Nice and clean. Minimal, no fridge in room. Nice area

When checking in, I realized I made an error with my booking dates and was so exhausted from traveling I was in such a bad headspace. Hotels was not going to help me despite purchasing the travel insurance but the man at the front desk was AMAZING and went out of his way to help me without me even asking. I so so so appreciate his kindness on what was just a very off traveling day. I wish I remembered his name so I could give him a proper shout out, he said he was originally from Mexico. Aside from the wonderful and friendly people working there, this is also the first firm, comfortable bed we had on our two week trip in Spain. Excellent location with lots of bars and restaurants, very nice and quiet/well soundproofed in the room, strong air conditioning, and a very comfy lounge with tables and couches to hang out in before or after check in. Thank you for your hospitality!!

I had tripped while walking to the hotel and the manager on duty immediately brought me ice for bruises and a cut lip, bandaids and special water. Breakfast as part of the reservation was ample with many choices taken at the restaurant next door. Despite the unusual hot weather I walked to the Guggenheim Museum and around the Old Town.

Great location!!!!

Fantastic hotel! So modern and clean. Even a proper kettle and hairdryer in the room! The location couldn’t be any better, right in the centre but so quiet at night! Staff helpful and friendly and room very clean and cleaned daily! Highly recommend

Great location and the room was very nice and comfortable. The staff was very friendly and helpful

Great location right next to Plaza Nueva. Room was clean and comfortable and there is a friendly bar downstairs for a light breakfast.

Nice room, helpful staff and great location.

Clean room however very minimal - only one chair for twin bed room, bathroom had no hooks for clothing or towels. Only one low rail. No tissue box or slippers etc

The staff was very welcoming and allowed early check in for my son who was traveling separately from me. Its a great location for old town Bilbao and we even witnessed some Easter processions right outside the hotel.

Nice boutique hotel in a great location. On the edge of the old town beside one of the main bridges. The ice skating rink was across the road for Christmas. Nice bar adjacent which creates so atmosphere around reception. Good room with very good facilities. I would stay again!

I loved my stay and the staff was amazing.

Clean, tidy, and spacious room. Friendly staff and great location. Really recommend

Lovely little hotel, great location in the old town

The hotel was very well laid out, clean and spacious. The team were excellent a helpful. Although we didn’t make use of it they have their own bar and restaurant attached. Great location in the riverside edge of the old town. Right by the main square and an easy and pleasant stroll to the Guggenheim. Would thoroughly recommend.

Great hotel in perfect location would return if coming back to the city.

Everything great about this hotel so clean staff very helpful, lounge for relaxation on 1st floor. Excellent adjoining restaurant/bar. fantastic location for sights and transport links. Would definitely stay again

The reception staff was very friendly and helped orient us to the important sites to visit around town. The room was very clean and the bed quite comfortable.

Clean , simple Staff are very friendly and helpful

Perfect location. Walkable to all sites and restaurants. Quiet, clean, and comfortable room.