8.9
Very Good
From 97 reviews
Provided by travellers on
Cleanliness

8.9

Room Comfort

8.8

Meal

8.5

Location

9.1

Service and Facilites

8.9

People often mention about City Park Hotel Bangkok Pratunam by PCL
All
Staff Friendliness (10)
Bedroom (8)
Surroundings (7)
Wifi (7)
Check-in/out Time (7)
Ambiance (7)
Room Space (7)
Distance to City Center (6)
Family Friendly (6)
Bathroom (6)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveller Reviews City Park Hotel Bangkok Pratunam by PCL

Number of reviews per page
20
40
Customer reviews
Farah A.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 1 week(s) ago
From the moment I arrived, my stay was nothing short of delightful. During my visit, I found the entire experience to be comfortable and memorable with excellent service. The hotel boasts a serene ambiance with tastefully decorated interiors and well-maintained facilities. The staff were exceptionally attentive and friendly, always ready to help with a smile. Their prompt assistance and genuine warmth made me feel truly welcomed. Considering the quality of service and amenities, the price was very reasonable and offered excellent value for money. Conveniently located near key attractions (Pratunam), the hotel made exploring the city effortless and enjoyable.
Read More
Find this review helpful?
Accommodation's Reply
23 Jul 2025
Dear Farah, Thank you very much for your wonderful review and for choosing to stay with us. We’re delighted to hear that your experience was comfortable, memorable, and that you appreciated our service, ambiance, and location. Your kind words about our staff’s attentiveness and warmth mean a lot to us, We’ll be sure to share your compliments with the team. It was a pleasure having you as our guest, and we truly hope to welcome you back again in the near future! Warm regards, Supachai J. ( Lindsay ) Front Office Supervisor City Park Hotel Bangkok Pratunam by PCL.
Guest
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 1 week(s) ago
The room is clean, the best is the adjacent room with a separate door outside, suitable for families to live together, convenient to come and go. If there is a chance, I will come back here.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
24 Jul 2025
Dear our lovely guest, Thank you very much for your kind review. We’re delighted to hear that you enjoyed your stay and found our room setup convenient for families. Your feedback means a lot to us and helps other travelers too. We look forward to welcoming you again! Best Regards, Supachai J. ( Lindsay ) Front Office Supervisor
E***a
icon-origin-TRAVELOKA
9.4
/10
Reviewed 3 week(s) ago
The location is quite strategic with Pratunam Market, friendly service from the staff. I stayed on the 21st - 22nd on the 6th floor and I felt that the hotel corridor smelled unpleasant, like the smell of a dead rat. From the 24th - 26th, I returned and got a room on the 5th/4th floor, I forgot, but my wife found 3 baby cockroaches: 1 under the table near the bed, 1 under the curtain, and 1 near the entrance door. I was quite disappointed but I still felt it was okay because of the friendly staff who did not make excuses, but I requested to change rooms and I was eventually moved. I also accidentally broke 1 glass bottle of mineral water and I apologized and replaced it with 50 baht.
Read More
Find this review helpful?
Accommodation's Reply
14 Jul 2025
Dear Valued Guest, Thank you for taking the time to share your experience. We sincerely apologize for the unpleasant smell you encountered during your stay and for the unexpected cleanliness issues in your room. This is certainly not the standard we strive to maintain, and we have immediately addressed these concerns with our housekeeping and maintenance teams to ensure they do not happen again. We are, however, grateful for your kind words about our staff. It is always our goal to assist guests promptly and professionally, and we’re glad to hear our team was able to support you with a room change. Regarding the broken glass bottle, we appreciate your honesty and responsibility—thank you for letting us know and taking care of it. Your feedback is very valuable to us, and we hope to have the opportunity to welcome you again for a more comfortable stay. Warm regards, Supachai J. (Lindsay) Front Office Supervisor City Park Hotel Bangkok Pratunam by PCL.
