Overall Ratings & Reviews Cozrum Homes - Coraline House

My experience with Cozrum this time was super bad. 2 hours after check-in, the room was not cleaned yet. After cleaning, the room was still dirty, the kitchen was full of ants. The room was not soundproof, smaller than in the picture. The air conditioner was not cold, and the wiring for the air conditioner was very unsightly.

The air conditioner is not cool enough, the bed sheets are not clean.

Small room so smelly, lack of light

Accidentally booked a small room without a dining table or chairs, otherwise it's okay.

Room okay, enthusiastic response, I have to send things back, you also support ❤️

Arrived at the hotel at 1am, opened the door and saw the room was dark. Entering the bathroom, there was still foam and soap in the corner of the room as if someone had just used it but didn't flush it. Tried to sit on the bed and there was hair all over the bed. The bed sheet was yellow. I immediately asked to change rooms but it was no better than the second room, the air conditioner was sometimes adjustable and sometimes not, there was no toilet paper, when I asked, the customer service said they forgot. The hygiene here is really bad. I didn't dare to sleep.

Stayed for 2 nights but there was no cleaning service. If my family booked 2 nights with 2 codes, it would be cleaned. Why did we book 2 nights in a row and there was no cleaning service? The house has a high porch, but only one door can be opened, driving up is quite dangerous.

It's ok, the room is a bit smaller than expected

Day you tien nghi we tri tien loi qua lai

The room is ok, fully equipped, the staff supports quickly, will come back if I have the chance

Towels look black Room area is too small, entering the room feels disappointing Lack of power outlets, stuffy space, not suitable for the price

The room was not cleaned at first, it was still dirty after cleaning, the hallway was not cleaned, the air conditioner was leaking, there were no chairs to sit on, too bad.

A bit far from the center. Amenities are ok. There is a cooking area but no dining table and chairs.

Work carelessly and unprofessionally. I arrived to check in after 2 pm and the room was in this condition. There was a whole system but it was so irresponsible. I canceled and did not stay. I requested a refund. Waiting for a response from the app.

Too many instructions, no one is there to help. Only a customer service number and they don't pick up the phone instantly.

The bed sheets and pillows have stains, the floor too, overall looks dirty. Suggest cleaning the room thoroughly for a better experience for the next person. Thanks

Looking at the app, everything seemed OK. Oh my god, when I got there, I saw the building in a deep alley, plus the glass gate, I couldn't see inside, and where was the view? I couldn't find the contact number, only the hotline number, and after calling, I had to scan the QR code to make friends on Zalo and follow each step. I have a small child, just got off the plane and had to go the extra mile to get there, I wanted to cry. I was so tired of seeing her go through each step to get in through self-check-in, so tired, so frustrated, I just skipped any step. The first time I booked a room on the Traveloka app, I was so disappointed. I hope the app doesn't accept to sell room services like that anymore.

everything is fine. please support customers quickly. you guys reply too slowly.

Automatic gate so if there is a fire, you cannot leave the building.

Very dirty, small toilet, smelly sewer. Pillow and bed sheets still have hair and dust, seems like they haven't been changed. I complained but the staff said they changed the clothes but they were stained. I gave up. Very bad, won't come back. I've stayed at Sonata before and it was ok. I thought staying here at Cozrum would be ok but it couldn't be worse.