Overall Ratings & Reviews Arkamaya Sembung

Friendly staff and satisfactory service from arrival to check out, unfortunately it's a bit far from everywhere so you have to prepare snacks for your little one.

Ordered food and waited over an hour. The food arrived cold in the room. It might have been better to eat at the restaurant. Overall, everything was fine, except the room service could probably be improved.

the place is quite comfortable, where the location of the inn is not too far from the city of Jogja. the environment is in a fairly cool forest. the most interesting thing is the swimming pool, with a view of 2 mountains. especially when the afternoon towards dusk, the view is quite serene. there are only a few notes that hopefully can be an improvement to the inn: 1. when in the room the hot water is not on. has been called to CS but the answer is only told to wait 15 minutes for hot water. has been waited for but the water is still not hot. 2. the jogging track is quite fun, I call it a trekking area because it passes through trees and a mini forest in the inn area. but the maintenance is not good. the jogging track is dirty and passes through a mossy area. so you really have to be careful not to slip. 3. the choice of breakfast menu is very minimalist. it seems that it is necessary to add menu variants and there are no cut fruits. so, thank you

The receptionist was not on standby because when I called at around 6 in the morning, she didn't pick up and said to call to inform me about the pick-up car. Then when I WhatsApped about the booking issue, the response was also very slow. Then they also said that we were not allowed to swim without wearing a swimsuit. There were 2 small children, one wearing a singlet and the other wearing a soccer jersey, but they didn't reprimand us. How come they are not consistent with the rules? Then for the deposit issue, from the start they didn't know if there was a deposit.

Please recheck again all facilities before giving the key to customer.

For the view, it's really good, I really like it. For the bathroom, there are lots of mold. So far, I really like the atmosphere and the service is really good.

4 nights at Arkamaya arrived at 7 pm from Cikarang, was greeted warmly and friendly and escorted to the room the place is comfortable and an unforgettable experience, many facilities such as swimming pools, mini zoos, etc. I am very satisfied Thank you Mas Mukmin, Mas Aji and all the Hotel crew

In our opinion, for the price of 600, for Jogja it is already quite good with a service that does not meet our expectations. The toilet is not clean😩. The pillow blanket is damp🥹. Soap & Shampoo combined? But why?😭. The water pipe is clogged😭. The breakfast is lacking in taste (Indonesians definitely like chili sauce, but why isn't there any?)😓. This is an area in the forest, there are a lot of mosquitoes, it would be nice to provide soffel (considering that other hotels provide them even though there aren't many mosquitoes)😰. But for the man/sir who picked us up using a shuttle, that was cool... very fast. The receptionist was also very responsive. 😍. We hope that next time there will be improvements, because this concept is already very good.

The cleanliness of the accommodation is not well maintained, there are lots of spider webs.

+: all staff are very friendly, the mini zoo is quite good even though there are a lot of mosquitoes, the view at the swimming pool is nice. -: glamping is moldy, cleanliness is lacking, lots of ants, bathroom outside the room, lighting in the room is dark, pillows smell musty and damp even though the sheets have been changed, location is difficult to access, swimming pool smells of chlorine and is dirty, it seems that the cleanliness and maintenance of the resort need to be considered. For the facilities obtained at that price, I think it is too overpriced.

Yesterday Add on the breakfast menu, but the breakfast menu is too simple with the facilities yesterday bought at a price of 50,000 / pax menu: White rice, fried noodles with only eggs (salty value 6), capjay vegetables (delicious-8), balado chicken (slightly hard and spicy 7), tea coffee, guava juice, no fruit when I had breakfast at 07.30 (breakfast opens at 06.00), with good hotel facilities, it seems the breakfast menu needs to be improved The room and hotel facilities are good employee service is very good, friendly and responsive, because my AC in Superior 1 room died, they immediately responded and moved the room to Superior 3. The room is enough for a tent room, but it needs extra detailed checking, there is lizard droppings in the bathroom and in the drawer near the night light, behind the bed there is an empty area with lots of dust and spider webs

the taste of the food is lacking :( the water drain in the bathroom is clogged, so when I take a shower it gets stagnant :(

The view is pretty good. The bathroom is spacious. Complete amenities, there is a refrigerator, the staff is also friendly. There is also a mini zoo. It's just a shame that the breakfast is not buffet but a la carte. For the taste, it needs to be improved. Thank you Arkamaya.

Actually this is a good hotel, the facilities are also really good, especially there is a mini zoo suitable for children, there are just a few things that need to be improved, especially cleanliness. There was a puddle of water in the bathroom when I arrived. The view is really nice

Super friendly and helpful staff.

Actually, I've stayed here before, that's why I want to stay again. The problem is that the place is far from the city. The restaurant is closed because there is a workshop office. And in the morning it's really noisy because of that activity 🥲 The swimming pool was previously okay and clean, yesterday there were lots of leaves and spiders, it seems like it wasn't cleaned, even though all the employees have really good service.

Nice place, comfortable room, but the hot water is lacking, why is it cold after only a short use? Food is expensive.

This is my second experience at Arkamaya, I am satisfied with the service of all the staff.

The rooms and atmosphere are really good, but sorry for the tasteless mushroom soup and chicken porridge.

The hotel staff was very friendly and very helpful with all my needs, even making a special omelet for my child.