Désuet

If the family is cooking is good, I’m better to start at hotel because they are change your bed sheets and towels and clean, Whoever rented this hotel have to check make sure clean. On website very nice place but don’t look like

Unfortunately when we showed up for check in there was no electricity anywhere on the premises, and when we were given the key to our condo, the cleaning team had barely started. They politely asked we come back in an hour to settle in. Condo is well thought out, with a room and bathroom on each side, and the kitchen and living room in the middle. Each side having a balcony also. It would be great for two couples sharing or a family of 5 like us where not everyone needs to go to bed at the same time. Outdoor pools are diverse in heating and placement so not everyone is in one large pool, which is nice. The water slides and games are fun too. Kids loved that part! The indoor arcades were mostly out of order and the large indoor pool area was very dirty and not maintained (broken tiles, unearthed synthetic plants, filthy floor to ceiling windows) which was a bummer for the rainy days. I am not one to make unpleasant comments unless it is very bad and that part was, unfortunately. It is well situated and has a lot of potential, but there needs to be more maintenance done to what doesn’t work, and a lot more cleaning to be a more welcoming environment.

C'est vraiment un très bel endroit. Les enfants ont adoré les piscines et les glissades d eau. Le personnel est vraiment très gentil.

Un beau séjour avec les enfants

Personnel impeccable

Je voulais remercie les staff et surtout Elizabeth vraiment c’est extraordinaire le service l’accueil l’endroit wow merci beaucoup à la prochaine visite 🙂

Les draps n’avaient pas été changé, la cafetière était dégueulasse, il y avait des vidange sur le site.

Ok sans plus, complexe vieillissant

Heater don’t work and the shower was clogged. Tell the receptionist but they didn’t do anything.

Check in was easy, amenities were convenient, condo was the perfect size and met our needs.

We had the 2 bedroom condo with one room with a queen bed, second with 2 single beds and a pullout couch. The couch mattress was about 2 inches thick, pillows were yellow and the blankets dirty. We ended up having to go buy an air mattess, pillows, blankets and we opted to buy ourselves a carpet for the entry,.since there was none and this is a snowy time of year. The heat pump did not work which was a blessing since it was extremely dirty same as the light fixtures. The propane fireplace was great and so was the location for Mont Sainte Anne!

yes

Everything went smoothly, and I appreciated how easy it was to get around and enjoy the area without feeling rushed. For anyone looking for a short, relaxing escape, I’d definitely recommend this spot. The hot tub and pools was a big hit to our stay. Kids had an amazing time in the outdoor water play area. Looking forward to returning someday

Thanks

Premièrement, nous avons payé le même prix que nos amis qui avaient un condo rénové. La propreté laissait à desirer, nous manquions d’ustensiles, le wifi ne fonctionnait pas. Nous avons dû aller acheter du savon à vaisselle, à lave vaisselle, des essuis tout, et des sacs poubelle. La piscine et les jeux d’eau ont fait le bonheur des enfants, heureusement.

Bel endroit pratique malheureusement l’entretien en terme de réparation laisse à désirer

The location is fantastic being right down the road from MSA. The pool facilities are great. The staff were all very friendly, and I received top class service and care from them. This is a great place to visit especially for a family with children as they will really enjoy the waterpark area.

Un site avec beaucoup de potentiel, mais qui semble laissé à l'abandon ou presque. En fouillant sur le net vous verrez que le même genre de commentaires revient depuis plusieurs années... Il semble que les gestionnaires n'en tiennent pas rigueur! - Draps non changés à notre arrivée avec présence de poils et miettes dans deux lits. La literie est de piètre qualité (on voit le matelas à travers, car il n'y a pas toujours de protège-matelas...). - Les condos ont été rénovés, mais les meubles sont désuets et défraîchis - on n'a pas vraiment le goût de relaxer dans le condo; - Équipements de piètre qualité, brisés ou incomplets, autant dans l'unité que dans les espaces communs (arcade, spa... l'eau du spa est froide!!) Bref, beaucoup trop cher pour l'offre de service. Nous y étions pour les vacances des fêtes et le spa était fermé tôt en soirée sans préavis le 1er janvier. Bonne année! Nous repartons avec l'impression d'avoir été volés. -

Condo qui aurait besoin d'un petit rajeunissement mais sinon bien dans l'ensemble. Matelas très très ferme et le matelas du sofa lit aurait besoin d'être changé