Overall Ratings & Reviews Sans Hotel Kupang Indah Surabaya by RedDoorz

It is highly not recommended for you guys, please try it yourself because for several days, I wanted to change rooms but couldn't for no clear reason, the staff even though in other hotels if we are not comfortable we can change...

Easy to reserve, the location is also close to the urban area of Mayjens Sungkono, recommended for business trips outside the city

AC is not cold enough, roof is broken/hole is coming out

good service, clean, comfortable and tidy rooms. overall good. close to eliza clinic and pasar turi station

The hotel staff already knew we were carrying a lot of stuff, they didn't come to help, they just played with their phones. They just looked at us. Last time I stayed here

not recommended at all for you travelers as a place to rest. FIRST * The FO staff when we checked in at night were very unfriendly & playing with their cellphones. SECOND * The room was dirty like the bed cover / sheet, pillowcase had mold spots (yellow) and was very smelly, we had asked for a change but there was no response because according to the room staff the sheets were changed every day. (photo attached) THIRD * The bathroom smelled very bad like the smell of unflushed shit, the floor was slippery. FOURTH * Around 05.00 WIB in the morning we were very disturbed by the staff's activities cleaning the area outside the hotel room with very loud shouts & singing, their logic and ethics were very bad for hotel guests.

It's quite inconvenient if you stay here with big luggage, since they only have stairs here. But love the cleanliness of the room, the fragrant towel, but I'm quite dissapointed for my last booked where I book for non-smoking room and I got very small room which is super inconvenient for 2 persons. Tips: Be careful of the slippery floor of the bathroom (it's on every room though). Anyway, I had pleasant experience here.

Good location near Indomaret Alfamidi, eating is also not difficult, there is fried chicken, chicken soto, meatball noodles which are crowded with visitors, there are also roadside stalls, ATM booths, etc., just a short walk away.

Good, comfortable, worth it. For that price, you get a good room. It's just a bit tiring to get a room on the 4th floor, but it's okay.

Overall, it is good, the price and what you get in the room are affordable.

Worthit, strategic location, around there are several delicious food stalls, room cleanliness is okay, all AC, hot water running. Padlocks for motorbikes are provided.

Every month I always stay here, but this is the first time I've found a hotel where if I stay for 2 nights there is no CS to clean the room, give me a change of towels, or refill drinks. It would be nice if that was provided to customers. So that it is the same as other hotels.

Ac tidak dingin dan air shower kecil.

Harga segitu, naik tangga, kamar sempit. Lokasi saja yang strategis, kebersihan ok, kamar mandi luas,

It's so cramped, it's tiring there's no lift.

Lumayan ramah, bersih dan mengerti kondisi pelanggan.

Dengan harga segitu hotel bersih dan nyaman buat istirahat.

Selimutnya pake kain tipis 🙃 trus tembok kamarnya kotor jadi keliatan lusuh.

Strategic location, safe parking, okay facilities, shower, AC on everything. The minus is that the rooms are narrow. Suitable for stopping overnight.

The ugliest hotel I have ever stayed in Surabaya. The mattress is dirty. The bathroom is slippery. Hot water doesn't come out.