Overall Ratings & Reviews VR CLUB Tulum Riviera

Not clean smelled like urine , stains on flooring , ride employees and harassment

I like easy going atmosphere, friendly staff, good food

No night life no store on property to buy sunscreen 30 dollars to taxi to town had a good time just not convenient

Our room was nicely cleaned every day. The restaurant, grounds and pool were nicely maintained, except for the beach. The sandy area by the pool was raked but in "seaweed season" expect a large zone of seaweed to get through in order to get to the ocean. There wasn't the ever present loud music to deal with making the pool visits peaceful. There weren't a lot of other guests at this time so we always had chairs for the pool or beach. Waitstaff present at pool. If the power goes out you will not have a/c or water until it is restored. The room a/c was weak and then it died. We ended up moving late one night to another room that also had weak a/c. Screens on the doors and ceiling fans would be a nice add on. Meals seemed expensive at the resort but they were in town as well. We opted for the room/breakfast deal. Meals are a typical buffet. But there are other restaurants on site. Check for hours. Staff was very friendly and helpful. Tour companies onsite. Get a rental car. It's worth it if you like to get out and see things on your own. Taxis and buses are available at the security gate or on call. The ruins are great in Tulum and Chichen Itza is only a 2 hour drive away if you are into that sort of thing. From the highway in it is not paved. Expect a few bumps. You can visit several places with this resort as a base camp. This might be a nice family place. I would actually stay here again if we were to return to Tulum.

Great beach front hotel. Staff were friendly and tasty breakfast options which rotated most days. We were disappointed that some of the kayaking, tennis lessons and the gym wasn’t available as described. In part due to a hurricane. The hotel could have done with a better welcome tour or welcome / information pack as we had to ask the front desk a lot of questions. But the lady on reception was great and very helpful. (Five stars for her)

quite and lovely

Nice enough - front desk staff aren’t very helpful. They will also add money onto taxi costs so watch out. However the dining room and bar staff are lovely and very helpful. There are better options around but it ticks a box

The resort itself was above average for the price. It was nice that it was quiet and on the beach. The seaweed was a constant issue, and although the staff attempted to keep it to a minimum, it did continue to be a problem. I didn't read anywhere in the reviews prior to book that they didn't want you to flush toilet paper, which honestly doesn't sit well with me. There were two restaurants and the buffet on the premises. We only went to the italian restaurant and the buffet. The italian restaurant was good. The buffet breakfast had a number of options including omelets made to order and was included with your stay. We did try the buffet for dinner on two nights which was an extra cost of $64 canadian per person, which seemed a bit expensive to me as the food was nothing to be overwhelmed with. I am thankful we had rented a car. The parking was free. The resort was about 15 minutes by car into downtown Tulum. It would have been expensive to pay for cabs each time we wanted to go into town.

Beach was beautiful. Dresser in room was broken. Could not put toilet paper in toilet, had to put it in a trash can- entire resort is like this. Food was fair at buffet,had food poisoning last night of stay and only ate at resort. Drinks were fair at bar. More mixer than alcohol. Staff was very friendly and helpful. I would give it a 6 out of 10. If u r looking for beautiful beach, this is it. If u r looking for hotel with nice amenities, not the place for you.

We loved our time at VR Club! The resort is quiet and small and has a very family atmosphere. The staff is attentive to all needs and strives for excellence in every area. Food was delicious, room cleaning was excellent, all services were fantastic! Will definitely return!

In my opinion this is definitely the best place to stay and a great value for the money. It is absolutely beautiful, the food and drinks are great, and the staff are the best of anywhere I've ever stayed before! I'll be back :)

They can improve food! But rest is good. Staff were amazing

Estuvimos en el Hotel por 3 dias i todo estuvo super bien. Nuestro cuarto a unos pasos de la playa, bien traquilo. Todo el personal super amable a todo, Carlos, Eliseo i Manuel nos trataron como reyes, cena en el VIP (roof top). Lo unico malo fue que un dia completo, estuvieron grabando un show Frances, i nos anduvieron moviendo de un lado a otro para que pudieran aser las grabaciones, sin aber comunicado a los que nos estavamos hospedando en el Hotel, pero de ahi en fuera todo estuvo super bien. Esperamos volver i estar por mas dias.

We enjoyed our stay at VR club, the staff was very helpful and courteous. The evening music was very good. The location is beautiful, peaceful and serene. Hope the entrance road is paved soon!

At night the room felt cold and there were no blankets. We came as a group and everyone had the same complaint. Other than that the stay was really enjoyable.

Very nice beach front property with very helpful staff.

My initial reservation was at this hotel. However upon arrival everything was so pretty and all, but the AC in there rooms was not cold at all. They offered to move us rooms but the other room was hot as well. asked for a fan and they were unable to provide us with one. Then said (we can buy one, but you will have to pay for it).. Reached out to our booking site and they where able to us hotels immediately.

My sister and I were able to have an all-inclusive vacation. It must be mentioned that the personnel was incredibly kind and well-kept. Regretfully, the cuisine was really underwhelming considering the extremely limited options. It was really disappointing. You really don't get to sample any of the Mexican cuisine, which is really disappointing. I was always simply asking taxes to take me to restaurants where the food was better and actually tasted good.

For the price I paid I was expecting something better for example the overall property is ald and outdated…and tio rustic …but to my like not very good taste….there were many ants … coffee maker provided but not a cup to make a cup of coffer (should have two cups for two hosts) … the room was very smelling old and bad odors, drainage at shower was slow.. towels for were old and seems like they bought at the thrifty store diferent colors .. there was no diferent towels for the shower and the swimming pool.. the drinks were not as good As I have tried at other resorts, the glasses in which they served the drinks were very poor quality, swimming pool is old and only for little kids…food was good and plenty, but servers at the restaurant overwhelmed us when we were eating.. there is no need to ask too many times for many of them how were we doing.. The overall experience was not Good .. I wouldn’t recommend this place to none if my friends

Beautiful place, the staff show us the turtles that were born going in the water. Awesome experience. Beautiful view to the beach. Love it.