Overall Ratings & Reviews Cleveland Residences Paddington

This unit was very small and not worth the price, there is zero to no counter space. The bed was hard as a rock and the couch bed may have well been a park bench. It was also very hard and uncomfortable. For the price they should at least offer some waters or snacks. You are better off staying at a hotel down the street.

The property is conveniently located near Paddington Station and has everything you could ask for during a one-week stay in the city. It is tidy, clean, and well-maintained. I’d definitely come back!

Would stay again.

modern, renovated, clean, best use of the space, comfortable bed (even the sofa bed!), housekeepers can help with anything you need (more supplies, etc), and laundry was a big plus...and security into the property was easy and effective

Had a great stay at Cleveland Gardens. We arrived early and the receptionist allowed us to check in early since the apartment was ready. Safe area, quick walk to Paddington station. Lots of restaurants nearby as well. Would definitely come back again if staying in London.

Well situated place. Quiet yet close to many site seeing places and food options. Two bedrooms were helpful for three adults to stay. The bathroom had a sewage smell, although it was well cleaned. A removable rubber pad on the sewage hole in the shower would make quite a difference.

Bayswater is just a short walk away where there is many dining options and two underground spots. Paddington Station is always not far. Kensington Gardens is within walking distance and was great to walk around and let the kids play in the amazing play ground.

It's a nice place. Sofa bed and bed was comfortable. Got everything you need. The only thing we missed was a full body mirror to look after getting dressed . Had a usb charger which was convenient since we did not have an adopter for the outlet

This is in a “posh” neighborhood in London. Highly recommend. 10 minute walk to Paddington and Hyde park. Very nice property and the staff were lovely to deal with.

Check in was exceptionally difficult as our plane arrived late at night and reception was not open. The instructions to enter the apartment were not clear and so we had to get assistance from the night porter. He could not find our booking, so we were treated like dodgy vagrants rather than as international guests who had booked and FULLY paid for accommodation months before. The room was small and airless and our experience was not great. Better communication would have made our experience happier and better. The area around it was nice and the underground and shops convenient, but we couldn't wait to leave.

Great location, near Paddington station and all the Tube and Train connections. Generally quiet. Room was as advertised. Bed was against the wall on one side and the closet at the foot - but in Europe, we are accustomed to having to crawl over a partner to get into bed. Biggest drawback - Entering the property was fraught. There are two doors, around the corner from each other, and we chose the one our cabbie dropped us off at. Turns out it was the wrong one to try when we arrived. With NO contact information (phone, text or email info) from the property (only thru Hotels.com, which was very unhelpful, we were reduced to standing outside in the rain with our luggage for over 10 minutes while knocking (and finally pounding) on the door. Once they heard us and let us in, and we had keys and the biz card of the establishment, we had all of that info, but the intro to the place was not a good one.

Fantastic stay. Lovely modern rooms. Very clean bedroom, kitchen, bathroom. Nice safe area. Easy enough to walk to local underground’s to get around London. The only reason for 4/5 it was very noisy on the first night. Sounded like someone was moving furniture and dropping it at 6am which was not an ideal time of day. Made us think the walls and floors are very thin, but not really sure how that could be improved. Don’t let this put you off - probably just an unfortunate situation for us.

Beautiful apartment in a safe area near plenty of transport. Very nice and helpful staff. Will definitely stay here again

In the end my stay was nice but there were a few bumps. I didn't know how to get into the building. No directions were sent. I rang the doorbell but no one answered theI sent emails. Someone else came by shortly after, and she rang the bell which was answered. Yay! The first room l got was not like the room advertised. It was much smaller. I spoke to someone a few hours later and got a larger room that looked just like the advertised room so everything worked out. The location was great!

Fantastic newly renovated property.. Terrific local..

The staff here was amazing. We had never been to London and this was the perfect spot to stay. The property and area was very quiet and it was easy to walk to area dining and shopping as well as public transportation

Great place!!! About 10 min walk to Metro. Pubs and restaurants close. I booked last minute and the staff made sure I had a key card and room was ready.

We had booked this stay and talked to a woman a couple times before arrival. When we got there, we were surprised to find out that we would not get a key and that they would bring it to us the following day. I don’t know too many hotels that would expect you to either leave your room open or call every time you want to come in and out. We called this lady back upon finding this out and she said we could call this man anytime as many times as we wanted to. While we still disagreed with it, we decided to go out for the evening. Upon our return around 115 130, we started making phone calls to which were not answered. We called both the woman we spoke with originally, and the man that initially let us in. After 9 or 10 phone calls, the man finally answered and let us in. This is very disappointing because number one, we shouldn’t have to call to get into a place that we are paying for. Number two, he was rude because we woke him, How else did he expect us to get in? Do we have a curfew??When we complained to hotels.com, he completely lied and said he was out waiting for us for a half hour, even though we had record of 9 or 10 phone calls that were not answered. The fact that we were expected to leave all of our belongings to someone in an apartment building that we did not know, was very unnerving and unacceptable. And because he lied, hotels.com could not do anything about it even though they seen proof that he was lying. I would not recommend this place!!

I would just have liked there to be some milk left with the tea and coffee, even some small UHT milk

Very good location. The apartment was recently refurbished and is well decorated (IKEA style), but was a 5th floor with no lift. We are a couple, with 2 small children and there were only 2 towels, even after we complained about it and were told that they were going to solve the problem. The bathroom is too small and the kitchenette should have a toaster and cleaning products.