Overall Ratings & Reviews Sar'Otel Boutique Hotel

This property is not at all as advertised. For one thing, they claim to have in-room washer/dryer, which is definitely not true. Other cons: the room was shabby with scuffed up walls, warped flooring and damaged furniture. It smelled like smoke, despite being a non-smoking room, which means other rooms allow smoking or other guests were ignoring the rules. The HVAC system was noisy and woke me up at night; the walls are thin and I could hear the cleaning staff speaking loudly in the hallway. My safe didn’t work. Simply put: There is no way this hotel meets the standards for a four-star property. Pros: the staff were friendly and the breakfast decent. The hotel’s location is good, near the upscale part of Tirana, close to many of the attractions.

The staff were extremely helpful.

Close to everything

We absolutely loved staying here! Hotel and staff - great all purpose hotel. Lovely breakfast buffet serving both hot/cold, sweet/savoury food, with a beautiful garden area to eat in. We were amazed at how people that were not guests of the hotel were coming here to eat - some of them we saw multiple times during our stay! The staff could not do enough for us, and I would say we are that couple that have a question/request every time we pass reception! They were able to speak very good English, and were most helpful with any information we needed. Their hospitality and conversations with us were genuine, Room - perfect for a city break, with a very comfortable bed, nice balcony, and all the wash facilities you could need. Safe has a key and also combination, and our room was cleaned daily. Location - could not be better and because it is tucked down a side street, you do not get the noise that I have read on reviews for other hotels in the area. Within a minute walk you have an all purpose shop (Rossman) for toiletries, food and drink etc. Across the road from the shop is Skanderbeg Square. From here you are only a few minutes walk from the main city centre shops. As the area is very flat, you can see most of the main monuments of Tirana easily within one full day like we did if you so wish. There is a very famous bazaar (flea market) within a couple of minutes of the hotel. When we return to Tirana, we will be staying here again!

Lovely hotel with friendly staff. Very convenient location within a short walk to Skanderberg Square and yet, quiet location. Rooms are on the small side but perfectly sufficient. Very much enjoyed our stay here.

Clean and efficient small hotel. Helpful and professional staff. The room was comfortable and quiet. I thought all rooms had a balcony but that is not the case.

Very friendly and helpful staff in a great place to stay for a long weekend in Tirana. Hotel is very central but secluded so a good place to unwind on hot days in the city.

Overall good experience. Clean, staff very helpful, central location.

The location was fantastic - right in the city centre but tucked away on a side street. Staff were very helpful and we really enjoyed the breakfast provided, especially the homemade jam! Would definitely stay again.

Had a welcome coffee which was very nice. The staff went out of their way to make us feel very welcome. Best holiday in Tirana, thank you to the hotel staff for a great trip.

Excellent helpful staff who helped enormously with my trip to Tirana

The hotel was perfect, great location close to everything, beautiful clean big rooms, friendly staff and a great buffet breakfast in the morning.

The room, though small, was extremely clean and the bed was very comfortable. The hotel is located in the centre of Tirana in a busy area but is very quiet as it is situated in a side street. The breakfast buffet was quite good although very limited hot food. There is no restaurant in the hotel other than breakfast which is disappointing but there are plenty of places to eat nearby. There is a spa with a sauna and plunge pool. I would have liked the water in the pool to be warmer as it was too cold to swim for long. The staff were extremely friendly and helpful. The receptionist even ironed my shirts and didn’t want to be paid! All in all, a great place to stay.

The hotel is very centrally located, it is relatively small in size but had everything we needed. The room was a good size with a large bathroom and shower cubicle. The bed was very comfortable and wide and the TV had a good range of channels showing movies in English. The room was spotless and has a fridge/mini bar, tea/coffee making facilities and complimentary toiletries. Breakfast was included and consisted of a wide range of options including made to order omelettes. The staff were very friendly and helpful and there was a small indoor swimming pool and spa in the basement.

Great Hotel, nice breakfast, friendly staff and relaxing spa. Good area with proximity to Skanderbeg Square and most significant sights!

The hotel is very good and the people wonderful. The street is not very nice at all, but in general it is good for 1 or 2 nights

The receptionist Ugina spoke very good English and was exceptionally helpful. She went out of her way to find us drivers to take us to beach area. She even mailed the postcards for us.

The front desk was exceptional. Extremely helpful and so nice. I hated to leave.

Very helpful staff and nicely located , friendly, modern facilities

Everything was great and the breakfast was excellent, along with the service. We always appreciate the cleanliness of the hotel. Only a few problems, next door was construction and that continued through the night (but not the problem of the hotel). The water oscillated from hot to cold, and once my spouse took a shower and there was no hot water in the later morning. Also, the pool was being cleaned; we were hoping to relax at the pool (but understandable, it is a clean hotel and so they need to clean the pool too).