We had an appalling experience at Hotel Villa Mexicana. Upon arrival, the front desk staff was rude, unhelpful, and didn't even bother to give us directions to our room, leaving us to wander around and figure it out ourselves.
When we finally got to the room, things went from bad to worse. The bed sheets were covered in stains and hair. The sink was clogged, and the shower floor was full of wet hair from previous guests. To make matters worse, there were visible bodily waste stains on the wall next to the toilet and on the trash can.
We immediately went back to the front desk to report these severe health hazards. Their response? They simply told us there was nothing they could do because housekeeping had left for the day and no other rooms were available, offering zero solutions or assistance.
Due to the unsanitary conditions, we had to leave immediately for health and safety reasons. To top it off, Expedia was completely unhelpful in resolving the issue or providing a prompt refund, forcing us to secure alternative accommodations nearby. Save yourself the nightmare and book elsewhere. Extremely disappointed and disgusted.