W***a

Leisure

9.7

/10

Reviewed 1 week(s) ago

The staff is very friendly and very helpful with your needs during your stay. The room is clean with cool AC. The view is not canned.. you can borrow a bicycle or motorbike if you want to travel around the hotel.

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Accommodation's Reply

23 Jun 2025

Dear Beloved Guest, Horas From A Truly Unique Experience- Thank you for your great review. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Willy SUDERES General Manager

FZ

Faradisa Z.

Leisure

9.7

/10

Reviewed 4 week(s) ago

The hotel staff is very friendly and very helpful.

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1 people find it helpful

Accommodation's Reply

05 Jun 2025

Dear Beloved Guest, Horas From A Truly Unique Experience- Thank you for your great review. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Willy SUDERES General Manager

C***i

10.0

/10

Reviewed 5 week(s) ago

Nice and comfortable hotel, recommended for vacation.

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1 people find it helpful

Accommodation's Reply

30 May 2025

Dear Beloved Guest, Horas From A Truly Unique Experience- Thank you for your great review. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Willy SUDERES General Manager

L***a

Staycation

9.7

/10

Reviewed 6 week(s) ago

outstanding staff hospitalized, the friendlier of all and fabulous comfortable for the very nice hotels. specially for the receptionist.. good job and keep it up

2 people find it helpful

Accommodation's Reply

30 May 2025

Dear Beloved Guest, Horas From A Truly Unique Experience- Thank you for your great review. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Willy SUDERES General Manager

SM

Shintia M. S.

Leisure

9.4

/10

Reviewed 6 week(s) ago

Apart from motorbike and bicycle rental facilities, there is also a special pier that provides jet ski, canoe, water bike rentals, etc.

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Accommodation's Reply

21 May 2025

Dear Beloved Guest, Horas From A Truly Unique Experience- Thank you for your great review. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Willy SUDERES General Manager

a***e

10.0

/10

Reviewed 6 week(s) ago

Awesome, very impressive, no doubt about the service, the food, the view.

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1 people find it helpful

Accommodation's Reply

20 May 2025

Dear Beloved Guest, Horas From A Truly Unique Experience- Thank you for your great review. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Willy SUDERES General Manager

R***a

Leisure

10.0

/10

Reviewed 6 week(s) ago

the food in the restaurant is delicious but pricey. if you want to staycation in Samosir and the budget is available. choose Marina. very comfortable. impressive. you will be confused about what to eat because there are various menus for breakfast, and they are delicious. suitable for those who want to honeymoon, there are paid Vespa rentals and free bicycles for those who want to go for a walk.

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Accommodation's Reply

20 May 2025

Dear Beloved Guest, Horas From A Truly Unique Experience- Thank you for your great review. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Willy SUDERES General Manager

selviana p.

Leisure

10.0

/10

Reviewed 7 week(s) ago

The hotel is really cool, the atmosphere is comfortable and safe.

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1 people find it helpful

Accommodation's Reply

17 May 2025

Dear Beloved Guest, Horas From A Truly Unique Experience- Thank you for your great review. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Willy SUDERES General Manager

Wendy K. M.

10.0

/10

Reviewed 7 week(s) ago

I don't regret staying at Mariana, everything was okay, good and the staff were friendly

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Accommodation's Reply

17 May 2025

Dear Beloved Guest, Horas From A Truly Unique Experience- Thank you for your great review. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Willy SUDERES General Manager

A***e

10.0

/10

Reviewed 8 week(s) ago

Stayed here for 3 nights, it was amazing and no complaints. I asked for honeymoon suites, they prepared some free animals characters, and also complimentary dessert. Food in the restaurant was good, lovely view and very nice customer service in general. I would definitely stay here again if I visit Samosir next time.

1 people find it helpful

Accommodation's Reply

05 May 2025

Dear Beloved Guest, Horas From A Truly Unique Experience- Thank you for your great review. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Willy SUDERES General Manager

Anggi

Staycation

9.4

/10

Reviewed 9 week(s) ago

surely a lovely, eco and worth value hotel. breakfast was enjoyable and had a good selection. attentive staff from front office, housekeeping, restaurant, pool attendant and health club staff, but the service still can be improved from the reservation/call centre staff. our room was clean with the recyclable essentials. check-in and check-out was a swift. hotel area is modern and luxurious. overall we had a relaxing stay. everything we needed for a short visit to Samosir.

