9.6
Exceptional
From 51 reviews
Cleanliness

9.8

Room Comfort

9.6

Service and Facilites

9.8

Traveller Reviews Hotel Sails

Number of reviews per page
20
40
Top reviews
Richard
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

I can't say enough good things about this property. We stayed here from a Sunday-Friday. The hotel seems very new or at least recently redone. I would say it is what I consider a "boutique" hotel in size and ammenities. Everything is immaculate and the house keeping is top notch. Even if you opt to not have them make up the room they will leave you a little tote with fresh towels, toiletries,trash bags, and complementary waters outside your door. The front staff were all lovely and thoughtful. It is in an excellent location right next to the Osakako rail station and is easy to access. This is the line that goes directly to the Expo. Osakako station and the hotel are a very easy walk to the Osaka aquarium and the ferris wheel as well as a shopping mall that includes a lego discovery center. So perfect if you have a rainy day. The neighborhood is very quiet and yet has a vibrant assortment of dining options to choose from as well as a grocery store. The complimentary breakfast was great and the evening access to beverages (wine card for a fee). The room was very spacious and comfortable and functional. We would absolutely stay here again. Very quitet hotel as well. We never heard other guests in their rooms nor did we hear any street noise.
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Susana
10.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

It met all our expectations, the room was big and comfortable, the personal were very nice and
Hui
10.0
/10
Reviewed 22 week(s) ago

Hotels.com verified review

Great service. Great staff
Alice
icon-Business
Business
10.0
/10
Reviewed 27 week(s) ago

Hotels.com verified review

This is a small hotel and run well. The room was very spacious (queen bed for one person); and the best part is the large desk with a Herman Miller chair. Since it was a business trip for me, and I was doing work on the computer for many hours, the desk really made a positive difference. The subway stop was just steps away from the front door of the hotel. A very convenient location. Staff were really wonderful.
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chol
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

Clean. Great location for usj
Nick
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

Spacious room with desk and couch; helpful staff
Sandro
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 34 week(s) ago

Expedia Group verified review

Love the staff and the hotel rooms, decorated
Tomoko
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 34 week(s) ago

Expedia Group verified review

Really satisfied.
Nenita
icon-Leisure
Leisure
10.0
/10
Reviewed 35 week(s) ago

Expedia Group verified review

Beautiful hotel with plenty of space.
Cathrine
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 35 week(s) ago

Expedia Group verified review

Nice size rooms and the hotel was right by the subway which made it easy to get around.
Xaundra
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 37 week(s) ago

Hotels.com verified review

The service was exceptional. The breakfast/snack/drink bar were also amazing. My friends and I were easily able to walk to restaraunts/izakayas and the Osaka Aquarium. Highly highly recommend.
JoAnn
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 51 week(s) ago

Expedia Group verified review

Hotel Sails was delightful. The staff was very kind and helpful and the rooms were spacious and comfortable
Andrew
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 51 week(s) ago

Hotels.com verified review

Osaka was gorgeous and this hotel didn't hold out in terms of luxurious feels. The beds were very comfortable and the breakfast had cute pasteries and a coffee machine.
JoAnn
10.0
/10
Reviewed 53 week(s) ago

Expedia Group verified review

Very large room. Across the street from the station. Easy walk to the Osaka Aquarium. Staff very helpful and friendly
Chelsea
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 72 week(s) ago

Hotels.com verified review

Great location, literally at the step of the metro station. Great aushi restaurant 2 mins away. Huge room. Our favourite stay while we were in Japan.
Nathaniel
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 76 week(s) ago

Expedia Group verified review

I liked the proximity to the train station. Close to restaurants and mall. The only thing I didn't prefer was the hard bed and pillows.
Tasha
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 76 week(s) ago

Expedia Group verified review

The room was beautiful!! Fully upgraded. Great amenities. Staff was informative and wonderful!
Verified traveler
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 80 week(s) ago

Hotels.com verified review

Very nice and helpful employees. Our room was clean and spacious even with three twins beds. Free breakfast includes good selection of bread and pastries.
Anna
4.0
/10
Reviewed 89 week(s) ago

Hotels.com verified review

Hot tub costs extra?! Pretty pathetic breakfast spread. Not what I would expect for cost of the hotel
Linda
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 91 week(s) ago

Expedia Group verified review

Large rooms, very clean and very friendly personal!!!
Number of reviews per page
20
40