Overall Ratings & Reviews Sonder by Marriott Bonvoy Market Hall Apartments West Loop

Place was amazing! Loved the view from the 5th floor. Only suggestion is make sure the elevator works before you book. Would definitely book again and would love my same space. 10/10. Check for elevator though, or pack light.

Having the elevator not wotking in an old building with the unit being located on the 5th floor. I had 3 large suitcases that had to drag 5 floors made the entire stay miserable for a 62 year old with back problems. Management made zero efforts to resolve or provide compensation for guest their inconveniences. Absolutely miserable stay!!!!

Sonder cancelled my reservation the day of our check in. The did not provide an explanation as to why it was canceled. I called Marriott and Sonder to get an answer and no explanation was provided. I messaged the hotel on the Expedia app and no response.

Elevator was out of service, bedding wasnt clean

I checked into this hotel 7 pm on July 9, 2025 We entered lobby elevator was out of service We had to manually carry all 8 bags, each weighing 50 lb, up to the 4th floor. At checkout time, the elevator was still out of service, so we had to carry them all down again. I inquired about the elevator with other guests who informed me it had been out of service since the previous I complained multiple times through their 'Sondor' application, but received no response to the issue. they have no answer for this problem.

All around bad experience. Apparently I cant explain in detail because by review keeps getting rejected.

Sonder By Marriott Was In A Great Location, Near Many Walkable Stores & Restaurants In The West Loop. The Studio Was Spacious With A Fully Functional Kitchen Space With Full Fridge. The Only Downside To The Space Was During A 3 Day Get Away The Elevator Was Out Of Service The Entire Time. This Wouldn’t Have Been Too Bad If We Stayed On The 2nd Or 3rd Floor But We Were On The 4th & The Stairway Had No AC. Nevertheless, I’d Stay Again But I Hope To Get Some Form Of Compensation For The Inconvenience

I was hoping for this to be a bit of a different review. It was a decent stay if not for the fact of some technical problems with the elevator and the soap dispenser in the bathroom. But unfortunately i was charged twice for my room and at the time of this review am left in the dark by Sonder on if or when i will have one of those charges reversed. Once that is fixed i will be able to give a more precise and thought out review with a more accurate score.

Room was extremely hot upon entry. Elevator was out and caused issues for us since we were on the 5th floor. Reported loud noises via the Sonder chatbot and didn't receive final resolution though the noises stopped after a couple hours.

The elevator had broken down and the stairs were a challenge with luggage but the room was nice, good quality gym and the local options were great.

Forced to stay somewhere else with no parking nearby

I would rate 5 stars…but there were a couple things that brought this rating to a 4 for me. 1. The loud music from the complex directly next door. There were nights where I couldn’t sleep because it was soooo loud from pool parties/events. I know that has nothing to do with Sonder, but the location isn’t the quietest. 2. My final night before checkout I was woken up in the middle of the night by false fire alarms. The first time it went off for like 5-7 minutes. Then as I’m falling back asleep it goes off again….that was annoying.

This hotel is in the same building as a night club so don’t expect to get a good nights sleep. I never submit reviews but this experience was so bad I wanted to warn people about this. The music was so loud we had to move the mattress into the common space area and sleep with the sound machine on full blast. We notified Sonder about this and they told us all they could do was charge us more money to move our room. Terrible customer service.

It was comfortable and felt like hotel/apartment living. Communication with Sonders was easy and see less. They where responsive when concerns and questions needed to be answered. They went above and beyond to help when needed. Only downside is when young adults/ kids caused the fire alarm to go off at 4 in the morning the day of my departure. Even that was handled well by the Sonders team. Highly recommend and would stay with them again.

They didn’t have a clean room for me when I showed at 8 pm. They then sent me to a room that was occupied and finally said at 10 pm there is no room. Also with their “Marriott update the mobile app doesn’t work unless you book through Marriott…

Great location. Walkable to several great bars and restaurants. Quiet at night. The room was spacious, clean, and comfortable. I didn’t use it but was thrilled to see a washer in unit. 10/10 would recommend.

Perfect for what I needed it for. I stayed almost two weeks. One block from the train to get downtown, and an easy walk up Randolph to all the dining and shops in the West Loop. The place is great, with all appliances, including a clothes washer/dryer combo that makes a longer stay easy. The bed was very comfortable. The place is in great condition and updated. You do hear the L train going by all day and night, but I slept soundly with earplugs (bring some). I would definitely stay there again, and will consider other locations if they are as nice and comfortable as this one.

There’s a nightclub in the lobby and the rooms have no noise cancellation meaning you can’t get good rest until 3 AM Rooms and location are both great, would be nice if you’re deaf or have a late night lifestyle

Excellent location near train station, very nice and well designed studio

The nightclub on the first floor was so loud it kept us from sleeping and we were on the fourth floor. Not only could you hear it, but you could feel it until two in the morning every night. No soundproofing, no insulation, very disappointed. Other people we met in the elevators had the same experience.Would never stay here again.