B***A
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 7 week(s) ago
Great and helpful hospitality. Ms. Linsai and Mr. Staff in front office 👍👍👍👍👍👍
Find this review helpful?
Accommodation's Reply
16 Jun 2025
Dear My Beloved Guest B***A, What a wonderful comments and high rating! Thank you so much for your reviews and comments regarding to my staffs during your recent stay at City Park Hotel Bangkok Pratunam. We appreciate very much for taking time to review and inform your value thoughts. We look forward to the opportunity to welcome you again at City Park Hotel Bangkok Pratunam with another experience. Best Regards, Sopheap S. Assistant Operations Manager
Devi H.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 10 week(s) ago
Arrived before check in time, our room happened to be empty so we could immediately store our suitcases in the room 🩷. Check out was also allowed to be a little late because we prayed first, best.
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
27 May 2025
Dear Ms. Devi H, Thank you so much for your recent stay with us in the City Park Hotel Bangkok Pratunam and sharing such great feedback. It is truly grateful to receive such great comment from valued guest that you appreciated our services. I have passed on your compliments to my staffs with my appreciation. I am sure that your kind word will definitely be a motivation for them. We’re looking forward to welcome you for another wonderful stay. Best Regards, Sopheap S. Assistant Operations Manager
A***a
icon-origin-TRAVELOKA
9.7
/10
Reviewed 10 week(s) ago
My best experience. Clean hotel and distance in city center.
Find this review helpful?
Accommodation's Reply
26 May 2025
Dear Happy Guest, Greetings from the City Park Hotel Bangkok Pratunam and We were delighted to hosting you during your recent stay in Bangkok. It was our pleasure to hear about your reviews. We were so grateful to having you with us on your visit. On behalf of all staff at City Park Hotel Bangkok Pratunam, we would like to say thank you so much. We hope to welcome you back with another wonderful experience. Best Regards, Sopheap S. Assistant Operations Manager
M***d
icon-origin-TRAVELOKA
8.5
/10
Reviewed 10 week(s) ago
The room is not too spacious, compared to the price in Indonesia. with a ceiling that is not so high, it is not suitable for staying in the room for a long time because it will quickly feel bored and indeed this area is not a place to stay in a hotel.
Translated by Google Icon
See original
3 people find it helpful
Accommodation's Reply
21 May 2025
Dear My Lovely Guest, Greetings from the City Park Hotel Bangkok Pratunam and Thank you for sharing your recent experience staying at our hotel, we are glad to hear that you had a great experience while staying with us. Your experiences help us improve and do better in the future. We look forward to the opportunity to welcome you again at our hotel. Best Regards, Supachai J. Front Office Supervisor
yuniar o.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 13 week(s) ago
Nice hotel. The hotel is clean, close to shopping areas.
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
04 May 2025
Dear Uniar O, Thank you so much for taking a moment to share your experience at City Park Hotel Bangkok Pratunam. We’re proud to deliver great value to you, so we’re delighted that you found our service and location to be well priced. We hope you’ll visit us again soon. Best Regards, Sopheap S. Assistant Operations Manager
I***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 18 week(s) ago
Nice and clean. Near with all you need.
5 people find it helpful
Accommodation's Reply
01 Apr 2025
Dear My Happy Guest, Greetings from the City Park Hotel Bangkok Pratunam and thank you so much for providing us the best rating and the best commen, We were delighted to hosting you during your recent stay in Bangkok. It was our pleasure to hear about your reviews. We were so grateful to having you with us on your stay. On behalf of all staff at City Park Hotel Bangkok Pratunam, we would like to say thank you so much. We hope to welcome you back at City Park Hotel Pratunam Bangkok. Best Regards, Supachai J. ( Lindsay ) Front Office Supervisor
Bayu A. P.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 21 week(s) ago
