Overall Ratings & Reviews Hotel Safia

Clean property, friendly & helpful staff

very nice place, other than the shower being low-pressure, everything was very nice. The staff were amazing.

Very good & friendly staff

When entering the room assigned to us by the front desk, we found the shower was even not equipped with a curtain! We immediately informed them, but were told to wait until the next morning for repair. We complained to the Hotel that the room is just by a main road near the train station and heavy noise made it hard for us to fall asleep. Their answer was always unchanged during our 3-night stay: no other room was available for us. What a terrible stay for us with Safia! It owns 3 stars, however! Should Expedia continue to bridge customers to that Hotel? In a professional manner, you better have your own appropriate answer.

Clean hotel in good location for train station. Staff friendly.

Great service, professional staff, close to everything. Breakfast served every morning. Highly recommend. Take the bus 1 in the morning to go to Médina and relax in Gueliz at night.

Very good hotel close to everything and clean nice and calm

The rooms were huge, although looked quite worn but we got used to it, it also didn't have many basic amenities making things tricky, but the staff were helpful. The breakfast wasn't self service though and took a while to arrive, and when it did , it was underwhelming , we ended up eating out anyway.

The people at the front desk were very nice. Our room was not safe - door to balcony did not lock. Overall, I did not feel safe or comfortable there. The place is run down, looks nothing like the photos. I booked another hotel immediately and left the room as soon as I saw it. The other hotel was 5 mins away, only $10US more and was a waaaay better experience. I have tried to get a refund, but have got nothing in response. I will wait an other couple of days to see if I get a refund, and then will decide on leaving a review on Expedia.

Good hotel

This was the only hotel available for this day

Fantastic location, walkable, lots of cafes restaurants etc. In close proximity at all price ranges. Easy to grab a taxi to medina. Rooms were sparse but clean if your in a room on the road side expect it to be noisy. Generally meets expectations for price and star range.

Friendly helpful staff. Clean hotel. Excellent room service. Definitely will visit again.

The staff is great. The hotel is in a great location for and for the price it’s a good deal. A few things that didn’t work for us: there was no wifi in the room, the hot water didn’t work every day, and most importantly, a bag full of receipts for business expenses was thrown out by the staff. It was an honest mistake, and they’re working with us to solve the issue, but those who work for business know the importance of keeping your receipts. Better training for the cleaning staff is required.

Ali, one of their staff was so helpful finding us a restaurant and getting cabs etc.

I had a wonderful visit in Marrakesh at this property. The staff went above and beyond to be helpful. The hotel is beautiful and spotless. I would definitely choose them to stay in Marrakesh again thanks!

Location was great, 10mins away from medina and the mall too, train station was walking distance. Everything was local. Hotel was cleaning and the staff were friendly. The breakfast wasnt the greatest but cant complain as its not a 5 start hotel. No safe in the room.

Decent hotel located in a very convenient location (a 3 min walk from the train station). The rooms were always clean and the bed was comfortable. Nice and friendly staff! Would recommend for travellers who don’t necessarily need luxury amenities and just want a decent place to rest comfortably.

Super close to the train station very walkable even with baggage. Location is A . Staff arrive B. But clean hotel. Pool was cold though indoor and open.

The room was okay but shower and telephone were not working. Had to ask for repairs. Balcony was very small hardly a foot wide. Breakfast was also average but staff was good. There was no kettle and other accessories to make tea. No drinking water provided.