Dear Sir/Madam, Thank you for taking the time to provide your review. Your feedback is invaluable to us in understanding, responding to, and correcting any shortcomings, ensuring every guest has a pleasant stay. We regret any inconvenience you experienced with our team's service. We will follow up on this issue immediately and do our best to resolve it. We look forward to welcoming you back in the future and providing you with an even better stay. Best regards, Muh Aidil Adha, Front Office Manager.