The staff are very helpful and friendly, the location is great! The room is very clean and new.
1 people find it helpful
Accommodation's Reply
10 Mar 2025
Dear K. Bayu Beloved Guest, Thank you so much for your comments regarding the staffs, services and location during your recent stay at City Park Hotel Bangkok Pratunam. We appreciate very much for taking time to review and inform your value thoughts. We look forward to the opportunity to welcome you again at City Park Hotel Bangkok Pratunam. Best Regards, Sopheap S. Assistant Operations Manager
S***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 27 week(s) ago
The hotel is really nice, even though it's luxurious, it's clean, fragrant, the facilities are really complete and the most important thing is that it's not scary, the hotel is quite close to everywhere.
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
28 Jan 2025
Dear (My Lovely Guest), Greetings from the City Park Hotel Bangkok Pratunam, Thank you so much for taking the time to share your wonderful review and experience at our hotel. We are delighted to hear that you were pleased with the cleanliness, luxury, and the amenities we provide, as well as the convenience of our location. We are committed to maintaining these standards and continuously improving to ensure your next stay will be even more enjoyable. Thank you once again for choosing to stay with us, We look forward to the opportunity to welcome you back in the future. Best Regards, Supachai J. ( Lindsay ) Front Office Supervisor
H***A
icon-origin-TRAVELOKA
10.0
/10
Reviewed 29 week(s) ago
Very recommended. Nice clean and comfortable
3 people find it helpful
Accommodation's Reply
08 Jan 2025
Dear My Beloved Guest, I would like to take this opportunity to thank you for your ongoing support. We very much appreciate your valuable patronage to City Park Hotel Bangkok Pratunam. Really many thanks for the best rating and the best comment, I have passed on your compliments to our associates with my appreciation and especially, your kind word for recommending to other travellers. Please do let us know your travel brings you to Bangkok again. We’re looking forward to welcoming you for another wonderful stay. Warmest Regards Chhun A. GM
A***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 37 week(s) ago
The hotel is okay. Wifi max 3 devices. The room can always be cleaned but max at 16.00 local time. The difficult thing is grab transportation. If tuk tuk and walking in the area are more recommended because the alley is quite small. Doesn't sell food, there is only a cafe for drinks. The staff can speak English 👍
Translated by Google Icon
See original
3 people find it helpful
Accommodation's Reply
21 Nov 2024
Dear Guest, Greetings from the City Park Hotel Bangkok Pratunam and I appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. Thank you so much for providing us a good rating and value thoughts. We're looking forward to having again when you plan to visit bangkok. Best Regards, Chhun Front Office Supervisor
Adhitya I.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 42 week(s) ago
Friendly staff, nice and clean bedroom. Strong air conditioner. They gave me a free minibar and free drink at the second floor cafe. It is a bit more expensive than the other hotel nearby but still a good experience.
5 people find it helpful
Accommodation's Reply
13 Oct 2024
Dear Khun Adhitya (My Happy Guest). Many thanks and I appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel. Thanks again for providing us the best rating and the best reviews. Warmest Regards, Chhun Front Office Supervisor
S***e
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 54 week(s) ago
Nice check in and out time, then the place is also quite strategic. Will come back here again
Translated by Google Icon
See original
2 people find it helpful
Accommodation's Reply
16 Jul 2024
Dear My Beloved Guest, Greetings from the City Park Hotel Bangkok Pratunam and Many thanks for your review regarding the services during your stay at City Park Hotel Bangkok Pratunam. We are delighted, you enjoyed your stay and rest assured your review will be shared with the whole team and read with pride. We look forward to the opportunity to welcome you again at City Park Hotel Bangkok Pratunam. Best Regards, Chhun Front Office Supervisor
