Made a reservation online got to the hotel after paying 30k for transport only to be told, sorry we are fully booked. Not even a message or a call to let me know ahead of time. I have used the hotel numerous times in the past but they just lost a loyal customer

Staff works like untrained regular workers and some are not smartly dressed , some answer simple questions very rudely , the Food is too expensive, but tastes good

It's my city was great 👍

Room was clean and neat, and staff were very helpful

Yes everything was good the staff was great the food 1 out of 10 would be a 7.

Clean room and the place was excellent. I will recommend.

Check in

Clean rooms, great service

I’d paid for an executive room through Expedia but upon arrival there wasn’t a room left and so was put in a basic room. No refund for the cheaper room either.

Amazing stay. Many thanks to all the staff members, especially Ope, who all made my stay a very pleasant one. The hotel has all the amenities that you would reasonably expect in a great hotel. I was never without electricity and water.

My stay was very wonderful. The staff attends to every little details and they do their best to make your stay enjoyable. A staff member -Ope- was very helpful from the first minute we arrived. I would stay here again and I would definitely recommend to friends, family, and colleagues.

Everything was ok, safe and as expected. Breakfast was good and ac was working. There is a supermarket across the street so it is convenient. Good value

They don't have good food. No ice blocks. No soft drinks of choice!

I had a wonderful stay. I came for very special moment in my life And they help by providing transportation for us. And making our wedding day special. Thank you all.

Amazing, order beef they give me goat me, so sad

A very lovely and quiet place to stay, excellent and professional staffs. Steady internet facility. I'll love to recommend this property because truely I felt at home and will love to come back ..

I must say that it was an absolutely wonderful experience. From the moment I arrived until the day of my departure, the hotel exceeded my expectations in every way. The check-in process was swift and efficient, and the staff members were incredibly welcoming and friendly. Their warm hospitality set the tone for the rest of my stay. The room I stayed in was spacious, well-appointed, and impeccably clean. The comfortable bed and sparkling white linens ensured a restful night's sleep, while the tasteful decor and attention to detail added a touch of luxury.

Their staff are more than excellent.

This hotel is situated in a squalor environment, with terrible traffic on peak and sometimes off-peak hours. Though the hotel claim that they are new, less than two years old. The facilities are lacking, like not having a standard mirror in each room, no ironing board. I don't want to preempt, but l hope the hotel would keep a high maintenance culture to maintain a quality standard of the facilities, which appears to be deteriorating fast than one can imagine. The mattresses are too hard and uncomfortable to sleep on. The complementary breakfast does not provide you with a variety of food to select from. It is restricted to only one choice of food. The hotel has an attitude of not honouring whatever you paid for online. I paid for an executive city view room but was offered a room with a lower standard than what l paid for. The hotel does not provide a good customer satisfactory experience. l was treated as a less-priority guest than those who paid directly at the hotel. In that case, Hotel.com has to review this hotel or take them off the list of their hotels. It is deceiving not to receive the offer l paid for. I feel cheated and unappreciated.

I love the serenity of the environment, the Hospitality of the staffs, room cleanliness and most importantly the foods.