic dinner experience and the birthday surprise for your wife left such a positive impression. Your review is an encouragement for the entire Aston Mojokerto team to continue to provide the best service in every special moment of the guests. We look forward to your next visit. Warm regards, Bayu Utomo. Front Office Manager

Dear Valued Guest, Thank you for your review. We are glad to know that our team was able to help manage the parking well so that you feel comfortable. We look forward to your next visit. Warm regards, Bayu Utomo. Front Office Manager