Overall Ratings & Reviews Haile Grand Addis Ababa

Amazing service.

We are so Great full and Happy for all staff's High standard of professionalism at Haile Grand Addis Ababa

This was my second stay at this hotel, and overall, I had a positive experience. The hotel grounds are well-maintained, and the pool is always clean—a great place to relax. The staff is generally attentive, though not all waiters understand English, which occasionally led to minor communication difficulties. I would especially like to highlight Theodor, who provided excellent service and made my stay even more enjoyable. However, there was one downside—loud music was played at 8 AM, when many guests were still resting. This was quite disruptive and could be improved for a better guest experience. Despite this, I would still consider staying here again and would recommend the hotel to others looking for a comfortable place to stay.

This was my second stay at this hotel, and overall, I had a positive experience. The hotel grounds are well-maintained, and the pool is always clean, making it a great place to relax. The staff is generally attentive, though not all waiters understand English, which occasionally led to some minor communication difficulties. However, I would like to especially highlight Tewodor, who provided excellent service and made my stay even more enjoyable. However, there was one downside—loud music was played at 8 AM, when many guests were still resting. This was quite disruptive and could be improved for a better guest experience. Despite this, I would still consider staying here again and would recommend the hotel to others looking for a comfortable place to stay.

Excellent service!

What an amazing experiance . Thank you !!

All Staffs of Haile Grand are amazing ❗ Thanking you all for your Hospitality and professionalism. My Special Acknowledgment go to Mesfin Beza Bitania Helina Yidenek

This property is the cleanest property I have stayed in in Addis Ababa. The hotel staff are always ready to assure comfort and the rooms are very comfortable, no stuffy carpets, crisp white linen and freshness. Unbelievably clean for a hotel in Addis. I strongly recommend it any day.

The staff were friendly and fluent in English.

The Haile Grand is truly a grand establishment. I highly recommend booking a stay on your next trip to Addis Ababa. The staff was so friendly and helpful, the food was delicious, and the atmosphere was relaxing.

All around grand.

Simple but tasteful decor and ambience, excellent and helpful staff, wonderful amenities!

Beautiful hotel with friendly and efficient staff

The staff all staff was very helpful with info about Addis Ababa musuems, where to eat and other things to see and do. If I return it is the only hotel I would stay. First class Hotel...

My stay was perfect

The staff was super kind and helpful. Lovely spot to stay!

Loved this place! Staff are so friendly and professional. Room was gorgeous. Grounds are lovely. Pool area and wellness Center were clean and well organised. The only disappointment was my dinner. I sat in the bar area and my food came and it was cold and I didn’t like it. I am not a picky eater and have eaten lots of great Ethiopian food. The sandwich had a sauce on it that tasted terrible. They wanted to replace it but I was not longer hungry. They offered me a plate of fruit which was very nice. BUT, when the bill came, they had charged me for the meal! I tried to discuss it with the server and he refused to even take 1/2 the amount. Don’t let this discourage you from enjoying this place. I just had a bit of bad luck!

The elevator is not working most of the time and it wasn’t nice for an old man like me other than that the staff wonderful and professional love them all

I recently had the pleasure of spending two nights at the Haile Grand Addis Ababa hotel, and I am compelled to share the exceptional experience I enjoyed during my stay. From the moment I arrived, the hotel's ambiance exuded sophistication and warmth. The staff's welcoming demeanor set the tone for a stay characterized by genuine hospitality. The check-in process was seamless, and the attention to detail was evident in every aspect of the hotel's design and decor. One of the standout features of my stay was undoubtedly the culinary experience. The food at Haile Grand Addis Ababa surpassed all expectations, offering a diverse and delectable menu that showcased the finest in local Ethiopian and international cuisine. Each meal was a culinary masterpiece, a testament to the skill and creativity of the chefs. Whether it was breakfast, lunch, or dinner, every dish was a delightful exploration of flavors. The level of service provided by the hotel staff was truly commendable. From the concierge to the housekeeping team, everyone demonstrated a commitment to excellence. The staff's attention to my needs and their prompt and courteous responses created an environment where I felt genuinely cared for throughout my stay. The accommodations were nothing short of luxurious. My room was tastefully decorated, offering a perfect blend of comfort and style. The attention to cleanliness and the inclusion of thoughtful amenities contributed to a restful and indulgent experience. Moreover, the

Room was clean, staffs were friendly Breakfast buffet was impressive all in all I had a wonderful time.