2 people find it helpful

Accommodation's Reply

05 May 2025

Dear Beloved Guest, Horas From A Truly Unique Experience Thank you sincerely for sharing your recent experience at Marianna Resort & Convention Tuktuk Samosir. We are truly delighted to know that your stay with us was relaxing and enjoyable. Your kind words regarding our eco-conscious design, delightful breakfast, modern facilities, and the attentive service from our Front Office, Housekeeping, Restaurant, Pool, and Health Club teams mean a great deal to us. I will be sure to pass on your appreciation to them. At the same time, we deeply value your constructive feedback regarding our Reservation/Call Centre service. Please rest assured that your comments have been shared with our leadership team, and we are committed to enhancing the consistency of service across all departments to meet the high standards you rightfully expect from a five-star resort. It was a pleasure to welcome you, and we sincerely hope to have the opportunity to host you again for another memorable and relaxing visit to Samosir. Sincerely, Willy SUDERES General Manager

A***i

Leisure

10.0

/10

Reviewed 12 week(s) ago

Ok and steady, recommended. Comfortable atmosphere.

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1 people find it helpful

Accommodation's Reply

14 Apr 2025

Dear Beloved Guest, Horas From A Truly Unique Experience- Thank you for your great review. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Willy SUDERES General Manager

G***t

Leisure

9.7

/10

Reviewed 12 week(s) ago

Thank you for your service during our stay.

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1 people find it helpful

Accommodation's Reply

14 Apr 2025

Dear Beloved Guest, Horas From A Truly Unique Experience- Thank you for your great review. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Willy SUDERES General Manager

UT

Utty T.

Leisure

9.1

/10

Reviewed 20 week(s) ago

Great location. Room view (cool view suite room) mediocre service (restaurant on the roof top and front office) better service at the restaurant during breakfast. Bath towels do not feel like a 5 star hotel. Sofa in the living room is not very clean. It is difficult to contact the front office, so you have to call from outside, even on WA there is no response.

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6 people find it helpful

Accommodation's Reply

12 Feb 2025

Dear Beloved Guest, Horas From A Truly Unique Experience Thank you for taking the time to share your experience at Marianna Resort. We’re delighted to hear that you enjoyed our location and the stunning views from our Suite Room. However, we sincerely apologize for the shortcomings you experienced, particularly in the service at our rooftop restaurant and front office, the cleanliness of the living room sofa, and the quality of the bath towels. We completely understand that every detail matters in ensuring a comfortable stay, and we take your feedback very seriously. We are also truly sorry for the difficulty you faced in reaching our front office. This is certainly not the level of service we strive to provide, and we will be reviewing and improving our communication system to ensure that all guests receive prompt assistance whenever needed. Your feedback is invaluable to us, as we are continuously working to enhance our service and guest experience. We truly appreciate your honesty and hope to have the opportunity to welcome you back for a much-improved stay. Please do not hesitate to reach out to us directly if there is anything we can do to make your next visit more comfortable. Sincerely, Willy SUDERES General Manager

a***y

10.0

/10

Reviewed 21 week(s) ago

Good hotel in samosir. Best value of money

1 people find it helpful

Accommodation's Reply

04 Feb 2025

Dear Our Beloved Guest, Horas From A Truly Unique Experience- Thank you for your great review. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Willy SUDERES General Manager

bg

berman g.

Staycation

9.7

/10

Reviewed 22 week(s) ago

New hotel in Tuk Tuk Siadong. Varied breakfast menu. Clean. Great view. Can play jet ski. Awesome.👍👍

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1 people find it helpful

Accommodation's Reply

01 Feb 2025

Dear Our Beloved Guest, Horas From A Truly Unique Experience- Thank you for your great review. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Willy SUDERES General Manager

SL

Salsa L. S.

