5.9
Fair
From 40 reviews
Provided by travellers on
Cleanliness

5.2

Room Comfort

5.0

Meal

5.5

Location

6.3

Service and Facilites

5.0

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Traveller Reviews Golden Palace Hotel

Number of reviews per page
20
40
Customer reviews
M***d
icon-Staycation
Staycation
icon-origin-TRAVELOKA
5.4
/10
Reviewed 13 week(s) ago
Bad facilities inside room. All electrical supplies not functioning. Inside bathroom toiletries not prepared well. Room cleanliness also bad. First time in my life stay in this kind of hotel. Even budget hotel looks more tidier than this. Reservations areas also not enough lighting and looks like haunted hotel with no lighting supply at the staircase (could be dangerous to guest).
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S***a
icon-origin-TRAVELOKA
5.0
/10
Reviewed 15 week(s) ago
Already booked, but when I arrived at the hotel it was canceled. Really disappointed. The reason is not accepting the booking.
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2 people find it helpful
A***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.2
/10
Reviewed 23 week(s) ago
The hotel atmosphere is not as comfortable as the photos. The AC is leaking. The toilet has no hot water. Not recommended.
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1 people find it helpful
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Nazirah T.
icon-origin-TRAVELOKA
5.6
/10
Reviewed 31 week(s) ago
Not worth it, dirty and smelly room. Bad service
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3 people find it helpful
A***a
icon-origin-TRAVELOKA
5.4
/10
Reviewed 33 week(s) ago
My first sentence is don't stay here. The place is strategic and the price is quite cheap, but the facilities are so-so. The AC leaks like it's raining, the bed cover smells like it's never been changed, no towels and toiletries, not even hangers. The first time I entered, it really smelled musty. It was really just a shabby mattress and many of the facilities were broken. The room was very unclean. All the rooms there were broken, all the ACs leaked, the TV was broken. In my opinion, it's not worth it to stay there. There are other hotels that are cleaner and better for the same price
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Y***b
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.6
/10
Reviewed 44 week(s) ago
The AC in the room is leaking. It's dirty and there are cockroaches.
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adit
icon-origin-TRAVELOKA
8.5
/10
Reviewed 50 week(s) ago
Good hotel and room. Strategic location.
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2 people find it helpful
S***d
icon-origin-TRAVELOKA
5.0
/10
Reviewed 55 week(s) ago
We weren't allowed to enter on the grounds that it was full even though we had already paid... we ended up being stranded by the Golden Palace Hotel... everything was bad.
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4 people find it helpful
C***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
5.4
/10
Reviewed 55 week(s) ago
Dear owner, please make sure you have a good standard rooms that we can sleep well, I waste my moneys and must find other hotel to stay cause your room is very poor quality to stay. 3 stars hotel? Anyone who give this hotel 3 stars is very doubtfull.
2 people find it helpful
F***i
icon-origin-TRAVELOKA
6.2
/10
Reviewed 59 week(s) ago
The room was damp, AC was leaking, and the smell was bad.
2 people find it helpful
Mega S. A.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 87 week(s) ago
Strategic location near many tourist destinations in Malaysia, cheap, comfortable, good service.
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2 people find it helpful
Amira L.
icon-origin-TRAVELOKA
4.5
/10
Reviewed 95 week(s) ago
Everything is bad, service, room, electricity. They cut my deposit because of late check out, while I still have one more night, but I want to check out because of the room condition.
4 people find it helpful
Amira L.
icon-origin-TRAVELOKA
4.5
/10
Reviewed 95 week(s) ago
Everything is bad, service, room, electricity. They cut my deposit because of late check out, while I still have one more night, but I want to check out because of the room condition.
1 people find it helpful
Hafiz B. A. W.
icon-origin-TRAVELOKA
4.5
/10
Reviewed 96 week(s) ago
Very bad 😔, TV not use … Service very bad.
2 people find it helpful
Ansori
icon-origin-TRAVELOKA
6.0
/10
Reviewed 97 week(s) ago
Not comfortable, the AC leaked, there were cockroaches, the pillows smelled.
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4 people find it helpful
ERIC W.
icon-origin-TRAVELOKA
4.5
/10
Reviewed 101 week(s) ago
Very bad, air condition not work, toilet broken, lamp broken, SERVICE very bad, very impolite, location very danger, road so dark, every building near it already bankrupt and destroy, not food near it, location far from city, so bad of safety!
2 people find it helpful
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waddah a.
icon-origin-TRAVELOKA
5.4
/10
Reviewed 105 week(s) ago
Tha air conditioner is leaks and no television. The lamp also very dim for us not comfortable to stay here for holidays.
5 people find it helpful
Mr Khan Mony
icon-origin-TRAVELOKA
4.8
/10
Reviewed 106 week(s) ago
Dirty room, toilet not clean. Smelly.
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5 people find it helpful
Suci h.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 108 week(s) ago
Noisy. Less comfortable. Log in and out of ssh. Must play from the front.
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6 people find it helpful
Femilia A.
icon-origin-TRAVELOKA
5.1
/10
Reviewed 114 week(s) ago
Very inappropriate. Dirty hotel. Dirty room. air conditioner does not turn on. Water faucet is broken. I booked for 2 nights but I immediately checked out even without a refund.
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19 people find it helpful
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