My family of adults and children recently had a weekend at the resort. Overall, we appreciated the convenience of the resort's location - quite easy to get to from the city center. In addition, the staff here are very polite, friendly and professional, creating a feeling of welcome and comfort right from the check-in.
We booked two different room types, and were surprised when the receptionist informed us that one of the two rooms had been upgraded to a higher category for free - a big plus showing the care for the customer experience. The amenities in the room are new, clean and beautifully designed, suitable for a family vacation.
However, the point that made my family quite disappointed was the dining area and the quality of the buffet meals.
- Seafood buffet dinner (about 900,000 VND/adult): We expected this to be a memorable seafood party, but the reality was not as expected. Grilled seafood is not kept hot properly - just placed under the lamp, causing the dish to cool down quickly and smell fishy. Grilled dishes are often not served to guests in time, while the menu is quite limited, not as diverse as resorts in the same segment.
- Breakfast buffet: The breakfast experience is quite bad. The dining area is too small for the number of guests. Although my family came to eat at 8am - the popular time - there were no empty tables. There were too few service staff, unable to support guests. The arrangement of outdoor tables was inconvenient when it suddenly rained, there was no timely solution. Dining utensils such as spoons, plates, and cups were in short supply; food was not refilled quickly. The crowded, chaotic space has greatly affected the resort experience, especially for families with young children and the elderly.
We hope the resort will consider improving the dining area, both in terms of scale, food quality and number of service staff - to match the high-class service standards that the resort is aiming for.