Leisure

9.4

/10

Reviewed 22 week(s) ago

It was worth the price. The check in till the welcoming process was awesome. The room is a standard kind of $ room but the food, facilities and view is fantastic

1 people find it helpful

Accommodation's Reply

28 Jan 2025

Dear Our Beloved Guest, Horas From A Truly Unique Experience- Thank you for taking the time to share your experience with us. We're thrilled to hear that you found your stay worth the price and enjoyed the check-in and welcoming process. Ensuring a smooth and pleasant arrival for our guests is always a top priority, and your kind words mean a lot to us. We’re delighted that you loved the food, facilities, and breathtaking views—these are aspects we take pride in delivering to enhance your stay. Your feedback about the room is noted, and we will continue working on providing even greater value to our guests. We hope to welcome you back soon for another memorable stay. If there’s anything we can do to make your next visit even better, please don’t hesitate to let us know. Sincerely, Willy SUDERES General Manager

C***a

Staycation

9.7

/10

Reviewed 24 week(s) ago

First time staycation at Hotel Marianna. The villa is clean and very comfortable with a view of Lake Toba. Complete facilities and there is a kids club and swimming pool which is very helpful so that children do not get bored. Will definitely come back here again.

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1 people find it helpful

Accommodation's Reply

17 Jan 2025

Dear Beloved Guest, Horas From A Truly Unique Experience- Thank you for your wonderful feedback! We are delighted to hear that you and your family enjoyed your stay at Marianna Resort. Your satisfaction is our top priority, and we remain committed to providing the best service and facilities. We look forward to welcoming you back for another memorable stay with us. Sincerely, Willy SUDERES General Manager

DD

Darnaji D.

Leisure

8.9

/10

Reviewed 24 week(s) ago

The view is very nice for rooms facing the lake.

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2 people find it helpful

Accommodation's Reply

17 Jan 2025

Dear Beloved Guest, Horas From A Truly Unique Experience- Thank you for your wonderful feedback! We are delighted to hear that you and your family enjoyed your stay at Marianna Resort. Your satisfaction is our top priority, and we remain committed to providing the best service and facilities. We look forward to welcoming you back for another memorable stay with us. Sincerely, Willy SUDERES General Manager

KT

Karen T.

Leisure

8.8

/10

Reviewed 25 week(s) ago

Great place to enjoy Lake Toba view, located in very strategic area with lots of activities options such as riding vespa, bike, jetski, canoe, etc. But the communication between receptionist and jetski coordinator need to be fixed because they messed up the booking schedule which make us got upset since we have to catch a ferry to cross island from Samosir. It was new year holiday so the hotel is really full, and maybe they got overwhelmed with the crowd

1 people find it helpful

Accommodation's Reply

09 Jan 2025

Dear Beloved Guest, Horas From A Truly Unique Experience Thank you for taking the time to share your feedback and for choosing Marianna Resort for your New Year holiday. We’re delighted to hear that you enjoyed the stunning Lake Toba views, our strategic location, and the variety of activities we offer. We sincerely apologize for the inconvenience caused by the miscommunication between our receptionist and the jetski coordinator. We understand how this impacted your schedule, especially with the need to catch a ferry. The New Year holiday is indeed one of our busiest periods, and while we strive to maintain excellent service even during peak times, it seems we fell short on this occasion. Please rest assured that we are reviewing our booking and communication processes to ensure smoother coordination and to prevent similar issues in the future. Your feedback helps us identify areas for improvement, and we genuinely appreciate your understanding. We hope to have the opportunity to welcome you back in the future and provide you with a seamless and enjoyable experience. Should you plan your next visit, feel free to reach out to us directly so we can assist in making your stay even more memorable. Sincerely, Willy SUDERES General Manager

Overall Ratings & Reviews Marianna Resort & Convention Tuktuk – Samosir, Marclan Collection

Explore Marianna Resort & Convention Tuktuk – Samosir, Marclan Collection

9.0

8.9

8.7

9.1

8.7

Traveller Reviews Marianna Resort & Convention Tuktuk – Samosir, Marclan Collection

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