Cassandra
with Children
6.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
You must pay to have the shuttle pick you up to bring to hotel from the airport. Then they will say its free for drop off but when you go in person to arrange the drop off they will try to charge you 300peso. The water faucet for the bathtub wouldn't turn on so we had to use the shower which is fine but wouldve been nice to be able to utilize the tub. The room was pretty clean but i do think they didn't change the sheets between stays as i found hair and marks on pillows. The third party shuttle they use for the pickup, the guy didn't help with the bags and was walking so fast and was in such a hurry, that we ended up leaving behind an item in the cart we used. The gentlemen that brought us up to our room was extremely nice and helpful though.
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