Dear Guests,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconveniences you experienced during your stay. The issues you mentioned, including the extended check-in time, the unwelcoming demeanor of our staff, the malfunctioning room key, and the cleanliness of the room, are certainly not reflective of the standards we strive to uphold. Please rest assured that we take your comments seriously and will address each point with our team to ensure these situations do not occur again. We will be reviewing our check-in process, retraining our staff to ensure they provide the friendly and professional service our guests deserve, and thoroughly inspecting our housekeeping standards to prevent any future lapses. We understand how frustrating these issues must have been for you, and we sincerely regret that your experience was not up to your expectations. We hope you will consider giving us another chance to provide you with the exceptional stay that you should have received. Please feel free to contact me directly at GM's Executive Office, Charles so I can personally assist with your future reservations and ensure a much better experience. Thank you again for your valuable feedback.
Best regards,
GM. Charles