Dear Guest, Warm greetings from Herloom Hotel & Residence BSD, Thank you for your kind review. We are delighted to hear that you found the room comfortable and enjoyed our food. Your positive feedback truly means a lot to us and motivates our team to continue providing the best experience for our guests. We look forward to welcoming you back to Herloom Hotel & Residence BSD in the near future. Warm regards, Yunindra Hardino Residence Manager Herloom Hotel & Residence BSD

Dear Mr. Bastianus A.J, Warm greetings from Herloom Hotel & Residence BSD, Thank you for sharing your feedback with us. We are pleased to hear that you found our hotel good overall. However, we sincerely apologize for the inconvenience caused by the long waiting time for the lift. We understand how this may have affected your comfort, especially during busy periods. Your feedback is very important to us and has been shared with our team for further improvement. We look forward to welcoming you back to Herloom Hotel & Residence BSD with a better experience in the future. Warm regards, Yunindra Hardino Residence Manager Herloom Hotel & Residence BSD

Dear Mr. Fair A, Warm greetings from Herloom Hotel & Residence BSD, Thank you for your kind review. We are delighted to hear that you found our hotel a comfortable place for a holiday or relaxing time with your family. Your positive feedback truly means a lot to us and motivates our team to continue providing the best experience for our guests. We look forward to welcoming you and your family back to Herloom Hotel & Residence BSD in the near future. Warm regards, Yunindra Hardino Residence Manager Herloom Hotel & Residence BSD

Dear Guest, Warm greetings from Herloom Hotel & Residence BSD, Thank you for sharing your feedback with us. We are glad to hear that you had a pleasant experience overall. At the same time, we sincerely apologize for the inconvenience caused by the long waiting time for the lift during the Lebaran holiday period. We understand how this may have affected your comfort, especially during peak seasons. Your feedback is truly valuable and will be taken into consideration as we continue to improve our facilities and service for a better guest experience. We look forward to welcoming you back to Herloom Hotel & Residence BSD in the future. Warm regards, Yunindra Hardino Residence Manager Herloom Hotel & Residence BSD

Dear valued guest, Warm greetings from Herloom Hotel & Residence BSD, Thank you for sharing your feedback with us. We are pleased to know that you found our hotel comfortable. However, we sincerely apologize for the inconveniences and concerns you experienced during your stay. We are truly sorry to hear about the incident at the swimming pool stairs. Your safety is our top priority, and this matter has been escalated to our team for immediate inspection and corrective action to prevent similar incidents in the future. We also appreciate your feedback regarding the lighting in the restaurant area. While it is part of our design concept, we understand your concern about visibility and safety, and this will be reviewed carefully by our management team. Additionally, we regret the inconvenience caused by the lift waiting time, especially during peak periods. We are continuously working on improving its operation and maintenance to provide a more seamless experience for our guests. Thank you once again for your valuable input. We truly hope to have the opportunity to welcome you back and provide you with a safer and more comfortable stay. Warm regards, Yunindra Hardino Residence Manager Herloom Hotel & Residence BSD

Dear Mr. Arfadhoni, Warm greetings from Herloom Hotel & Residence BSD, Thank you for taking the time to share your detailed feedback with us. We are pleased to know that you appreciated our strategic location, as well as the facilities in the room such as the mini kitchen, refrigerator, and well-maintained bathroom. However, we sincerely apologize for the inconveniences you experienced during your stay. Please allow us to address your concerns: Regarding the deposit policy, kindly note that this is part of our standard procedure to ensure guest convenience during their stay. Nevertheless, we understand your concern and truly appreciate your feedback. We deeply regret the cleanliness issues you encountered upon arrival, including the condition of the room, linen, and furniture. This is certainly not the standard we strive to maintain, and we have shared your feedback with our Housekeeping team for immediate improvement and stricter inspection. We also apologize for the lack of assistance at the swimming pool area and the inconvenience in obtaining towels. Your feedback has been noted and will be reviewed to ensure better service availability in our public areas. Additionally, we appreciate your comments regarding the breakfast, and this will be shared with our team for further enhancement. Thank you as well for your understanding regarding the room change, and we are glad our team was able to assist you during that time. Your feedback is very valuable to us as we continuously strive to improve our service and facilities. We hope to have the opportunity to welcome you back and provide a much better experience in the future. Warm regards, Yunindra Hardino Residence Manager Herloom Hotel & Residence BSD

Dear Mrs. Dessy S. H, Warm greetings from Herloom Hotel & Residence BSD, Thank you for taking the time to share your experience with us. We are truly sorry and deeply concerned to learn about the incident you encountered in your room, especially the presence of a bat. Please accept our sincerest apologies for the distress and discomfort this situation has caused you and your husband. We fully understand how alarming and unacceptable this experience must have been. This incident does not reflect the standards of cleanliness, safety, and comfort that we are committed to providing. We have immediately escalated this matter to our Engineering and Housekeeping teams for a thorough inspection, including sealing any possible access points and strengthening our pest control measures to prevent such occurrences in the future. We also sincerely regret that the response you received did not meet your expectations. Your feedback regarding the lack of empathy and insufficient handling has been taken very seriously and shared with our team for immediate improvement, as guest care and attentiveness are our top priorities. Once again, we deeply apologize for the inconvenience and concern caused. We truly value your feedback, and we hope to have the opportunity to restore your trust and provide you with a much better and safer experience in the future. Warm regards, Yunindra Hardino Residence Manager Herloom Hotel & Residence BSD

