9.0
Exceptional
From 12 reviews
Provided by travellers on
Cleanliness

9.1

Room Comfort

9.1

Meal

8.6

Location

8.6

Service and Facilites

8.6

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Traveller Reviews Crystal Srivaree Suvarnabhumi Hotel

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Customer reviews
K***a
icon-origin-TRAVELOKA
9.1
/10
Reviewed 18 week(s) ago
Good room, excellent room, very good. Good atmosphere, but a bit far from the city. But if you really want to relax, this place is the answer. The price is okay.
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Accommodation's Reply
24 Mar 2025
Dear Valued Guest, Thank you so much for your kind review! We are thrilled to hear that you enjoyed your stay and appreciated the quality of our rooms and the relaxing atmosphere. Creating a peaceful and comfortable environment for our guests is our top priority, and it’s wonderful to know that we were able to provide you with a pleasant experience. We understand that our location is slightly outside the city, and we truly appreciate your perspective. As you mentioned, this makes our hotel a great choice for those looking to unwind and enjoy a tranquil getaway. We're delighted that you found our pricing reasonable and that you would recommend us to others. It was a pleasure having you as our guest, and we sincerely hope to welcome you back in the near future. If there is anything we can do to make your next stay even more enjoyable, please don’t hesitate to reach out. Wishing you safe and happy travels, and we look forward to seeing you again soon! Best regards, GM. Charles
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Thanatporn S.
icon-origin-TRAVELOKA
8.8
/10
Reviewed 45 week(s) ago
The staffs are very good and helpful. The place is nice, clean, and suitable for relaxing. Too bad I didn't have time to try the food. 😊
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Accommodation's Reply
10 Sep 2024
Dear Guest, Thank you for your kind review and for giving us a high rating. We are delighted to hear that you enjoyed our service, found our staff helpful, and appreciated the cleanliness and relaxing atmosphere of our hotel. It's wonderful to know we could provide you with a great stay. We regret that you didn’t have the opportunity to try our food this time, but we hope you'll have a chance to do so during your next visit. We look forward to welcoming you back soon. Warm regards, GM. Charles
P***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 47 week(s) ago
The room is clean and convenient to travel. The reception staff is nice.
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Accommodation's Reply
29 Aug 2024
Dear Guest, Thank you so much for your wonderful review! We are thrilled to hear that you had a great stay with us and that you found our rooms clean, the location convenient, and our staff friendly and welcoming. Your kind words mean a lot to us, and we hope to have the pleasure of welcoming you back in the future. Best regards, GM. Charles
N***t
icon-Leisure
Leisure
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10.0
/10
Reviewed 48 week(s) ago
The staff are very good, they help with everything and speak politely.
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1 people find it helpful
Accommodation's Reply
16 Aug 2024
Dear Guest, Thank you so much for your kind words and for taking the time to share your experience with us. We are thrilled to hear that our staff provided you with excellent service and that you found them to be helpful and courteous. Your feedback is truly appreciated and will be shared with the entire team. We strive to make every guest's stay as comfortable and enjoyable as possible, and we're delighted to have met your expectations. We look forward to welcoming you back in the future. Best regards, GM. Charles
N***t
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Leisure
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5.0
/10
Reviewed 49 week(s) ago
1. Waiting for check-in for a very long time (30 minutes) 2. The female staff had a grumpy face, like she didn't want to come to work. 3. The room card couldn't be used to open the door. Had to wait to get a new card. 4. The room wasn't clean. Hair fell out all over the bed when I first opened the door. It looked like it hadn't been cleaned. 5. The furniture in the room had a lot of stains. It wasn't cleaned well at all.
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Accommodation's Reply
14 Aug 2024
Dear Guests, Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconveniences you experienced during your stay. The issues you mentioned, including the extended check-in time, the unwelcoming demeanor of our staff, the malfunctioning room key, and the cleanliness of the room, are certainly not reflective of the standards we strive to uphold. Please rest assured that we take your comments seriously and will address each point with our team to ensure these situations do not occur again. We will be reviewing our check-in process, retraining our staff to ensure they provide the friendly and professional service our guests deserve, and thoroughly inspecting our housekeeping standards to prevent any future lapses. We understand how frustrating these issues must have been for you, and we sincerely regret that your experience was not up to your expectations. We hope you will consider giving us another chance to provide you with the exceptional stay that you should have received. Please feel free to contact me directly at GM's Executive Office, Charles so I can personally assist with your future reservations and ensure a much better experience. Thank you again for your valuable feedback. Best regards, GM. Charles
S***t
icon-Business
Business
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9.4
/10
Reviewed 54 week(s) ago
The kids provide very good service, leading the way, quiet place, convenient travel.
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Accommodation's Reply
16 Jul 2024
Dear guest customers Thank you for your review and sharing your good experiences. Let's get to know. The hotel places importance on creating an impressive stay experience for all guests. Both Thai people and foreigners Focus on employees with Service Mind and maintaining the facilities, rooms, and restaurants to be in perfect condition, clean, and ready for use at all times. We sincerely hope that you and your family will visit us again in the near future. I hope you enjoy your trip and rest. GM.
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S***a
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9.4
/10
Reviewed 55 week(s) ago
Good service staff Open the door and wow, it looks nice and clean. You can check in early too.
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1 people find it helpful
Accommodation's Reply
16 Jul 2024
Dear Guest Thank you very much for staying at Crystal Srivaree Suvarnabhumi Hotel. We are sure to impress every guest. It is a very important mission that all executives and employees are ready and very willing to make you happy throughout your stay at our hotel. In the near future We sincerely hope that you will visit us again. May you have fun traveling on a wonderful holiday. GM.
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