Ngoc C. B.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 65 week(s) ago
Khách sạn sạch sẽ, nhân viên nhiệt tình, dễ thương.
3 people find it helpful
Accommodation's Reply
16 May 2024
Dear Ngoc Chau Bui, Greetings from the City Park Hotel Bangkok Pratunam. We were delighted to hosting you during your recent stay in City Park Hotel Bangkok Pratunam. It was truly a pleasure to serve you, We appreciate your honest feedback and your comments have been shared with the hotel team as critical way of understanding how we can continue to deliver exceptional service to the guests like you. Thank you for staying with us and we hope you choose to create more memories with us whenever your travels bring you back to Bangkok. Best Regards Chhun Front Office Supervisor
S***y
icon-Medical
Medical
icon-origin-TRAVELOKA
8.3
/10
Reviewed 68 week(s) ago
Saya booking 5 hari 4 malam.* Sanitary Kit hari ke 3 sudah tidak diberikan.* Hari ke 3 Kasur dirapiin sudah tidak sesuai standar Hotel + peletakan handuk baru juga sudah di atas kasur.* Sandal hotel sudah tidak layak pakai dan kita buang tetapi tidak digantiin yang baru.* Tidak kedap suara antara kamar sebelah dengan koridor (suara sangat jelas)* Jarak antara Hotel ke jalan depan tidak terlalu dekat dan lumayan macet. Overall kamar & Kasur sangat nyaman. Resepsionis nya sangat ramah dan baik.
Read More
2 people find it helpful
Accommodation's Reply
13 Apr 2024
Dear Guest, Greetings from the City Park Hotel and Thank you so much for you reviews regarding the noisy and soundproof. We will immediately keep your advice and take it to serious actions. Your reviews will help us do better and we hope that you will give another opportunity to take care you when you are in Bangkok again Best Regards, Chhun Front Office Supervisor
Maria Josephine Boedianto
icon-origin-TRAVELOKA
8.5
/10
Reviewed 68 week(s) ago
Hotelnya sangat strategis karena dekat pusat belanja. Kamar nya juga cukup luas dan Lumayan bersih
6 people find it helpful
Accommodation's Reply
12 Apr 2024
Dear Maria Josephine Boedianto, Thank you for giving us a positive rating it so much worth for us! We're really appreciated for sharing your experience during your stay at our hotel. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay! I hope your next stay and just around the corner. Best Regards, Chhun. Front Office Supervisor
NGUYEN T. L.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 76 week(s) ago
Khách sạn rất sạch sẽ, về cơ bản đủ tiện nghi. Nhân viên vô cùng dễ thương và thân thiện. Chỉ có điều wifi khá bất tiện, mỗi lần dùng phải đăng nhập lại tài khoản. Cải thiện phần này nữa là ok la
4 people find it helpful
Accommodation's Reply
21 Feb 2024
Dear Tuyet Ly Nguyen (My beloved guest), Greetings from the City Park Hotel Bangkok Pratunam. May I begin by thanking you so much for sharing your experience with City Park Hotel Bangkok Pratunam and it was a genuine pleasure to learn you enjoyed your time with us. Thanks again for your kind compliment and I'll ensure to share your kind words to our team member. I hope this is not your last visit to City Park Hotel Bangkok Pratunam as nothing would give us greater pleasure than by having the opportunity to welcome you again. But one thing, we must apologize for inconvenience is Wifi which need you to log in again and again when come from outside. however I will share this issue to management team for action plan. Best regards Chhun Front Office Supervisor
Nabila K.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 80 week(s) ago
Front office staff (girl?) Was mean but the rest is very nicee and friendly. Good room ac works fine. Near seven eleven and pratunam market.
1 people find it helpful
Accommodation's Reply
22 Jan 2024
Dear Nabila Yuanita Kansa, First, I apologize on behalf of my staff who made you disappointed, I promise will not occur again. Please accept my sincerest apologies on behalf of her. Your feedback is important and improve us to be better and better. One again, I really thank you so much for providing the perfect rating and good review for City Park Hotel Bangkok Pratunam. We look forward to the opportunity to welcome you again at City Park Hotel Bangkok Pratunam. Warmest Regards, Chhun Front Office Supervisor
Number of reviews per page
20
40