Overall Ratings & Reviews Home2 Suites by Hilton Grand Rapids Airport

Clean, staff friendly, great location

The staff wasn’t overly concerned about our check-in until I asked for help but that wasn’t that unpleasant however, they gave us a dirty room which hadn’t been cleaned by 4pm? Furthermore, when the staff tried to figure out what was happening they didn’t ask me anything and gave me a room that was already occupied and after that first impression I couldn’t help rechecking if they new room was dirty. Other then the rocky unpleasant experience things did get better and the Home 2 experience seems relatively quiet which is great for our autistic son. I’d give this Hotel another chance to improve there customer service and not that it matters but the girls at check out seemed inexperienced in customer support especially person to person

It was very welcoming

My room was beyond what I expected. The pool was nice and warm my kids enjoyed it very much as did I.

Our shower head does not work and there was no hot water in the middle of the day. I would expect more from a place of this caliber.

The hotel was very nice and the room was clean and well kept. Breakfast was well stocked and the area kept clean. Staff was very friendly and helpful. I do however wish the breakfast hours were a bit later, when staying in a hotel I don't always want to wake up in order to eat before 9am.

Very clean comfortable rooms!

Great place and great location

Always love staying at this property when visiting Grand Rapids.

Very helpful staff, clean, great breakfast

The rooms at this hotel are fantastic! The kitchenette i

The staff are fantastic.

Didn’t have clean towels to give us to wash up with and offered towels from the pool ! Didn’t state they don’t freshen up room after 2 nights of stay ! Staff totally rude ! Fixtures and door was damaged ! Would never stay here again ! They should not be apart of Hilton!

Good hot breakfast selection. Nice clean pool. The large suits where big enough for my family of 5.

Clean, new decor, nice extras such as breakfast and all day coffee. Staff super friendly and helpful!

My check in was at 3:00. When I arrived at 3:40 they told me the room was not ready. They then put me in a different and cheaper room than what I paid for. I had to go back down to the desk and then had to wait another half hour to get into a different room. I waited a total of two hours after my check in before I was able to get into a room. Not happy and would like a refund.

Nice place and clean

Staff was extremely friendly. The young lady who prepared breakfast was so sweet. Will definitely stay again.

Great roomy rooms, pool nice, staff very nice.

Booked this hotel because it lists a 24 hour shuttle service - only to discover that it doesn’t run during the early morning hours. Still had to drive and park at the airport for our 530 flight.