We arrived on time and the staff gave us a room full of dust where the A/C was very noisy. We complained and they sent a technician who said the A/C needs repair. So, they moved us to another room. Same problem, same technician. These were the two rooms available. We protested to the front desk. He agreed in writing to cancel the reservation and issue a refund. However, he said that we had to wait 3 business days for the refund to be issued to our credit card since we already checked earlier with the credit card. It has been three months and no refund. I do not recommend this hotel at all.

The cleanliness, breakfast, proximity to the station etc.

Great hotel good transport

All good!Except a brown skin lady at night in reception is very bad attitude,not willing to give us a bottle of water as she said is room cleaning department to give us not her.But we requested no room cleaning until we checked out.

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Staff were friendly and very helpful. Breakfast was very good.

This was a great place to stop through London for a few nights for a concert at Tottenham Hotspur Stadium. Clean, quiet and convenient to both Central London and Tottenham Stadium, and outside of the super tourisy areas. We love North London and Finsbury Park. Lots of great food and easy to access transportation. We had almost no contact with staff, except the cleaning crew who were lovely and generous with biscuits, water and tea. Would definitely return to this hotel.

Close to tubes great breakfast

Some issues upon checking in, but was resolved very quickly. Manager Ann was responsive and took action to resolve issues without delay. Very pleasant stay. Will stay at the same hotel again.

Really short walk to a metro line. The hotel had some pretty strong smells- some pleasant like the candle in the lobby, and some not so pleasant like in the gym (smelled a bit like sewage). The staff was super nice and we appreciated the free cookies and water in the room! Overall, it was a good stay.

Really yummy pain au chocolates and maple syrup. Good breakfast choice .

Great location for our trip. Comfy beds Very clean Lovely staff Only negative was that I had pre -ordered a baby cot but it took ages to arrive.

Good

Clean room, comfortable and very friendly staff. Staff. Enjoyed. Stay very much!

Booked a Deluxe Double which looked ideal on the website. Unfortunately got a DD in the basement which was extremely small, no openable window but got an obscure glazed unit instead. Far too small to be called a Double Deluxe… Also extremely noisy with the underground running close by…

Friendly staff, and many walkable places to go to!

We did not feel any warmth from reception. Checking via kiosk was easy but we would like to be greeted by staff. There was a person at the front desk but no attempt to interact with us. The lack of interaction did not make us feel safe and seen. Also, bar was disappointing because the person serving drinks was not a bartender and did not know very much about any of the drinks. It felt like, once again, the person was a placeholder.

Staff were incredibly pleasant and helpful. Room was immaculate and modern. Couldn't fault them.

Room was lovely and the staff were so helpful. Thankyou for a great stay - we will be back. X

Great location. Service was good and the was excellent. Brilliant breakfast