Dear Valued Guest,
Thank you very much for taking the time to share your feedback with us. We’re delighted to know that you enjoyed our strategic location near the station, as well as the comfort of our wide and cozy bed. We’re also pleased that you had a pleasant breakfast experience at our 9th-floor restaurant with its beautiful Tangkuban Perahu view, and that you enjoyed the taste of the food. Your suggestion about adding more menu options is truly appreciated and will be reviewed by our culinary team.
We sincerely apologize for the noise disturbances you experienced during your stay. Your comfort is very important to us, especially for guests who are on transit and need good quality rest. We will certainly look into the soundproofing concerns and review possible improvements, particularly around the door area, to ensure a more peaceful stay in the future.
We’re glad to hear that your transit stay was still good, and we truly hope to welcome you back with an even better experience next time.
Warm regards,
Soni Harsono
General Manager