Parking was secure but not easy to get it the elevator did not work. The rooms had no working AC there was very little towels given and they wanted to up charge for a towel I had to put on the floor to not slip due to no bathroom mats provided. Horrible customer service. They allow guests to make noise all hours of the night was hard to get sleep. Pictures are not what you get at all

Not as expected.

The shower had not towels what so ever

The room wasn’t how I expected. They sent us to the rear of the hotel to a back room far away from everything. After asking them to move me they said that they were all booked but clearly walking to other rooms they were empty. I was charged 15 dollars for a towel because it had make up on it. I will no longer be staying here again. Very old hotel with no ice machines and very old elevators

Felt unsafe, had to walk thru a parking garage to get to our room and it did not look like how it is online

Buen servicio

Our room was in the very back next to the dumpsters and staff went in and out of that door the whole evening into the early morning. One ma was singing at the top of his lungs while taking the trash out. Hallways and room had NO carpeting everything echoed extremely loud. The shower sprayed out rust water for a good 2 minutes. Therefore we were not able to shower. There were no hangers in the makeshift closet area so we had to lay our clothes out on the countertops. Now to the FOOD …… best breakfast we’ve had in TJ. Compliments to the chef and wait staff in the dining room. Great location for upscale restaurants and entertainment as it’s just 2 blocks from an outdoor mall. Oh one more thing. The bed was ad hard as a rock if that is something you enjoy then it’s perfect. Sadly it left my back and neck super sore the next day. While walking down the hallways we peeked into open rooms and saw dirty old mattresses on the beds. Definitely will no be returning here and will advise friends to avoid as well.

Room was spacious. Wish the door had extra locks on the inside (there were none). Staff was friendly.

Loved it super clean and a great price

The room was dirty

The place was over run by noisy, attendees, the door and windows were so thin , that it seemed people were inside my room. Never attending there again.... noise all night long. No fridge , no phone to call up front desk, to complain.

Best staff

No se parece las fotos a la realidad

SUNIO CITY HOTEL TIJUANA – Honest Review (Couples & Families Please Read) Let me share my experience at Sunio City Hotel Tijuana, especially if you’re traveling as a couple or with family. We booked through Expedia and initially felt we got a great deal. I travel frequently for work—over 40 hotel nights a year—and I’m a Marriott Bonvoy Elite member, so this review is not coming from a place of bias or unrealistic expectations (January 2026 stay). Who doesn’t like saving money, right? Unfortunately, in this case, it wasn’t worth it. Check-in took about 10 minutes, which was understandable due to ID verification for all guests. The lobby looked decent—nothing luxurious, but acceptable. That said, things quickly went downhill. The hotel uses physical keys instead of key cards, and the rooms have no phone or additional security lock, which immediately felt unsafe. The parking garage looks extremely dated, with low ceilings—be careful if you’re driving a larger vehicle. As we walked to our room, I noticed multiple people standing outside their rooms openly soliciting. This made me very uncomfortable, especially since I was traveling with my wife and two young kids. The hallways are tight, and at one point we passed around 10–15 men blocking the walkways. We appeared to be the only family on the property—major red flags. We were assigned a Premier Room (Room 007), located at the very back of the hotel down a private hallway. It felt isolated, and it seemed like none of the

Yes really clean I am really happy with my stay

Staff very professional

Friendly staff, great food, but rooms can be improved

Everything was good

Not enough towels, asked for more and was given attitude. TV didn’t turn on, called the front and they said they would come help and never did. Not worth my money

The insulation was terrible, and the loud music kept me from sleeping. The engine room was very loud inside the room. The window faced the hallway and not the open air. The hallways were all wet and slippery due to the rain. Breakfast was only 1 food, and you didn't have any other choice; it wasn't a buffet