The staff were excellent very attentive. Aroona was most helpful in helping us with our train schedule questions. The location was very good. Across fro. The Tower of London. Our room was very quiet, facing an inside court yard! The convenience of having a washing machine inside the kitchenette was most helpful! Close to the underground, buslines and trains was terrific, since we did not want a car. Tesco Express was walking distance, Different dining options, handy. The street is noisy, but we liked the location.