Warm greetings from Herloom Hotel & Residence BSD, Thank you for your valuable feedback and suggestion. We sincerely apologize for the inconvenience you experienced, especially regarding the lift during high season and the TV Wi-Fi connectivity. We understand how important these aspects are in ensuring a smooth and comfortable stay for our guests. Please rest assured that your feedback has been shared with our Engineering and IT teams for immediate attention, particularly to ensure faster response on lift maintenance and more stable connectivity for in-room facilities. We truly appreciate your input as it helps us improve our services. We look forward to welcoming you back and providing a better experience on your next visit. Warm regards, Yunindra Hardino Residence Manager Herloom Hotel & Residence BSD

Warm greetings from Herloom Hotel & Residence BSD, Thank you for sharing your review with us. We are pleased to know that overall you had a good stay and that our Premier Queen Bedroom met your expectations. Your recommendation means a lot to us and motivates our team to continue delivering a comfortable and enjoyable experience for all our guests. We look forward to welcoming you back to Herloom Hotel & Residence BSD in the near future. Warm regards, Yunindra Hardino Residence Manager Herloom Hotel & Residence BSD

Dear Valued Guest, Warm greetings from Herloom Hotel & Residence BSD, Thank you for sharing your kind review with us. We are delighted to hear that you found our hotel suitable for families, especially with the playground and swimming pool for children. It’s always our goal to create a comfortable and enjoyable environment for guests of all ages, and your feedback truly means a lot to us. We look forward to welcoming you and your family back to Herloom Hotel & Residence BSD in the near future. Warm regards, Yunindra Hardino Residence Manager Herloom Hotel & Residence BSD

Dear Valued Guest, Warm greetings from Herloom Hotel & Residence BSD, Thank you for your wonderful and heartfelt review. We are truly delighted to know that you have consistently enjoyed your stays with us. It is especially rewarding to hear your appreciation for our Front Office team’s attentiveness, as well as your satisfaction with our comfortable and clean rooms, complete facilities, and delicious food. Your kind words about the value and convenience we offer mean a lot to us. Your continued trust and support motivate us to keep delivering the best service and experience for all our guests. We look forward to welcoming you back again to Herloom Hotel & Residence BSD for another pleasant stay. Warm regards, Yunindra Hardino Residence Manager Herloom Hotel & Residence BSD

Warm greetings from Herloom Hotel & Residence BSD, Thank you for your kind review. We are delighted to hear that you found our hotel very clean and our staff friendly. Your positive feedback truly motivates our team to continue delivering excellent service and maintaining high standards for all our guests. We look forward to welcoming you back to Herloom Hotel & Residence BSD in the near future. Warm regards, Yunindra Hardino Residence Manager Herloom Hotel & Residence BSD

Warm greetings from Herloom Hotel & Residence BSD, Thank you for sharing your wonderful feedback with us. We are truly delighted to hear that your experience exceeded your expectations and that everything during your stay was great. Your kind words mean a lot to our team and motivate us to continue providing the best service and hospitality for our guests. We look forward to welcoming you back to Herloom Hotel & Residence BSD for another pleasant stay in the future. Warm regards, Yunindra Hardino Residence Manager Herloom Hotel & Residence BSD

Warm greetings from Herloom Hotel & Residence BSD, Thank you for sharing your wonderful review with us. We are delighted to hear that you found the hotel clean, comfortable, and that our team provided friendly service during your stay. We are also glad that you enjoyed the convenience of our location with direct access to Mall Cartenz. We truly appreciate your kind feedback and look forward to welcoming you back to Herloom Hotel & Residence BSD in the near future. Warm regards, Yunindra Hardino Residence Manager Herloom Hotel & Residence BSD

Dear Ms. Indah P, Warm greetings from Herloom Hotel & Residence BSD, Thank you for taking the time to share your feedback with us. We are pleased to hear that you had an overall good stay. However, we sincerely apologize for the inconvenience caused by the leaking toilet and the unpleasant odor you experienced. Please be assured that this matter will be addressed with our engineering team for further inspection and improvement. We also appreciate your feedback regarding the breakfast (sahur) service. Your comment will be shared with our team to improve the preparation and service speed to ensure a better experience for our guests. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back to Herloom Hotel & Residence BSD for an even better stay. Warm regards, Yunindra Hardino Residence Manager Herloom Hotel & Residence BSD

Dear Valued Guest, From Herlum Hotel & Accommodation, BSD: Thank you for your review and your trust in us. We are delighted that you enjoyed your stay and plan to return with us more often in the future. We appreciate your feedback regarding the pool temperature, which felt quite cool, especially for children. We will forward your suggestion about the possibility of adding a heated children's area to the relevant team for evaluation and consideration for future facility improvements. Thank you again for your valuable feedback. We hope to welcome you back to Herlum Hotel & Accommodation, BSD again. Sincerely, Unindra Hardino, Hotel & Accommodation Manager, Herlum BSD

Warm greetings from Herloom Hotel & Residence BSD, Thank you very much for sharing your detailed feedback. We are delighted to hear that you particularly enjoyed our indoor swimming pool. Knowing that you found the depth (1.1 meters), placement, and overall aesthetic design both safe and visually pleasing truly means a lot to us. We are also pleased that the 2 Bedroom Suite met your expectations, especially with its spacious layout and the added comfort of a small bathtub. We appreciate your positive comments regarding our strategic location within the same building as Carstenz Mall, making it convenient to explore the Gading Serpong and BSD areas. At the same time, we sincerely thank you for your constructive feedback regarding the meals. Your input about menu variety and taste is highly valued and will be shared with our culinary team for evaluation and improvement. Continuous enhancement of our dining experience is an important priority for us. Thank you once again for your thoughtful review. We look forward to welcoming you back to Herloom Hotel & Residence BSD with an even better experience in the future. Warm regards, Yunindra Hardino Residence Manager Herloom Hotel & Residence BSD