Overall Ratings & Reviews Palacio Gran Vía, Royal Hideaway hotel

Staff were outstanding. Rooms stylish and clean. Fabulous food. Roof top bar and restaurant fantastic. Great location. Thank you to all the hotel team.

Excellent service, very clean, beautiful breakfast room and bar area. Rooftop sitting area was great - good views and could order food and drinks there when open. Pool was heated and had a quiet, relaxing atmosphere - was for relaxing only, not for bringing little kids to.

Great place

We like everything about the hotel, the service is impeccable! I wish every Hotel would be that wonderful!

Small boutique hotel in the heart of all the action. The welcome we received was very personalized and pleasant. There are tons of small amenities like a tea service that adds tons of charm. Built in a 1905 building that once housed the city's first ever private bank. being a small hotel, there was a lot of personal attention, which was definitely very welcome. there is a Turkish style hammam / bath , which we enjoyed along with the steam room. rooftop is beautiful with views of Alhambra and the cathedral. We stayed in the Neroli Junior Suite.... wow! Gorgeous room with an original ceiling mural. Everything is ultra modern and the bathroom was massive. Couple of minor issues: 1. the lighting automation / scenes were NOT intuitive. 2. For how spacious the bathroom is, there aren't enough shelves , and the layout is not ergonomic. 3. I wish the cooling system would be more powerful. opening the windows is not ideal since its on a busy road. for eg. the bath tub is a huge gorgeous unit, but you can't access the soap from the tub!! breakfast and the staff was amazing. I loved the food and there was a good offering of healthy fruits.

Super clean and modern hotel with beautiful older design elements retained

Gorgeous hotel with outstanding service. Felt like royalty from the moment we arrived until saying the last good byes. Irene, the concierge, spent considerable time highlighting sights, restaurants, and bodegas to visit. Seemed genuinely glad to help. From the always smiling bellhops, front desk staff, breakfast staff, to the cleaning help, everyone was extremely friendly and helpful. The only very small negative was someone in the bar who ran after us as we stepped into the elevator concerned that we were heading to the roof without being a guest. Perhaps our clothes? Oh, really didn't mar a wonderful experience. After showing interest in the Washing Irving book, my wife was given a copy by Irene. Such a sweet gesture. The rooms were very beautiful and bedding superb. Baths are great with both shower and bath. Bonus for auto bidet... Breakfast has a wonderful selection of local foods. Cooked food on request. Not your ordinary hotel breakfast. Need to get their garlic hummus recipe. Breads, sweets, fruit, meats, cheeses, yogurt bar with every spice, etc. Just very unique.

This is a lovely and classy property with absolutely stunning views of the Alhambra from the rooftop. The front desk, concierge and help are top notch. I think we had a subpar dining experience with one of the dishes but perhaps that was a one-off. Also, the parking and driving access to this place is confusing so… avoid driving if you can! The rooms are gorgeous and truly luxurious

Fantastic hotel and wonderful staff!

We loved the location, the room was very nice, people wore kind and helpful.

The hotel is luxurious in every aspect. The staff was outstanding and the service impeccable. The concierge went above and beyond in helping us obtain online concert tickets when we had problems with the venue’s website. Most places we went in Granada were easily walkable but the hotel also arranged private transportation for us when we needed. Our five night hotel stay was truly memorable.

This was the jewel of our trip. The room, the staff, the service, the rooftop! Everything was amazing. Loved every part of this stay.

Great place and city , the view the rooftop 😍😍😍

The best staff I’ve ever met and so helpful. Property is astoundingly beautiful and in a super convenient spot of the city

Staff was friendly and amazing. Facilities were beautiful. Rooms were small but clean and comfortable.

Best service in Spain. The staff was so attentive and the hotel is very clean and beautiful.

Very stylish and welcoming property

Excellent location and friendly staff

I can’t fault this hotel. The staff were attentive and efficient, nothing was too much trouble. The hotel is newly open and was spotless. Real care and attention has been spent on fitting out a historic building with beautiful furniture and fittings. It’s a central spot and easy to get anywhere in Granada you need from the hotel. I will be recommending it to all my friends - thank you for a fabulous stay.

Central location, right across from the cathedral. Many restaurants in the area. Walkable to all sites. Very friendly and helpful staff. comfortable bed.