B***n

Business

9.1

/10

Reviewed 7 day(s) ago

Friendly staff, super clean rooms and toilets, close to eateries and minimarkets, close to Starbucks, a top choice if you go to Surabaya again.

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R***a

10.0

/10

Reviewed 2 week(s) ago

I stayed for 2 nights and everything was very impressive with the service, room condition and breakfast.

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Accommodation's Reply

14 May 2026

Dear Ms./Mrs. Ra, Sincerely, Southern Hotel Surabaya. Thank you for your positive review. We are pleased that you felt comfortable and enjoyed our hotel facilities. We will do our best to improve and maintain the quality of service for all our guests. We hope to welcome you back to Southern Hotel Surabaya again. Sincerely, Kenkana Herdiantho, General Manager

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Z***l

Business

8.5

/10

Reviewed 3 week(s) ago

The elevator needs to be repaired quickly, sorry.

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Verified Traveler

10.0

/10

Reviewed 4 week(s) ago

Will be a regular here, because the location is quite strategic.

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Accommodation's Reply

14 May 2026

Dear Valued Guest, Warm greetings from Southern Hotel Surabaya. Thank you for your positive review. We are pleased that you felt comfortable and enjoyed our hotel facilities. We will continue to strive to improve and maintain the quality of our service for all our guests. We hope to welcome you back to Southern Hotel Surabaya again. Sincerely, Kenkana Herdiantho, General Manager

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Verified Traveler

10.0

/10

Reviewed 4 week(s) ago

The staff is very helpful and the breakfast is complete with several menu variations.

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Accommodation's Reply

14 May 2026

Dear Valued Guest, Southern Surabaya Hotel extends a warm welcome to you. Thank you for your positive review. We are pleased that you felt comfortable and satisfied with the facilities at our hotel. We are committed to continuously improving and maintaining the quality of our service for all our guests. We look forward to welcoming you back to Southern Surabaya Hotel again. Sincerely, Kenkana Herdiantho, General Manager

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Aditya J. P.

10.0

/10

Reviewed 4 week(s) ago

Everything is good. All is good. My favorite hotel. Always choosing to stay here every time I leave Indonesia.

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Accommodation's Reply

14 May 2026

Dear Mr./Ms. Aditya, From Southern Hotel Surabaya, we respectfully thank you for your positive review. We are pleased that you felt comfortable and enjoyed our hotel facilities. We will continue to strive to improve and maintain the quality of our service for all our guests. We hope to welcome you back to Southern Hotel Surabaya again. Sincerely, Kenkana Herdiantho, General Manager

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H***a

9.1

/10

Reviewed 5 week(s) ago

Overall, it's always okay to stay here, except the TV doesn't have YouTube yet, hehe. The food is good, but not very varied.

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D***y

Transit

9.7

/10

Reviewed 7 week(s) ago

The hotel staff is friendly, and the breakfast offers a wide selection. There are also plenty of dining options nearby.

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al hasmi s.

Staycation

10.0

/10

Reviewed 7 week(s) ago

It’s good for family staycation.

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L***m

Leisure

8.8

/10

Reviewed 8 week(s) ago

This hotel excels in location, cleanliness, friendly staff, and a varied breakfast. The only downside is the facilities—a small swimming pool, a small gym, and inadequate equipment—but it's still a top-notch hotel in my opinion.

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J***k

Staycation

9.4

/10

Reviewed 8 week(s) ago

Good service, friendly, clean, pleasant

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J***k

Staycation

9.4

/10

Reviewed 8 week(s) ago

Good service, friendly, clean, pleasant

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J***k

Staycation

9.4

/10

Reviewed 8 week(s) ago

Good service, friendly, clean, pleasant

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J***k

Staycation

9.4

/10

Reviewed 8 week(s) ago

Good service, friendly, clean, pleasant

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J***k

Staycation

9.7

/10

Reviewed 8 week(s) ago

Good service, friendly, clean, pleasant

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AGUS S. R.

Leisure

8.4

/10

Reviewed 9 week(s) ago

This is an excellent hotel, friendly staff, clean rooms, nice interior. One thing you can improve: breakfast... The variety is good, but I found cold soup (kuah soto), hard old baguette left over from 1 day before, but everything else was very good.

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Accommodation's Reply

25 Mar 2026

Dear Mr. Agus R., This is Surabaya South Hotel. Thank you very much for taking the time to write a review. We are pleased to hear that you were satisfied with the hotel's facilities. We apologize if anything did not meet your expectations. We would greatly appreciate it if you could provide more details on how we can improve, and we would also greatly appreciate it if you could contact us via WhatsApp (+68**********995). We will continue to strive to provide the best service to our guests. We hope to welcome you back to Surabaya South Hotel. Thank you, General Manager, Kenkana Heldient.

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D***h

Business

10.0

/10

Reviewed 10 week(s) ago

The food is awesome, the room is pretty

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Faisal A.

Business

9.4

/10

Reviewed 11 week(s) ago

One of my favourite hotels to stay at, the room is comfortable and equipped with a nice working table. The food is good (it could be better though, as I saw some decline in food variations from my previous stay), the staff are helpful. Keep up the good work.

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Accommodation's Reply

25 Mar 2026

Dear Mr. Faisal A., From Southern Hotel Surabaya, Thank you for taking the time to write a review about your experience with us. We are pleased that you felt comfortable and enjoyed our hotel facilities. We will continue to strive to improve and maintain the quality of our service for all our guests. We hope to welcome you back to Southern Hotel Surabaya again. Sincerely, Kenkana Herdiantho, General Manager

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E SRI A.

Transit

8.8

/10

Reviewed 15 week(s) ago

a more comfortable gym area would be better

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Accommodation's Reply

24 Mar 2026

Dear Mr./Ms. A, Sincerely, Southern Hotel Surabaya. Thank you for your positive review. We are pleased that you felt comfortable and enjoyed our hotel facilities. We will continue to strive to improve and maintain the quality of our service for our guests. We hope to welcome you back to Southern Hotel Surabaya again. Sincerely, Kenkana Herdiantho, General Manager

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A***Z

9.7

/10

Reviewed 16 week(s) ago

The hotel staff is very friendly, the hotel location is strategic and the rooms are comfortable.

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Accommodation's Reply

29 Jan 2026

Dear A*Z, Warm greetings from Hotel South Surabaya. Thank you for taking the time to share your experience at Hotel South Surabaya. We are delighted to hear that you enjoyed our hotel's amenities and enjoyed your stay. We will continue to strive to provide you with even better service. We look forward to welcoming you back to Hotel South Surabaya. Thank you. Kencana Herdianto, General Manager

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The Southern Hotel Surabaya

Overall Ratings & Reviews The Southern Hotel Surabaya

9.2

9.1

9.1

9.2

9.1

Traveller Reviews The Southern Hotel Surabaya